Integrations / Customer Support
Connect Gleap to WhatsApp: tickets, projects and users by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Gleap once, then ask Flann to look things up in it or get work done in it, by text or voice note. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting Gleap lets Flann watch that stream with you.
179 actions in Gleap. 83 only look things up, and 96 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Gleap
Send any of these on WhatsApp, in your own words. Flann finds the right Gleap action and fills in the details from the conversation.
“Look up the project in Gleap.”
“Find messages in Gleap.”
“Show me my tickets in Gleap.”
“Update the ticket in Gleap.”
“Post a comment in Gleap.”
“Delete the message in Gleap.”
What Flann can work with in Gleap
Gleap gives Flann 179 actions across 69 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Tickets | archivecreatedeletelook upsearchupdate | 9 |
| Engagement emails | createdeletelook upupdate | 5 |
| Engagement surveys | deletelook upcreateupdate | 5 |
| Message templates | createdeletelook upupdate | 5 |
| Users | deletelook upupdate | 5 |
| Teams | createdeletelook upupdate | 4 |
| Chat messages | createlook upupdate | 3 |
| Engagement WhatsApp messages | deletelook upupdate | 3 |
There are three ways to get tickets work done in Gleap. Side by side:
| Compare | In Gleap yourselfYou click through each job | A rules toolRuns the steps you wired up | Flann on GleapYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about tickets | Filters and searches you run yourself | Only the look-ups someone built | 83 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 96 changes, made from a message |
| Gleap records | All of them, one screen at a time | Only the ones you wire up | 69 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Gleap API key, once |
YesPartlyNo
Step by step: Gleap jobs you can hand to Flann
Each step below names the Gleap action Flann actually runs.
Create a ticket from a voice note
- You message Flann on WhatsApp: “Create a ticket in Gleap with these details.”
- Flann runs
Search Tickets by Termin Gleap and shows you what it found. - Flann runs
Create a new ticketin Gleap. - Flann creates it in Gleap and confirms in the chat.
Fix a project without opening Gleap
- You message Flann on WhatsApp: “Change the project in Gleap: here is what is different.”
- Flann runs
Get projectin Gleap and shows you what it found. - Flann runs
Update projectin Gleap. - Flann makes the change in Gleap and confirms in the chat.
Clean up users you no longer need
- You message Flann on WhatsApp: “Which users in Gleap are out of date? Remove the ones I confirm.”
- Flann runs
Get All Users for a Projectin Gleap and shows you what it found. - Flann runs
Delete a User from a Projectin Gleap. - Each removal is confirmed in the chat.
Repetitive Gleap work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Passing a case to the right person
Today
Handing a conversation to a colleague means assigning it in Gleap and then explaining the whole story again in a separate message.
With Flann
“Give the wholesale enquiry from this morning to Dana with a summary”
Finding the enquiry in Gleap, Flann writes Dana a short summary of what the customer wants and what has been said so far, then prepares the assignment. Dana gets the context without the thread.
What you stop doing: Re-telling a customer's story every time you delegate is over.
Tidying up solved conversations
Today
Solved tickets stay open in Gleap because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through Gleap for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Gleap
- Search for Gleap in Flann’s Connectors.
- Paste your Gleap API key into the secure form Flann opens. You will find the key in your Gleap account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Gleap action and fills in the details.
Look-ups run as soon as you ask and change nothing in Gleap. You can disconnect Gleap from Connectors at any time.
Ways to use Gleap with Flann
See what is waiting
Ask what is unanswered. Flann checks Gleap and lists the conversations that need you.
Reply in your tone
Tell Flann what to say.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Gleap for you to confirm.
Everything Flann can do in Gleap
The full list of Gleap actions available to Flann once you connect it.
Looks up 83
- Get a session
- Get project
- Get Projects
- Search for sessions
- Search Tickets by Term
- Export sessions
- Export Statistics Lists
- Generate ticket draft reply
- Generate tracker ticket data
- Get a Checklist
- Get a Collection
- Get a Product Tour
- Get a ticket
- Get AI content
- Get all articles
- Get all chat messages
- Get All Collections
- Get All Invitations for a Project
- Get all sessions
- Get All Teams
- Get All Tickets
- Get All Users for a Project
- Get archived bugs
- Get current user
- Get current user's permissions
- Get email client bounce statistics
- Get Email Client Usage Statistics
- Get email overview statistics
- Get engagement activities count
- Get engagement banner
and 53 more
Changes 96
- Create a new session
- Update a ticket
- Archive a Ticket
- Archive All Tickets
- Clone Engagement
- Create a Collection
- Create a new chat message
- Create a new team
- Create a new ticket
- Create AI Content
- Create Engagement Banner
- Create Engagement Checklist
- Create Engagement Cobrowse
- Create Engagement Email
- Create Engagement Modal
- Create Engagement News Article
- Create Engagement Product Tour
- Create Engagement Push Notification
- Create Engagement Survey
- Create Engagement Tooltip
- Create feedback item
- Create Help Center Redirect
- Create Message Template
- Create new conversation with session
- Create QA Snippet
- Create Tracker Ticket
- Create WhatsApp Engagement Message
- Delete a User from a Project
- Delete AI Content
- Delete AI Content Batch
and 66 more
More Customer Support apps Flann works with
PushbulletCommon questions
What can Flann do with tickets in Gleap?
Flann can archive, create, delete, look up and search tickets in Gleap, using 9 actions (Archive All Tickets, Archive a Ticket, Create a new ticket, Delete Ticket and more). Looking up runs straight away and changes nothing. The other actions create or change tickets in Gleap.
What can Flann do with engagement emails in Gleap?
Flann can create, delete, look up and update engagement emails in Gleap, using 5 actions (Create Engagement Email, Delete Engagement Email, Get engagement email, Get Engagement Emails and more). Looking up runs straight away and changes nothing. The other actions create or change engagement emails in Gleap.
How does Flann connect to Gleap?
Open Connectors in Flann, choose Gleap and paste your Gleap API key into a secure form. You will find the key in your Gleap account settings. Once it is connected, Flann can use 179 actions in Gleap.
Can I use Gleap from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Gleap for you. You do not need to open Gleap.
Is Gleap included in my Flann plan?
Yes. Every Flann plan includes every app, Gleap included.