Integrations / Forms & Surveys
Manage SurveyMonkey contacts and surveys from WhatsApp
Flann connects SurveyMonkey to the WhatsApp chat you already run your business from. You ask, and Flann picks the right SurveyMonkey action. Survey results tend to pile up unread. Not with Flann. Ask what customers said this month and it reads the responses in SurveyMonkey, then gives you the themes in plain language along with the comments worth reading in full.
22 actions in SurveyMonkey. 16 only look things up, and 6 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in SurveyMonkey
Type it or say it in a voice note. Flann works out which SurveyMonkey action you mean.
“Show me my surveys in SurveyMonkey.”
“Show me my contacts in SurveyMonkey.”
“Show me my contact lists in SurveyMonkey.”
“Create a survey in SurveyMonkey.”
“Create a contact in SurveyMonkey.”
“Create a contact list in SurveyMonkey.”
What Flann can work with in SurveyMonkey
SurveyMonkey gives Flann 22 actions across 11 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Surveys | createdeletelook up | 5 |
| Contacts | createlook up | 4 |
| Survey responses | look up | 2 |
Side by side, the two ways of working in SurveyMonkey:
| Compare | Opening SurveyMonkeyLog in, find it, do it | SurveyMonkey through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about contacts | Filters and searches you run yourself | 16 look-ups, answered straight away |
| Making changes | Typed in by hand | 6 changes, made from a message |
| SurveyMonkey records | All of them, one screen at a time | 11 kinds, from one chat |
| Getting connected | Nothing new to set up | Your SurveyMonkey API key, once |
YesPartlyNo
Step by step: SurveyMonkey jobs you can hand to Flann
What happens between your message and the result in SurveyMonkey.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in SurveyMonkey with these details.”
- Flann runs
Get Contactsin SurveyMonkey and shows you what it found. - Flann runs
Create Bulk Contactsin SurveyMonkey. - Flann creates it in SurveyMonkey and confirms in the chat.
Clean up surveys you no longer need
- You message Flann on WhatsApp: “Which surveys in SurveyMonkey are out of date? Remove the ones I confirm.”
- Flann runs
Get Survey Detailsin SurveyMonkey and shows you what it found. - Flann runs
Delete Surveyin SurveyMonkey. - Each removal is confirmed in the chat.
Get answers about your survey responses
- You message Flann on WhatsApp: “What is the latest on our survey responses in SurveyMonkey?”
- Flann runs
Get Survey ResponsesandGet Survey Responses (Bulk)in SurveyMonkey and shows you what it found. - Nothing in SurveyMonkey is changed: these are look-ups, so they run straight away.
The SurveyMonkey jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Complaints spotted and routed
Today
An unhappy customer sometimes uses the feedback form instead of calling. Their message sits among the compliments until someone notices it days later.
With Flann
“Did anyone complain in the feedback form this week?”
Scanning the week’s responses in SurveyMonkey, Flann pulls out anything that reads as a complaint and suggests who on your team should deal with each one. It drafts a handover note with the details.
What you stop doing: A complaint can no longer hide in a list of happy responses.
Booking requests into the diary
Today
Customers request appointments or tables through a form. Someone then retypes each request into the booking system, usually later than they meant to.
With Flann
“Book in the requests from SurveyMonkey that fit the diary.”
Flann reads each request in SurveyMonkey, checks your booking app for free slots and matches what fits. Requests with no free slot get a draft reply offering alternatives.
What you stop doing: Form answers no longer get retyped into another app.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to SurveyMonkey
- Open Connectors in Flann and choose SurveyMonkey.
- Paste your SurveyMonkey API key into the secure form Flann opens. You will find the key in your SurveyMonkey account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right SurveyMonkey action itself.
Reading from SurveyMonkey is instant. SurveyMonkey stays connected until you remove it in Connectors.
Ways to use SurveyMonkey with Flann
Follow up every enquiry
Know what customers think
Ask Flann to summarise the latest survey. It reads SurveyMonkey and gives you the main points.
See new responses
Ask what came in today. Flann reads SurveyMonkey and gives you the responses that need attention.
Everything Flann can do in SurveyMonkey
All 22 SurveyMonkey actions, as Flann sees them.
Looks up 16
- Bulk Get Contacts
- Get Contacts
- Get Current User
- Get Groups
- Get Survey Collectors
- Get Survey Details
- Get Survey Details (Expanded)
- Get Survey Responses
- Get Survey Responses (Bulk)
- Get Surveys
- List Contact Lists
- List Webhooks
- Get Survey Trends
- List Available Languages
- List Benchmark Bundles
- List Contact Fields
Changes 6
- Create Bulk Contacts
- Create Contact
- Create Contact List
- Create Survey
- Create Survey Folder
- Delete Survey
More Forms & Surveys apps Flann works with
DelightedCommon questions
What can Flann do with surveys in SurveyMonkey?
Flann can create, delete and look up surveys in SurveyMonkey, using 5 actions (Create Survey, Delete Survey, Get Survey Details, Get Survey Details (Expanded) and more). Looking up runs straight away and changes nothing. The other actions create or change surveys in SurveyMonkey.
What can Flann do with contacts in SurveyMonkey?
Flann can create and look up contacts in SurveyMonkey, using 4 actions (Create Bulk Contacts, Create Contact, Create Contact List, Get Contacts). Looking up runs straight away and changes nothing. The other actions create or change contacts in SurveyMonkey.
How does Flann connect to SurveyMonkey?
Open Connectors in Flann, choose SurveyMonkey and paste your SurveyMonkey API key into a secure form. You will find the key in your SurveyMonkey account settings. Once it is connected, Flann can use 22 actions in SurveyMonkey.
How do I ask Flann to do something in SurveyMonkey?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the SurveyMonkey action that fits and asks if anything is missing.
Does connecting SurveyMonkey cost extra?
No. SurveyMonkey is included in every Flann plan, along with every other app Flann connects to.