Integrations / Communication
Connect Charla to WhatsApp: contacts by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Charla once, then ask Flann to look things up in it or get work done in it, by text or voice note. Team chat moves fast and the important line gets buried. Flann reads the channels in Charla with you, pulls out what needs a decision and drafts your answer. Ask what you missed while you were with a customer, and Flann gives you the decisions, the questions aimed at you and anything that sounds urgent, instead of an endless scroll.
9 actions in Charla. 6 only look things up, and 3 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Charla
Send any of these on WhatsApp, in your own words. Flann finds the right Charla action and fills in the details from the conversation.
“Look up the contact in Charla.”
“Show me my conversations in Charla.”
“Show me my knowledge base categories in Charla.”
“Create a knowledge base article in Charla.”
What Flann can work with in Charla
Charla gives Flann 9 actions across 4 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | look up | 2 |
| Knowledge base articles | createdeletelook upupdate | 5 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Charla.
| Compare | Opening CharlaLog in, find it, do it | A fixed workflowTriggers built in advance | Charla through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | Only the look-ups someone built | 6 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 3 changes, made from a message |
| Charla records | All of them, one screen at a time | Only the ones you wire up | 4 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Charla API key, once |
YesPartlyNo
Step by step: Charla jobs you can hand to Flann
Each step below names the Charla action Flann actually runs.
Get answers about your contacts
- You message Flann on WhatsApp: “What is the latest on our contacts in Charla?”
- Flann runs
List ContactsandGet Contactin Charla and shows you what it found. - Nothing in Charla is changed: these are look-ups, so they run straight away.
Check your conversations from WhatsApp
- You message Flann on WhatsApp: “Show me where our conversations in Charla stand.”
- Flann runs
List Conversationsin Charla and shows you what it found. - Nothing in Charla is changed: these are look-ups, so they run straight away.
Create a knowledge base article from a voice note
- You message Flann on WhatsApp: “Create a knowledge base article in Charla with these details.”
- Flann runs
List Knowledge Base Articlesin Charla and shows you what it found. - Flann runs
Create Knowledge Base Articlein Charla. - Flann creates it in Charla and confirms in the chat.
Repetitive Charla work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Charla again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Charla asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Catching up on team chat
Today
Step away for a morning and the team channel in Charla has moved on. Scrolling back to find what concerns you takes far longer than it should.
With Flann
“Anything in the team chat I need to answer?”
Scanning the channels in Charla since you last looked, Flann pulls out the questions aimed at you, the decisions waiting on you and anything marked urgent. You get the short version.
What you stop doing: Scrolling back through a busy channel to find your name stops being necessary.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Charla
- Search for Charla in Flann’s Connectors.
- Paste your Charla API key into the secure form Flann opens. You will find the key in your Charla account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Charla action itself.
Look-ups run as soon as you ask and change nothing in Charla. You can disconnect Charla from Connectors at any time.
Ways to use Charla with Flann
One place to ask from
Instead of opening Charla, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
Close the loop
Tell Flann a problem is solved. It prepares the update in Charla so nobody chases it twice.
Everything Flann can do in Charla
The full list of Charla actions available to Flann once you connect it.
Looks up 6
- Get Contact
- Get Knowledge Base Article
- List Contacts
- List Conversations
- List Knowledge Base Articles
- List Knowledge Base Categories
Changes 3
- Create Knowledge Base Article
- Delete Knowledge Base Article
- Update Knowledge Base Article
More Communication apps Flann works with
Ntfy
ZulipCommon questions
What can Flann do with contacts in Charla?
Flann can look up contacts in Charla, using 2 actions (Get Contact, List Contacts). All of them only look things up, so they run straight away.
What can Flann do with knowledge base articles in Charla?
Flann can create, delete, look up and update knowledge base articles in Charla, using 5 actions (Create Knowledge Base Article, Delete Knowledge Base Article, Get Knowledge Base Article, List Knowledge Base Articles and more). Looking up runs straight away and changes nothing. The other actions create or change knowledge base articles in Charla.
How does Flann connect to Charla?
Open Connectors in Flann, choose Charla and paste your Charla API key into a secure form. You will find the key in your Charla account settings. Once it is connected, Flann can use 9 actions in Charla.
Can I use Charla from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Charla for you. You do not need to open Charla.
Is Charla included in my Flann plan?
Yes. Every Flann plan includes every app, Charla included.