Integrations / Phone & SMS
Teltel on WhatsApp: manage calls with an AI agent
Flann turns Teltel into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Teltel for you. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting Teltel lets Flann watch that stream with you.
26 actions in Teltel. 18 only look things up, and 8 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Teltel
You do not need the exact wording. These are the kinds of messages Flann turns into Teltel actions.
“Show me my DID orders in Teltel.”
“Look up the account balance in Teltel.”
“Show me my autodialer contacts in Teltel.”
“Create a call in Teltel.”
“Create an autodialer custom status in Teltel.”
What Flann can work with in Teltel
Teltel gives Flann 26 actions across 15 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Calls | createlook up | 2 |
Side by side, the two ways of working in Teltel:
| Compare | Teltel on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about calls | By hand, screen by screen | 18 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 8 changes, made from a message |
| Teltel records | All of them, one screen at a time | 15 kinds, from one chat |
| Set-up | Nothing new to set up | Your Teltel API key, once |
YesPartlyNo
Step by step: Teltel jobs you can hand to Flann
How a request turns into real Teltel actions, one step at a time.
Create a call from a voice note
- You message Flann on WhatsApp: “Create a call in Teltel with these details.”
- Flann runs
Get Call Listin Teltel and shows you what it found. - Flann runs
Create Callin Teltel. - Flann creates it in Teltel and confirms in the chat.
Get answers about your autodialer campaigns
- You message Flann on WhatsApp: “What is the latest on our autodialer campaigns in Teltel?”
- Flann runs
List Autodialer Campaignsin Teltel and shows you what it found. - Nothing in Teltel is changed: these are look-ups, so they run straight away.
Check your autodialer contacts from WhatsApp
- You message Flann on WhatsApp: “Show me where our autodialer contacts in Teltel stand.”
- Flann runs
List Autodialer Contactsin Teltel and shows you what it found. - Nothing in Teltel is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Teltel
Small jobs, repeated often, are where the time goes. Here is how they change once Teltel is connected.
Tidying up solved conversations
Today
Solved tickets stay open in Teltel because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through Teltel for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through Teltel.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through Teltel and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Teltel
- Open Connectors in Flann and choose Teltel.
- Paste your Teltel API key into the secure form Flann opens. You will find the key in your Teltel account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Teltel action and fills in the details.
Of the 26 Teltel actions, 18 only read. The other 8 create, update, send or delete. Disconnect Teltel in Connectors whenever you like.
Ways to use Teltel with Flann
See what is waiting
Ask what is unanswered. Flann checks Teltel and lists the conversations that need you.
One place to ask from
Instead of opening Teltel, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in Teltel
Every Teltel action Flann can run, split into what it reads and what it changes.
Looks up 18
- Get Account Balance
- List Autodialer Campaigns
- List Autodialer Contacts
- List Autodialer Custom Statuses
- List Available Countries
- List Devices
- List DID Orders
- List My Numbers
- List User Statuses
- Lookup Phone Number
- Get Call List
- Get Country
- Get SMS List
- Get User Caller ID Groups
- Get Users List
- List Autodialer Actions
- List Country Price Groups
- Receive Inbound SMS
Changes 8
- Create Call
- Set User Status
- Create Autodialer Custom Status
- Create User Status
- Delete Autodialer Custom Status
- Delete User Status
- Update Autodialer Custom Status
- Update User Status
More Phone & SMS apps Flann works with
Common questions
What can Flann do with calls in Teltel?
Flann can create and look up calls in Teltel, using 2 actions (Create Call, Get Call List). Looking up runs straight away and changes nothing. The other actions create or change calls in Teltel.
How does Flann connect to Teltel?
Open Connectors in Flann, choose Teltel and paste your Teltel API key into a secure form. You will find the key in your Teltel account settings. Once it is connected, Flann can use 26 actions in Teltel.
Do I need to open Teltel to use it with Flann?
No. Once Teltel is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Teltel.
Does connecting Teltel cost extra?
No. Teltel is included in every Flann plan, along with every other app Flann connects to.