Integrations / Communication
2chat on WhatsApp: manage contacts with an AI agent
Flann turns 2chat into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in 2chat for you. Joining 2chat to Flann means fewer places to check. Conversations with customers or with your team still live in 2chat, but you read them, sort them and answer them from WhatsApp, by text or by voice note. Replies are drafted in your tone.
5 actions in 2chat. 0 only look things up, and 5 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in 2chat
You do not need the exact wording. These are the kinds of messages Flann turns into 2chat actions.
“Create a contact in 2chat.”
What Flann can work with in 2chat
2chat gives Flann 5 actions across 1 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | createlook up | 2 |
Side by side, the two ways of working in 2chat:
| Compare | 2chat on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Creating and updating | Typed in by hand | 5 changes, made from a message |
| Set-up | Nothing new to set up | Your 2chat API key, once |
YesPartlyNo
Where Flann saves you time in 2chat
Small jobs, repeated often, are where the time goes. Here is how they change once 2chat is connected.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll 2chat, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in 2chat to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through 2chat.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through 2chat and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to 2chat
- Open Connectors in Flann and choose 2chat.
- Paste your 2chat API key into the secure form Flann opens. You will find the key in your 2chat account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the 2chat action and fills in the details.
Of the 5 2chat actions, 0 only read. The other 5 create, update, send or delete. Disconnect 2chat in Connectors whenever you like.
Ways to use 2chat with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in 2chat for you to confirm.
Reply in your tone
Tell Flann what to say.
One place to ask from
Instead of opening 2chat, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Everything Flann can do in 2chat
Every 2chat action Flann can run, split into what it reads and what it changes.
Looks up 0
None.
Changes 5
- Create Contact
- Get API Usage Info
- List Contacts
- List Webhook Subscriptions
- Test API Key
More Communication apps Flann works with
Common questions
What can Flann do with contacts in 2chat?
Flann can create and look up contacts in 2chat, using 2 actions (Create Contact, List Contacts). Each one changes something in 2chat.
How does Flann connect to 2chat?
Open Connectors in Flann, choose 2chat and paste your 2chat API key into a secure form. You will find the key in your 2chat account settings. Once it is connected, Flann can use 5 actions in 2chat.
Do I need to open 2chat to use it with Flann?
No. Once 2chat is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in 2chat.
Does connecting 2chat cost extra?
No. 2chat is included in every Flann plan, along with every other app Flann connects to.