Integrations / Communication
Connect Msg91 to WhatsApp with an AI agent
Flann is an AI agent your business talks to on WhatsApp. Connect Msg91 once, then ask Flann to look things up in it or get work done in it, by text or voice note. On the WhatsApp Business number you already use, Flann reads incoming messages and drafts replies in your tone. Msg91 adds the rest of the picture: past tickets, earlier chats, notes your team left. Put together, they mean each draft starts from the full history with that customer rather than from scratch, which is how replies end up sounding like you and not like a template.
8 actions in Msg91. 3 only look things up, and 5 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Msg91
Send any of these on WhatsApp, in your own words. Flann finds the right Msg91 action and fills in the details from the conversation.
“Show me my campaigns in Msg91.”
“Show me my failed events in Msg91.”
“Send a SMS from Msg91.”
“Send an OTP from Msg91.”
Step by step: Msg91 jobs you can hand to Flann
Each step below names the Msg91 action Flann actually runs.
Get answers about your campaigns
- You message Flann on WhatsApp: “What is the latest on our campaigns in Msg91?”
- Flann runs
List Campaignsin Msg91 and shows you what it found. - Nothing in Msg91 is changed: these are look-ups, so they run straight away.
Check your failed events from WhatsApp
- You message Flann on WhatsApp: “Show me where our failed events in Msg91 stand.”
- Flann runs
Get Failed Eventsin Msg91 and shows you what it found. - Nothing in Msg91 is changed: these are look-ups, so they run straight away.
Repetitive Msg91 work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through Msg91.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through Msg91 and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
Knowing a customer before you answer
Today
An unhappy message comes in from a name you half recognise. Before replying, you search Msg91 for their past conversations to see what went wrong last time.
With Flann
“Has this customer complained before? What happened?”
Pulling every earlier conversation with that customer from Msg91, Flann gives you a short history: what they asked, what you promised, how it ended. That comes back at once.
What you stop doing: Searching old threads before answering a tricky message is done for you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Msg91
- In Flann, go to Connectors and find Msg91.
- Paste your Msg91 API key into the secure form Flann opens. You will find the key in your Msg91 account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Msg91 action itself.
Look-ups run as soon as you ask and change nothing in Msg91. You can disconnect Msg91 from Connectors at any time.
Ways to use Msg91 with Flann
See what is waiting
Ask what is unanswered. Flann checks Msg91 and lists the conversations that need you.
One place to ask from
Instead of opening Msg91, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Close the loop
Tell Flann a problem is solved. It prepares the update in Msg91 so nobody chases it twice.
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Msg91.
| Compare | In Msg91 yourselfYou click through each job | A fixed workflowTriggers built in advance | Flann on Msg91You ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up | By hand, screen by screen | Only the look-ups someone built | 3 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 5 changes, made from a message |
| Msg91 records | All of them, one screen at a time | Only the ones you wire up | 5 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Msg91 API key, once |
YesPartlyNo
Everything Flann can do in Msg91
The full list of Msg91 actions available to Flann once you connect it.
Looks up 3
- Get Event Types
- Get Failed Events
- List Campaigns
Changes 5
- Resend OTP
- Send OTP
- Send SMS via Flow (V5)
- Verify OTP
- Create User Events
More Communication apps Flann works with
Common questions
How does Flann connect to Msg91?
Open Connectors in Flann, choose Msg91 and paste your Msg91 API key into a secure form. You will find the key in your Msg91 account settings. Once it is connected, Flann can use 8 actions in Msg91.
Can I use Msg91 from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Msg91 for you. You do not need to open Msg91.
Which Flann plan do I need for Msg91?
Any of them. Every Flann plan includes Msg91 and every other app.