Integrations / Communication
Connect Kapso to WhatsApp with an AI agent
Flann connects Kapso to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Kapso action. Support queues rarely struggle because of hard questions. They struggle because of volume: the same delivery query, the same opening times, the same password reset, arriving on every channel at once. Flann reads Kapso, recognises what you have answered before and drafts the reply, so your real thought goes on the messages that need it.
10 actions in Kapso. All of them only look things up, so nothing in Kapso is ever changed. You connect with your API key.
What you can ask Flann to do in Kapso
Type it or say it in a voice note. Flann works out which Kapso action you mean.
“Show me my messages in Kapso.”
“Show me my customers in Kapso.”
“Show me my conversations in Kapso.”
What Flann can work with in Kapso
Kapso gives Flann 10 actions across 6 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Functions | look up | 2 |
| Phone numbers | look up | 2 |
| Workflows | look up | 2 |
How the same job compares, in Kapso directly and through Flann.
| Compare | Kapso on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | 10 look-ups, answered straight away |
| Kapso records | All of them, one screen at a time | 6 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Kapso API key, once |
YesPartlyNo
Step by step: Kapso jobs you can hand to Flann
What happens between your message and the result in Kapso.
Get answers about your customers
- You message Flann on WhatsApp: “What is the latest on our customers in Kapso?”
- Flann runs
List Customersin Kapso and shows you what it found. - Nothing in Kapso is changed: these are look-ups, so they run straight away.
Check your messages from WhatsApp
- You message Flann on WhatsApp: “Show me where our messages in Kapso stand.”
- Flann runs
List Messagesin Kapso and shows you what it found. - Nothing in Kapso is changed: these are look-ups, so they run straight away.
Get answers about your conversations
- You message Flann on WhatsApp: “What is the latest on our conversations in Kapso?”
- Flann runs
List Conversationsin Kapso and shows you what it found. - Nothing in Kapso is changed: these are look-ups, so they run straight away.
The Kapso jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Catching up on team chat
Today
Step away for a morning and the team channel in Kapso has moved on. Scrolling back to find what concerns you takes far longer than it should.
With Flann
“Anything in the team chat I need to answer?”
Scanning the channels in Kapso since you last looked, Flann pulls out the questions aimed at you, the decisions waiting on you and anything marked urgent. You get the short version.
What you stop doing: Scrolling back through a busy channel to find your name stops being necessary.
Tidying up solved conversations
Today
Solved tickets stay open in Kapso because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through Kapso for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Kapso
- In Flann, go to Connectors and find Kapso.
- Paste your Kapso API key into the secure form Flann opens. You will find the key in your Kapso account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Kapso action and fills in the details.
Reading from Kapso is instant. Kapso stays connected until you remove it in Connectors.
Ways to use Kapso with Flann
Close the loop
Tell Flann a problem is solved. It prepares the update in Kapso so nobody chases it twice.
See what is waiting
Ask what is unanswered. Flann checks Kapso and lists the conversations that need you.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Kapso for you to confirm.
Everything Flann can do in Kapso
All 10 Kapso actions, as Flann sees them.
Looks up 10
- Get Function
- Get Phone Number
- Get Phone Number Health
- Get Workflow
- List Conversations
- List Customers
- List Functions
- List Messages
- List Phone Numbers
- List Workflows
Changes 0
None.
More Communication apps Flann works with
Microsoft TeamsCommon questions
What can Flann do with functions in Kapso?
Flann can look up functions in Kapso, using 2 actions (Get Function, List Functions). All of them only look things up, so they run straight away.
What can Flann do with phone numbers in Kapso?
Flann can look up phone numbers in Kapso, using 2 actions (Get Phone Number, List Phone Numbers). All of them only look things up, so they run straight away.
How does Flann connect to Kapso?
Open Connectors in Flann, choose Kapso and paste your Kapso API key into a secure form. You will find the key in your Kapso account settings. Once it is connected, Flann can use 10 actions in Kapso.
How do I ask Flann to do something in Kapso?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Kapso action that fits and asks if anything is missing.
Which Flann plan do I need for Kapso?
Any of them. Every Flann plan includes Kapso and every other app.