Integrations / AI Chatbots
Connect Textit to WhatsApp: campaigns, contacts and labels by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Textit once, then ask Flann to look things up in it or get work done in it, by text or voice note. Support queues rarely struggle because of hard questions. They struggle because of volume: the same delivery query, the same opening times, the same password reset, arriving on every channel at once. Flann reads Textit, recognises what you have answered before and drafts the reply, so your real thought goes on the messages that need it.
31 actions in Textit. 23 only look things up, and 8 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Textit
Send any of these on WhatsApp, in your own words. Flann finds the right Textit action and fills in the details from the conversation.
“Show me my tickets in Textit.”
“Show me my messages in Textit.”
“Show me my channels in Textit.”
“Create a campaign in Textit.”
“Delete the contact in Textit.”
“Create a contact group in Textit.”
What Flann can work with in Textit
Textit gives Flann 31 actions across 21 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Campaigns | createlook up | 3 |
| Contacts | deletelook upupdate | 3 |
| Labels | createdelete | 2 |
| Broadcasts | look upsend | 2 |
| Contact groups | createdelete | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Textit.
| Compare | Textit on its ownEvery step is yours | A fixed workflowTriggers built in advance | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about campaigns | By hand, screen by screen | Only the look-ups someone built | 23 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 8 changes, made from a message |
| Textit records | All of them, one screen at a time | Only the ones you wire up | 21 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Textit API key, once |
YesPartlyNo
Step by step: Textit jobs you can hand to Flann
Each step below names the Textit action Flann actually runs.
Create a campaign from a voice note
- You message Flann on WhatsApp: “Create a campaign in Textit with these details.”
- Flann runs
List Campaignsin Textit and shows you what it found. - Flann runs
Create Campaignin Textit. - Flann creates it in Textit and confirms in the chat.
Fix a contact without opening Textit
- You message Flann on WhatsApp: “Change the contact in Textit: here is what is different.”
- Flann runs
List Contactsin Textit and shows you what it found. - Flann runs
Update Contactin Textit. - Flann makes the change in Textit and confirms in the chat.
Get answers about your tickets
- You message Flann on WhatsApp: “What is the latest on our tickets in Textit?”
- Flann runs
List Ticketsin Textit and shows you what it found. - Nothing in Textit is changed: these are look-ups, so they run straight away.
Repetitive Textit work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Textit again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Textit asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Tidying up solved conversations
Today
Solved tickets stay open in Textit because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through Textit for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Textit
- Open Connectors in Flann and choose Textit.
- Paste your Textit API key into the secure form Flann opens. You will find the key in your Textit account settings.
- From then on, message Flann on WhatsApp. It works in Textit whenever a request needs it.
Look-ups run as soon as you ask and change nothing in Textit. You can disconnect Textit from Connectors at any time.
Ways to use Textit with Flann
Close the loop
Tell Flann a problem is solved. It prepares the update in Textit so nobody chases it twice.
See what is waiting
Ask what is unanswered. Flann checks Textit and lists the conversations that need you.
One place to ask from
Instead of opening Textit, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Everything Flann can do in Textit
The full list of Textit actions available to Flann once you connect it.
Looks up 23
- Get Workspace
- List Flows
- List Groups
- List Labels 2
- List Messages
- List Tickets
- List Topics V2
- List Users
- Get Campaign
- List Archives
- List Broadcasts
- List Campaign Events 2
- List Campaigns
- List Channels
- List Classifiers
- List Contacts
- List custom contact fields
- List Flow Starts
- List Globals
- List Resthook Events
- List Resthook Subscribers
- List Resthooks
- List Runs
Changes 8
- Create Campaign
- Create Contact Group
- Create Label
- Delete Contact
- Delete Contact Group
- Delete Label
- Send Broadcast
- Update Contact
More AI Chatbots apps Flann works with
SlackCommon questions
What can Flann do with campaigns in Textit?
Flann can create and look up campaigns in Textit, using 3 actions (Create Campaign, Get Campaign, List Campaigns). Looking up runs straight away and changes nothing. The other actions create or change campaigns in Textit.
What can Flann do with contacts in Textit?
Flann can delete, look up and update contacts in Textit, using 3 actions (Delete Contact, List Contacts, Update Contact). Looking up runs straight away and changes nothing. The other actions create or change contacts in Textit.
How does Flann connect to Textit?
Open Connectors in Flann, choose Textit and paste your Textit API key into a secure form. You will find the key in your Textit account settings. Once it is connected, Flann can use 31 actions in Textit.
Can I use Textit from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Textit for you. You do not need to open Textit.
Does connecting Textit cost extra?
No. Textit is included in every Flann plan, along with every other app Flann connects to.