Integrations / Team Chat
Manage Superchat contacts and users from WhatsApp
Flann connects Superchat to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Superchat action. Team chat moves fast and the important line gets buried. Flann reads the channels in Superchat with you, pulls out what needs a decision and drafts your answer. Ask what you missed while you were with a customer, and Flann gives you the decisions, the questions aimed at you and anything that sounds urgent, instead of an endless scroll.
17 actions in Superchat. 12 only look things up, and 5 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Superchat
Type it or say it in a voice note. Flann works out which Superchat action you mean.
“Look up the file in Superchat.”
“Look up the contact in Superchat.”
“Show me my channels in Superchat.”
“Create a contact in Superchat.”
“Create a template folder in Superchat.”
What Flann can work with in Superchat
Superchat gives Flann 17 actions across 9 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | createlook upupdate | 4 |
| Users | look up | 2 |
Here is what changes when Superchat goes through Flann instead of its own screens.
| Compare | Opening SuperchatLog in, find it, do it | Superchat through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about contacts | Filters and searches you run yourself | 12 look-ups, answered straight away |
| Making changes | Typed in by hand | 5 changes, made from a message |
| Superchat records | All of them, one screen at a time | 9 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Superchat API key, once |
YesPartlyNo
Step by step: Superchat jobs you can hand to Flann
What happens between your message and the result in Superchat.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Superchat with these details.”
- Flann runs
List Contactsin Superchat and shows you what it found. - Flann runs
Create Contactin Superchat. - Flann creates it in Superchat and confirms in the chat.
Get answers about your users
- You message Flann on WhatsApp: “What is the latest on our users in Superchat?”
- Flann runs
List UsersandGet Userin Superchat and shows you what it found. - Nothing in Superchat is changed: these are look-ups, so they run straight away.
Check your files from WhatsApp
- You message Flann on WhatsApp: “Show me where our files in Superchat stand.”
- Flann runs
Get Filein Superchat and shows you what it found. - Nothing in Superchat is changed: these are look-ups, so they run straight away.
The Superchat jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Sorting the queue by urgency
Today
Opening Superchat each morning means reading every new ticket before you know which one is on fire.
With Flann
“What came in overnight? Urgent ones first”
Reading every new conversation in Superchat, Flann groups them into urgent, routine and can-wait, and gives you a line on each urgent one. Nothing is changed.
What you stop doing: Reading the whole queue to find the one urgent message stops being your morning.
Fixing what the chatbot could not answer
Today
Your chatbot in Superchat quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in Superchat, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Superchat
- In Flann, go to Connectors and find Superchat.
- Paste your Superchat API key into the secure form Flann opens. You will find the key in your Superchat account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Superchat action and fills in the details.
Reading from Superchat is instant. Superchat stays connected until you remove it in Connectors.
Ways to use Superchat with Flann
See what is waiting
Ask what is unanswered. Flann checks Superchat and lists the conversations that need you.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Superchat for you to confirm.
Close the loop
Tell Flann a problem is solved. It prepares the update in Superchat so nobody chases it twice.
Everything Flann can do in Superchat
All 17 Superchat actions, as Flann sees them.
Looks up 12
- Get Contact
- Get File
- Get User
- List Channels
- List Contacts
- List Conversations
- List Custom Attributes
- List Inboxes
- List Labels
- List Templates
- List Users
- List Webhooks
Changes 5
- Create Contact
- Create Template Folder
- Delete Webhook
- Update Contact
- Update Webhook
More Team Chat apps Flann works with
Microsoft TeamsCommon questions
What can Flann do with contacts in Superchat?
Flann can create, look up and update contacts in Superchat, using 4 actions (Create Contact, Get Contact, List Contacts, Update Contact). Looking up runs straight away and changes nothing. The other actions create or change contacts in Superchat.
What can Flann do with users in Superchat?
Flann can look up users in Superchat, using 2 actions (Get User, List Users). All of them only look things up, so they run straight away.
How does Flann connect to Superchat?
Open Connectors in Flann, choose Superchat and paste your Superchat API key into a secure form. You will find the key in your Superchat account settings. Once it is connected, Flann can use 17 actions in Superchat.
How do I ask Flann to do something in Superchat?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Superchat action that fits and asks if anything is missing.
Which Flann plan do I need for Superchat?
Any of them. Every Flann plan includes Superchat and every other app.