Integrations / Phone & SMS
Saperly on WhatsApp: manage calls with an AI agent
Flann turns Saperly into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Saperly for you. Team chat moves fast and the important line gets buried. Flann reads the channels in Saperly with you, pulls out what needs a decision and drafts your answer. Ask what you missed while you were with a customer, and Flann gives you the decisions, the questions aimed at you and anything that sounds urgent, instead of an endless scroll.
30 actions in Saperly. 15 only look things up, and 15 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Saperly
You do not need the exact wording. These are the kinds of messages Flann turns into Saperly actions.
“Look up the call in Saperly.”
“Show me my messages in Saperly.”
“Look up the call recording in Saperly.”
“Send a SMS from Saperly.”
“Create a connection in Saperly.”
What Flann can work with in Saperly
Saperly gives Flann 30 actions across 13 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Calls | look up | 2 |
| Connections | createdeletelook upupdate | 5 |
| Consents | checkrevoke | 2 |
| Phone numbers | look up | 2 |
Side by side, the two ways of working in Saperly:
| Compare | Opening SaperlyLog in, find it, do it | Saperly through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about calls | By hand, screen by screen | 15 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 15 changes, made from a message |
| Saperly records | All of them, one screen at a time | 13 kinds, from one chat |
| Set-up | Nothing new to set up | Your Saperly API key, once |
YesPartlyNo
Step by step: Saperly jobs you can hand to Flann
How a request turns into real Saperly actions, one step at a time.
Get answers about your calls
- You message Flann on WhatsApp: “What is the latest on our calls in Saperly?”
- Flann runs
List CallsandGet Callin Saperly and shows you what it found. - Nothing in Saperly is changed: these are look-ups, so they run straight away.
Create a connection from a voice note
- You message Flann on WhatsApp: “Create a connection in Saperly with these details.”
- Flann runs
List Connectionsin Saperly and shows you what it found. - Flann runs
Create Connectionin Saperly. - Flann creates it in Saperly and confirms in the chat.
Check your messages from WhatsApp
- You message Flann on WhatsApp: “Show me where our messages in Saperly stand.”
- Flann runs
List Messagesin Saperly and shows you what it found. - Nothing in Saperly is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Saperly
Small jobs, repeated often, are where the time goes. Here is how they change once Saperly is connected.
Sorting the queue by urgency
Today
Opening Saperly each morning means reading every new ticket before you know which one is on fire.
With Flann
“What came in overnight? Urgent ones first”
Reading every new conversation in Saperly, Flann groups them into urgent, routine and can-wait, and gives you a line on each urgent one. Nothing is changed.
What you stop doing: Reading the whole queue to find the one urgent message stops being your morning.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll Saperly, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in Saperly to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Saperly
- Search for Saperly in Flann’s Connectors.
- Paste your Saperly API key into the secure form Flann opens. You will find the key in your Saperly account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Saperly action and fills in the details.
Of the 30 Saperly actions, 15 only read. The other 15 create, update, send or delete. Disconnect Saperly in Connectors whenever you like.
Ways to use Saperly with Flann
One place to ask from
Instead of opening Saperly, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Saperly for you to confirm.
Close the loop
Tell Flann a problem is solved. It prepares the update in Saperly so nobody chases it twice.
Everything Flann can do in Saperly
Every Saperly action Flann can run, split into what it reads and what it changes.
Looks up 15
- Check Consent
- Get Call
- Get Call Recording
- Get Call Transcript
- Get Connection
- Get Phone Number
- Get Usage & Balance
- List Calls
- List Connections
- List Consent Records
- List Languages
- List Messages
- List Phone Numbers
- List Voices
- Quote Number Price
Changes 15
- Bind Connection to Number
- Create Connection
- Delete Connection
- End Call
- Place Call
- Provision Phone Number
- Record Consent
- Release Phone Number
- Revoke Consent
- Send SMS
- Set Number Caller ID Name
- Set Number SMS Sender ID
- Set Number Webhook
- Transfer Call
- Update Connection
More Phone & SMS apps Flann works with
Common questions
What can Flann do with calls in Saperly?
Flann can look up calls in Saperly, using 2 actions (Get Call, List Calls). All of them only look things up, so they run straight away.
What can Flann do with connections in Saperly?
Flann can create, delete, look up and update connections in Saperly, using 5 actions (Create Connection, Delete Connection, Get Connection, List Connections and more). Looking up runs straight away and changes nothing. The other actions create or change connections in Saperly.
How does Flann connect to Saperly?
Open Connectors in Flann, choose Saperly and paste your Saperly API key into a secure form. You will find the key in your Saperly account settings. Once it is connected, Flann can use 30 actions in Saperly.
Do I need to open Saperly to use it with Flann?
No. Once Saperly is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Saperly.
Is Saperly included in my Flann plan?
Yes. Every Flann plan includes every app, Saperly included.