Integrations / Phone & SMS
Connect Mocean to WhatsApp with an AI agent
Flann is an AI agent your business talks to on WhatsApp. Connect Mocean once, then ask Flann to look things up in it or get work done in it, by text or voice note. Team chat moves fast and the important line gets buried. Flann reads the channels in Mocean with you, pulls out what needs a decision and drafts your answer. Ask what you missed while you were with a customer, and Flann gives you the decisions, the questions aimed at you and anything that sounds urgent, instead of an endless scroll.
6 actions in Mocean. 3 only look things up, and 3 create, update, send or delete. You connect with your API key.
Repetitive Mocean work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through Mocean.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through Mocean and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
Fixing what the chatbot could not answer
Today
Your chatbot in Mocean quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in Mocean, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Mocean
- Search for Mocean in Flann’s Connectors.
- Paste your Mocean API key into the secure form Flann opens. You will find the key in your Mocean account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Mocean action and fills in the details.
Look-ups run as soon as you ask and change nothing in Mocean. You can disconnect Mocean from Connectors at any time.
Ways to use Mocean with Flann
Reply in your tone
Tell Flann what to say.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Mocean for you to confirm.
One place to ask from
Instead of opening Mocean, ask Flann on WhatsApp. It reads the thread and gives you the short version.
There are three ways to get routine work done in Mocean. Side by side:
| Compare | Mocean on its ownEvery step is yours | A rules toolRuns the steps you wired up | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | Only the look-ups someone built | 3 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 3 changes, made from a message |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Mocean API key, once |
YesPartlyNo
Everything Flann can do in Mocean
The full list of Mocean actions available to Flann once you connect it.
Looks up 3
- Query SMS Message Status V2
- Voice Download Recording V2
- WhatsApp Incoming Webhook V2
Changes 3
- Voice Dial V2
- Voice Hangup V2
- WhatsApp Send Message V2
More Phone & SMS apps Flann works with
Common questions
How does Flann connect to Mocean?
Open Connectors in Flann, choose Mocean and paste your Mocean API key into a secure form. You will find the key in your Mocean account settings. Once it is connected, Flann can use 6 actions in Mocean.
Can I use Mocean from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Mocean for you. You do not need to open Mocean.
Is Mocean included in my Flann plan?
Yes. Every Flann plan includes every app, Mocean included.