Integrations / Phone & SMS
Manage SMS Alert contacts and templates from WhatsApp
Flann connects SMS Alert to the WhatsApp chat you already run your business from. You ask, and Flann picks the right SMS Alert action. SMS Alert carries conversations with your customers or your team. Flann reads them with you and drafts the replies from WhatsApp.
23 actions in SMS Alert. 8 only look things up, and 15 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in SMS Alert
Type it or say it in a voice note. Flann works out which SMS Alert action you mean.
“Look up the group list in SMS Alert.”
“Look up the sent report in SMS Alert.”
“Look up the template list in SMS Alert.”
“Create a contact in SMS Alert.”
“Create a group in SMS Alert.”
“Generate an OTP in SMS Alert.”
What Flann can work with in SMS Alert
SMS Alert gives Flann 23 actions across 9 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Templates | look upcreatedeleteupdate | 4 |
| Contacts | createdeleteupdate | 3 |
| Groups | look upcreatedeleteupdate | 5 |
Here is what changes when SMS Alert goes through Flann instead of its own screens.
| Compare | SMS Alert on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about contacts | Filters and searches you run yourself | 8 look-ups, answered straight away |
| Making changes | Typed in by hand | 15 changes, made from a message |
| SMS Alert records | All of them, one screen at a time | 9 kinds, from one chat |
| Getting connected | Nothing new to set up | Your SMS Alert API key, once |
YesPartlyNo
Step by step: SMS Alert jobs you can hand to Flann
What happens between your message and the result in SMS Alert.
Create a template from a voice note
- You message Flann on WhatsApp: “Create a template in SMS Alert with these details.”
- Flann runs
Get SMS Template Listin SMS Alert and shows you what it found. - Flann runs
Create SMS Templatein SMS Alert. - Flann creates it in SMS Alert and confirms in the chat.
Fix a group without opening SMS Alert
- You message Flann on WhatsApp: “Change the group in SMS Alert: here is what is different.”
- Flann runs
Get Group Detailin SMS Alert and shows you what it found. - Flann runs
Edit Groupin SMS Alert. - Flann makes the change in SMS Alert and confirms in the chat.
Get answers about your delivery reports
- You message Flann on WhatsApp: “What is the latest on our delivery reports in SMS Alert?”
- Flann runs
Get SMS Delivery Reportin SMS Alert and shows you what it found. - Nothing in SMS Alert is changed: these are look-ups, so they run straight away.
The SMS Alert jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll SMS Alert, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in SMS Alert to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Replying in the customer's language
Today
A message arrives in a language you do not read well. You paste it into a translator, write a reply, translate that back and hope it sounds right.
With Flann
“Tell the French customer her order ships Monday”
Side by side, Flann gives you the gist of the message from SMS Alert in your own language and a drafted reply in hers, in your usual tone.
What you stop doing: Copying messages in and out of a translator is no longer part of support.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to SMS Alert
- In Flann, go to Connectors and find SMS Alert.
- Paste your SMS Alert API key into the secure form Flann opens. You will find the key in your SMS Alert account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the SMS Alert action and fills in the details.
Reading from SMS Alert is instant. SMS Alert stays connected until you remove it in Connectors.
Ways to use SMS Alert with Flann
Reply in your tone
Tell Flann what to say.
One place to ask from
Instead of opening SMS Alert, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Close the loop
Tell Flann a problem is solved. It prepares the update in SMS Alert so nobody chases it twice.
Everything Flann can do in SMS Alert
All 23 SMS Alert actions, as Flann sees them.
Looks up 8
- Get Group Detail
- Get Group List
- Get Sender ID List
- Get Sent SMS Report
- Get SMS Alert Balance
- Get SMS Delivery Report
- Get SMS Template List
- Get User Profile
Changes 15
- Change User Password
- Create New Contact
- Create New Group
- Create Short URL
- Delete Contact
- Delete Group
- Delete Short URL
- Delete SMS Template
- Edit Contact
- Edit Group
- Edit SMS Template
- Generate OTP
- Send SMS via XML
- Update User Profile
- Create SMS Template
More Phone & SMS apps Flann works with
DiscordCommon questions
What can Flann do with templates in SMS Alert?
Flann can look up, create, delete and update templates in SMS Alert, using 4 actions (Get SMS Template List, Create SMS Template, Delete SMS Template, Edit SMS Template). Looking up runs straight away and changes nothing. The other actions create or change templates in SMS Alert.
What can Flann do with contacts in SMS Alert?
Flann can create, delete and update contacts in SMS Alert, using 3 actions (Create New Contact, Delete Contact, Edit Contact). Each one changes something in SMS Alert.
How does Flann connect to SMS Alert?
Open Connectors in Flann, choose SMS Alert and paste your SMS Alert API key into a secure form. You will find the key in your SMS Alert account settings. Once it is connected, Flann can use 23 actions in SMS Alert.
How do I ask Flann to do something in SMS Alert?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the SMS Alert action that fits and asks if anything is missing.
Which Flann plan do I need for SMS Alert?
Any of them. Every Flann plan includes SMS Alert and every other app.