Integrations / Communication
Connect Sendbird to WhatsApp: messages and users by chat
Flann turns Sendbird into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Sendbird for you. Support queues rarely struggle because of hard questions. They struggle because of volume: the same delivery query, the same opening times, the same password reset, arriving on every channel at once. Flann reads Sendbird, recognises what you have answered before and drafts the reply, so your real thought goes on the messages that need it.
37 actions in Sendbird. 14 only look things up, and 23 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Sendbird
You do not need the exact wording. These are the kinds of messages Flann turns into Sendbird actions.
“Show me my group channels in Sendbird.”
“Show me my banned members in Sendbird.”
“Show me my group channel members in Sendbird.”
“Send a message from Sendbird.”
“Create a group channel in Sendbird.”
“Add members in Sendbird.”
What Flann can work with in Sendbird
Sendbird gives Flann 37 actions across 11 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Users | createdeletelook upupdate | 5 |
| Group channels | createdeletelook upupdate | 4 |
| Messages | deletemarksend | 3 |
| Count preferences | look upupdate | 2 |
Here is what changes when Sendbird goes through Flann instead of its own screens.
| Compare | In Sendbird yourselfYou click through each job | Flann on SendbirdYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about messages | By hand, screen by screen | 14 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 23 changes, made from a message |
| Sendbird records | All of them, one screen at a time | 11 kinds, from one chat |
| Set-up | Nothing new to set up | Your Sendbird API key, once |
YesPartlyNo
Step by step: Sendbird jobs you can hand to Flann
How a request turns into real Sendbird actions, one step at a time.
Create a user from a voice note
- You message Flann on WhatsApp: “Create a user in Sendbird with these details.”
- Flann runs
List Sendbird Usersin Sendbird and shows you what it found. - Flann runs
Create Sendbird Userin Sendbird. - Flann creates it in Sendbird and confirms in the chat.
Fix a group channel without opening Sendbird
- You message Flann on WhatsApp: “Change the group channel in Sendbird: here is what is different.”
- Flann runs
List Group Channelsin Sendbird and shows you what it found. - Flann runs
Update Group Channelin Sendbird. - Flann makes the change in Sendbird and confirms in the chat.
Get answers about your banned members
- You message Flann on WhatsApp: “What is the latest on our banned members in Sendbird?”
- Flann runs
List Banned Membersin Sendbird and shows you what it found. - Nothing in Sendbird is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Sendbird
Small jobs, repeated often, are where the time goes. Here is how they change once Sendbird is connected.
Knowing a customer before you answer
Today
An unhappy message comes in from a name you half recognise. Before replying, you search Sendbird for their past conversations to see what went wrong last time.
With Flann
“Has this customer complained before? What happened?”
Pulling every earlier conversation with that customer from Sendbird, Flann gives you a short history: what they asked, what you promised, how it ended. That comes back at once.
What you stop doing: Searching old threads before answering a tricky message is done for you.
Fixing what the chatbot could not answer
Today
Your chatbot in Sendbird quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in Sendbird, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Sendbird
- Open Connectors in Flann and choose Sendbird.
- Paste your Sendbird API key into the secure form Flann opens. You will find the key in your Sendbird account settings.
- From then on, message Flann on WhatsApp. It works in Sendbird whenever a request needs it.
Of the 37 Sendbird actions, 14 only read. The other 23 create, update, send or delete. Disconnect Sendbird in Connectors whenever you like.
Ways to use Sendbird with Flann
See what is waiting
Ask what is unanswered. Flann checks Sendbird and lists the conversations that need you.
Reply in your tone
Tell Flann what to say.
One place to ask from
Instead of opening Sendbird, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Everything Flann can do in Sendbird
Every Sendbird action Flann can run, split into what it reads and what it changes.
Looks up 14
- List Group Channels
- List Sendbird Users
- Sendbird List Group Channel Messages
- Get Count Preference Of Channel
- Get User Group Channel Count by Join Status
- List Banned Members
- List Group Channel Members
- List Group Channel Operators
- List Open Channel Operators
- List Operators by Custom Channel Type
- Sendbird Get Unread Item Count
- Sendbird View Group Channel
- Sendbird View Message
- View User
Changes 23
- Ban User from Group Channel
- Create Group Channel
- Create Sendbird User
- Issue Session Token
- Revoke All Session Tokens
- Send Message
- Unmute User
- Add Members To Group Channel
- Delete Group Channel
- Delete Message
- Delete Sendbird User
- Leave Group Channels
- Mark All User Messages As Read
- Mute User
- Register Group Channel Operators
- Register Operators by Custom Channel Type
- Register Operators to Open Channel
- Sendbird Update Message
- Unban User from Group Channel
- Unregister Operators Custom Channel Type
- Update Count Preference Of Channel
- Update Group Channel
- Update Sendbird User
More Communication apps Flann works with
Common questions
What can Flann do with users in Sendbird?
Flann can create, delete, look up and update users in Sendbird, using 5 actions (Create Sendbird User, Delete Sendbird User, List Sendbird Users, Update Sendbird User and more). Looking up runs straight away and changes nothing. The other actions create or change users in Sendbird.
What can Flann do with group channels in Sendbird?
Flann can create, delete, look up and update group channels in Sendbird, using 4 actions (Create Group Channel, Delete Group Channel, List Group Channels, Update Group Channel). Looking up runs straight away and changes nothing. The other actions create or change group channels in Sendbird.
How does Flann connect to Sendbird?
Open Connectors in Flann, choose Sendbird and paste your Sendbird API key into a secure form. You will find the key in your Sendbird account settings. Once it is connected, Flann can use 37 actions in Sendbird.
Do I need to open Sendbird to use it with Flann?
No. Once Sendbird is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Sendbird.
Does connecting Sendbird cost extra?
No. Sendbird is included in every Flann plan, along with every other app Flann connects to.