Integrations / Customer Support
Connect Respond.io to WhatsApp: space tags by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Respond.io once, then ask Flann to look things up in it or get work done in it, by text or voice note. Support queues rarely struggle because of hard questions. They struggle because of volume: the same delivery query, the same opening times, the same password reset, arriving on every channel at once. Flann reads Respond.io, recognises what you have answered before and drafts the reply, so your real thought goes on the messages that need it.
7 actions in Respond.io. 3 only look things up, and 4 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Respond.io
Send any of these on WhatsApp, in your own words. Flann finds the right Respond.io action and fills in the details from the conversation.
“Look up the message in Respond.io.”
“Show me my channels in Respond.io.”
“Create a contact in Respond.io.”
“Create a space tag in Respond.io.”
What Flann can work with in Respond.io
Respond.io gives Flann 7 actions across 5 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Space tags | createupdate | 2 |
There are three ways to get space tags work done in Respond.io. Side by side:
| Compare | In Respond.io yourselfYou click through each job | A rules toolRuns the steps you wired up | Flann on Respond.ioYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about space tags | Filters and searches you run yourself | Only the look-ups someone built | 3 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 4 changes, made from a message |
| Respond.io records | All of them, one screen at a time | Only the ones you wire up | 5 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Respond.io API key, once |
YesPartlyNo
Step by step: Respond.io jobs you can hand to Flann
Each step below names the Respond.io action Flann actually runs.
Get answers about your messages
- You message Flann on WhatsApp: “What is the latest on our messages in Respond.io?”
- Flann runs
Get Messagein Respond.io and shows you what it found. - Nothing in Respond.io is changed: these are look-ups, so they run straight away.
Check your channels from WhatsApp
- You message Flann on WhatsApp: “Show me where our channels in Respond.io stand.”
- Flann runs
List channelsin Respond.io and shows you what it found. - Nothing in Respond.io is changed: these are look-ups, so they run straight away.
Get answers about your users
- You message Flann on WhatsApp: “What is the latest on our users in Respond.io?”
- Flann runs
List usersin Respond.io and shows you what it found. - Nothing in Respond.io is changed: these are look-ups, so they run straight away.
Repetitive Respond.io work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Passing a case to the right person
Today
Handing a conversation to a colleague means assigning it in Respond.io and then explaining the whole story again in a separate message.
With Flann
“Give the wholesale enquiry from this morning to Dana with a summary”
Finding the enquiry in Respond.io, Flann writes Dana a short summary of what the customer wants and what has been said so far, then prepares the assignment. Dana gets the context without the thread.
What you stop doing: Re-telling a customer's story every time you delegate is over.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll Respond.io, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in Respond.io to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Respond.io
- In Flann, go to Connectors and find Respond.io.
- Paste your Respond.io API key into the secure form Flann opens. You will find the key in your Respond.io account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Respond.io action and fills in the details.
Look-ups run as soon as you ask and change nothing in Respond.io. You can disconnect Respond.io from Connectors at any time.
Ways to use Respond.io with Flann
Close the loop
Tell Flann a problem is solved. It prepares the update in Respond.io so nobody chases it twice.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Respond.io for you to confirm.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in Respond.io
The full list of Respond.io actions available to Flann once you connect it.
Looks up 3
- Get Message
- List channels
- List users
Changes 4
- Add internal comment to conversation
- Create Contact
- Create Space Tag
- Update Space Tag
More Customer Support apps Flann works with
Common questions
What can Flann do with space tags in Respond.io?
Flann can create and update space tags in Respond.io, using 2 actions (Create Space Tag, Update Space Tag). Each one changes something in Respond.io.
How does Flann connect to Respond.io?
Open Connectors in Flann, choose Respond.io and paste your Respond.io API key into a secure form. You will find the key in your Respond.io account settings. Once it is connected, Flann can use 7 actions in Respond.io.
Can I use Respond.io from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Respond.io for you. You do not need to open Respond.io.
Which Flann plan do I need for Respond.io?
Any of them. Every Flann plan includes Respond.io and every other app.