Integrations / Customer Support
Connect HelpSpot to WhatsApp with an AI agent
Flann turns HelpSpot into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in HelpSpot for you. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting HelpSpot lets Flann watch that stream with you.
10 actions in HelpSpot. 7 only look things up, and 3 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in HelpSpot
You do not need the exact wording. These are the kinds of messages Flann turns into HelpSpot actions.
“Show me my saved responses in HelpSpot.”
“Find requests in HelpSpot.”
“Show me my filters in HelpSpot.”
“Create a request in HelpSpot.”
Step by step: HelpSpot jobs you can hand to Flann
How a request turns into real HelpSpot actions, one step at a time.
Get answers about your users
- You message Flann on WhatsApp: “What is the latest on our users in HelpSpot?”
- Flann runs
Get Current Userin HelpSpot and shows you what it found. - Nothing in HelpSpot is changed: these are look-ups, so they run straight away.
Check your saved responses from WhatsApp
- You message Flann on WhatsApp: “Show me where our saved responses in HelpSpot stand.”
- Flann runs
List Saved Responsesin HelpSpot and shows you what it found. - Nothing in HelpSpot is changed: these are look-ups, so they run straight away.
Get answers about your filters
- You message Flann on WhatsApp: “What is the latest on our filters in HelpSpot?”
- Flann runs
List Filtersin HelpSpot and shows you what it found. - Nothing in HelpSpot is changed: these are look-ups, so they run straight away.
Where Flann saves you time in HelpSpot
Small jobs, repeated often, are where the time goes. Here is how they change once HelpSpot is connected.
Catching up on team chat
Today
Step away for a morning and the team channel in HelpSpot has moved on. Scrolling back to find what concerns you takes far longer than it should.
With Flann
“Anything in the team chat I need to answer?”
Scanning the channels in HelpSpot since you last looked, Flann pulls out the questions aimed at you, the decisions waiting on you and anything marked urgent. You get the short version.
What you stop doing: Scrolling back through a busy channel to find your name stops being necessary.
Knowing a customer before you answer
Today
An unhappy message comes in from a name you half recognise. Before replying, you search HelpSpot for their past conversations to see what went wrong last time.
With Flann
“Has this customer complained before? What happened?”
Pulling every earlier conversation with that customer from HelpSpot, Flann gives you a short history: what they asked, what you promised, how it ended. That comes back at once.
What you stop doing: Searching old threads before answering a tricky message is done for you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to HelpSpot
- Open Connectors in Flann and choose HelpSpot.
- Paste your HelpSpot API key into the secure form Flann opens. You will find the key in your HelpSpot account settings.
- From then on, message Flann on WhatsApp. It works in HelpSpot whenever a request needs it.
Of the 10 HelpSpot actions, 7 only read. The other 3 create, update, send or delete. Disconnect HelpSpot in Connectors whenever you like.
Ways to use HelpSpot with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in HelpSpot for you to confirm.
One place to ask from
Instead of opening HelpSpot, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
Side by side, the two ways of working in HelpSpot:
| Compare | Opening HelpSpotLog in, find it, do it | HelpSpot through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | 7 look-ups, answered straight away |
| Making changes | Typed in by hand | 3 changes, made from a message |
| HelpSpot records | All of them, one screen at a time | 4 kinds, from one chat |
| Getting connected | Nothing new to set up | Your HelpSpot API key, once |
YesPartlyNo
Everything Flann can do in HelpSpot
Every HelpSpot action Flann can run, split into what it reads and what it changes.
Looks up 7
- Get Current User
- Get Request
- List Filters
- List Saved Responses
- List Support Options
- Run Filter
- Search Requests
Changes 3
- Create Request
- Set Request Subscription
- Update Request
More Customer Support apps Flann works with
SlackCommon questions
How does Flann connect to HelpSpot?
Open Connectors in Flann, choose HelpSpot and paste your HelpSpot API key into a secure form. You will find the key in your HelpSpot account settings. Once it is connected, Flann can use 10 actions in HelpSpot.
Do I need to open HelpSpot to use it with Flann?
No. Once HelpSpot is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in HelpSpot.
Does connecting HelpSpot cost extra?
No. HelpSpot is included in every Flann plan, along with every other app Flann connects to.