Integrations / Forms & Surveys
Connect Delighted to WhatsApp with an AI agent
Flann connects Delighted to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Delighted action. Delighted collects answers from your customers. Flann reads them with you and acts on them from WhatsApp.
13 actions in Delighted. 7 only look things up, and 6 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Delighted
Type it or say it in a voice note. Flann works out which Delighted action you mean.
“Show me my survey responses in Delighted.”
“Look up the people in Delighted.”
“Look up the bounced people in Delighted.”
“Delete the pending survey requests in Delighted.”
“Add a person in Delighted.”
“Create an or update person in Delighted.”
What Flann can work with in Delighted
Delighted gives Flann 13 actions across 7 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Persons | adddelete | 3 |
Side by side, the two ways of working in Delighted:
| Compare | In Delighted yourselfYou click through each job | Flann on DelightedYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | 7 look-ups, answered straight away |
| Making changes | Typed in by hand | 6 changes, made from a message |
| Delighted records | All of them, one screen at a time | 7 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Delighted API key, once |
YesPartlyNo
Step by step: Delighted jobs you can hand to Flann
What happens between your message and the result in Delighted.
Get answers about your survey responses
- You message Flann on WhatsApp: “What is the latest on our survey responses in Delighted?”
- Flann runs
List Survey Responsesin Delighted and shows you what it found. - Nothing in Delighted is changed: these are look-ups, so they run straight away.
Check your peoples from WhatsApp
- You message Flann on WhatsApp: “Show me where our peoples in Delighted stand.”
- Flann runs
List Peoplein Delighted and shows you what it found. - Nothing in Delighted is changed: these are look-ups, so they run straight away.
Get answers about your autopilot SMS memberships
- You message Flann on WhatsApp: “What is the latest on our autopilot SMS memberships in Delighted?”
- Flann runs
List Autopilot SMS Membershipsin Delighted and shows you what it found. - Nothing in Delighted is changed: these are look-ups, so they run straight away.
The Delighted jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Complaints spotted and routed
Today
An unhappy customer sometimes uses the feedback form instead of calling. Their message sits among the compliments until someone notices it days later.
With Flann
“Did anyone complain in the feedback form this week?”
Scanning the week’s responses in Delighted, Flann pulls out anything that reads as a complaint and suggests who on your team should deal with each one. It drafts a handover note with the details.
What you stop doing: A complaint can no longer hide in a list of happy responses.
Thank-you notes after feedback
Today
People who leave detailed feedback rarely hear back. Writing to each one is a nice idea that never makes the list.
With Flann
“Thank everyone who left a comment this month, briefly and personally.”
Flann reads each comment in Delighted and drafts a short thank-you that refers to what that person actually said. Negative comments are held back and flagged for you rather than thanked.
What you stop doing: Good feedback no longer goes unanswered for want of time.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Delighted
- Open Connectors in Flann and choose Delighted.
- Paste your Delighted API key into the secure form Flann opens. You will find the key in your Delighted account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Delighted action itself.
Reading from Delighted is instant. Delighted stays connected until you remove it in Connectors.
Ways to use Delighted with Flann
Make a quick form
Tell Flann what you want to ask. It prepares the form in Delighted for you to check.
See new responses
Ask what came in today. Flann reads Delighted and gives you the responses that need attention.
Know what customers think
Ask Flann to summarise the latest survey. It reads Delighted and gives you the main points.
Everything Flann can do in Delighted
All 13 Delighted actions, as Flann sees them.
Looks up 7
- List People
- List Survey Responses
- Get Autopilot Email Configuration
- Get Autopilot SMS Configuration
- List Autopilot SMS Memberships
- List Bounced People
- List Unsubscribed People
Changes 6
- Add Person to Autopilot Email
- Add Person to Autopilot SMS
- Create or Update Person
- Delete Person
- Delete Pending Survey Requests
- Unsubscribe Person
More Forms & Surveys apps Flann works with
FormbricksCommon questions
What can Flann do with persons in Delighted?
Flann can add and delete persons in Delighted, using 3 actions (Add Person to Autopilot Email, Add Person to Autopilot SMS, Delete Person). Each one changes something in Delighted.
How does Flann connect to Delighted?
Open Connectors in Flann, choose Delighted and paste your Delighted API key into a secure form. You will find the key in your Delighted account settings. Once it is connected, Flann can use 13 actions in Delighted.
How do I ask Flann to do something in Delighted?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Delighted action that fits and asks if anything is missing.
Does connecting Delighted cost extra?
No. Delighted is included in every Flann plan, along with every other app Flann connects to.