Integrations / Phone & SMS
Connect Seven.io to WhatsApp: contacts by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Seven.io once, then ask Flann to look things up in it or get work done in it, by text or voice note. Customers write in whatever language they think in. With Seven.io connected, Flann reads each message, works out what the person needs and drafts an answer in their language, while giving you a summary in your own language of what they actually asked. You check it. Then it goes.
11 actions in Seven.io. 7 only look things up, and 4 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Seven.io
Send any of these on WhatsApp, in your own words. Flann finds the right Seven.io action and fills in the details from the conversation.
“Show me my contacts in Seven.io.”
“Show me my contact groups in Seven.io.”
“Look up the message journal in Seven.io.”
“Create a contact in Seven.io.”
“Send a SMS from Seven.io.”
What Flann can work with in Seven.io
Seven.io gives Flann 11 actions across 7 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | createdeletelook upupdate | 4 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Seven.io.
| Compare | Seven.io on its ownEvery step is yours | A fixed workflowTriggers built in advance | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | Only the look-ups someone built | 7 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 4 changes, made from a message |
| Seven.io records | All of them, one screen at a time | Only the ones you wire up | 7 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Seven.io API key, once |
YesPartlyNo
Step by step: Seven.io jobs you can hand to Flann
Each step below names the Seven.io action Flann actually runs.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Seven.io with these details.”
- Flann runs
List Contactsin Seven.io and shows you what it found. - Flann runs
Create Contactin Seven.io. - Flann creates it in Seven.io and confirms in the chat.
Get answers about your analytics
- You message Flann on WhatsApp: “What is the latest on our analytics in Seven.io?”
- Flann runs
Get Analyticsin Seven.io and shows you what it found. - Nothing in Seven.io is changed: these are look-ups, so they run straight away.
Check your balances from WhatsApp
- You message Flann on WhatsApp: “Show me where our balances in Seven.io stand.”
- Flann runs
Get Balancein Seven.io and shows you what it found. - Nothing in Seven.io is changed: these are look-ups, so they run straight away.
Repetitive Seven.io work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Tidying up solved conversations
Today
Solved tickets stay open in Seven.io because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through Seven.io for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
Knowing a customer before you answer
Today
An unhappy message comes in from a name you half recognise. Before replying, you search Seven.io for their past conversations to see what went wrong last time.
With Flann
“Has this customer complained before? What happened?”
Pulling every earlier conversation with that customer from Seven.io, Flann gives you a short history: what they asked, what you promised, how it ended. That comes back at once.
What you stop doing: Searching old threads before answering a tricky message is done for you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Seven.io
- In Flann, go to Connectors and find Seven.io.
- Paste your Seven.io API key into the secure form Flann opens. You will find the key in your Seven.io account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Seven.io action itself.
Look-ups run as soon as you ask and change nothing in Seven.io. You can disconnect Seven.io from Connectors at any time.
Ways to use Seven.io with Flann
One place to ask from
Instead of opening Seven.io, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Seven.io for you to confirm.
Close the loop
Tell Flann a problem is solved. It prepares the update in Seven.io so nobody chases it twice.
Everything Flann can do in Seven.io
The full list of Seven.io actions available to Flann once you connect it.
Looks up 7
- Format Phone Numbers
- Get Analytics
- Get Balance
- Get SMS Pricing
- List Contact Groups
- List Contacts
- Query Message Journal
Changes 4
- Create Contact
- Delete Contact
- Send SMS
- Update Contact
More Phone & SMS apps Flann works with
Common questions
What can Flann do with contacts in Seven.io?
Flann can create, delete, look up and update contacts in Seven.io, using 4 actions (Create Contact, Delete Contact, List Contacts, Update Contact). Looking up runs straight away and changes nothing. The other actions create or change contacts in Seven.io.
How does Flann connect to Seven.io?
Open Connectors in Flann, choose Seven.io and paste your Seven.io API key into a secure form. You will find the key in your Seven.io account settings. Once it is connected, Flann can use 11 actions in Seven.io.
Can I use Seven.io from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Seven.io for you. You do not need to open Seven.io.
Which Flann plan do I need for Seven.io?
Any of them. Every Flann plan includes Seven.io and every other app.