Integrations / AI Chatbots
Connect BotMape to WhatsApp with an AI agent
Flann turns BotMape into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in BotMape for you. Support queues rarely struggle because of hard questions. They struggle because of volume: the same delivery query, the same opening times, the same password reset, arriving on every channel at once. Flann reads BotMape, recognises what you have answered before and drafts the reply, so your real thought goes on the messages that need it.
8 actions in BotMape. 4 only look things up, and 4 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in BotMape
You do not need the exact wording. These are the kinds of messages Flann turns into BotMape actions.
“Look up the AI agent in BotMape.”
“Show me my knowledge entries in BotMape.”
“Show me my platform analytics in BotMape.”
“Send a message from BotMape.”
“Add a knowledge in BotMape.”
“Create an AI agent in BotMape.”
What Flann can work with in BotMape
BotMape gives Flann 8 actions across 5 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| AI agents | createlook up | 3 |
| Knowledge entries | deletelook up | 2 |
How the same job compares, in BotMape directly and through Flann.
| Compare | Opening BotMapeLog in, find it, do it | BotMape through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | 4 look-ups, answered straight away |
| Making changes | Typed in by hand | 4 changes, made from a message |
| BotMape records | All of them, one screen at a time | 5 kinds, from one chat |
| Getting connected | Nothing new to set up | Your BotMape API key, once |
YesPartlyNo
Step by step: BotMape jobs you can hand to Flann
How a request turns into real BotMape actions, one step at a time.
Create an AI agent from a voice note
- You message Flann on WhatsApp: “Create an AI agent in BotMape with these details.”
- Flann runs
List AI Agentsin BotMape and shows you what it found. - Flann runs
Create AI Agent (No API Delete)in BotMape. - Flann creates it in BotMape and confirms in the chat.
Clean up knowledge entries you no longer need
- You message Flann on WhatsApp: “Which knowledge entries in BotMape are out of date? Remove the ones I confirm.”
- Flann runs
List Knowledge Entriesin BotMape and shows you what it found. - Flann runs
Delete Knowledge Entryin BotMape. - Each removal is confirmed in the chat.
Get answers about your platform analytics
- You message Flann on WhatsApp: “What is the latest on our platform analytics in BotMape?”
- Flann runs
Get Platform Analyticsin BotMape and shows you what it found. - Nothing in BotMape is changed: these are look-ups, so they run straight away.
Where Flann saves you time in BotMape
Small jobs, repeated often, are where the time goes. Here is how they change once BotMape is connected.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through BotMape.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through BotMape and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
Fixing what the chatbot could not answer
Today
Your chatbot in BotMape quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in BotMape, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to BotMape
- In Flann, go to Connectors and find BotMape.
- Paste your BotMape API key into the secure form Flann opens. You will find the key in your BotMape account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right BotMape action itself.
Of the 8 BotMape actions, 4 only read. The other 4 create, update, send or delete. Disconnect BotMape in Connectors whenever you like.
Ways to use BotMape with Flann
Reply in your tone
Tell Flann what to say.
See what is waiting
Ask what is unanswered. Flann checks BotMape and lists the conversations that need you.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in BotMape for you to confirm.
Everything Flann can do in BotMape
Every BotMape action Flann can run, split into what it reads and what it changes.
Looks up 4
- Get AI Agent
- Get Platform Analytics
- List AI Agents
- List Knowledge Entries
Changes 4
- Add Knowledge
- Create AI Agent (No API Delete)
- Delete Knowledge Entry
- Send Message to AI Agent
More AI Chatbots apps Flann works with
NtfyCommon questions
What can Flann do with AI agents in BotMape?
Flann can create and look up AI agents in BotMape, using 3 actions (Create AI Agent (No API Delete), Get AI Agent, List AI Agents). Looking up runs straight away and changes nothing. The other actions create or change AI agents in BotMape.
What can Flann do with knowledge entries in BotMape?
Flann can delete and look up knowledge entries in BotMape, using 2 actions (Delete Knowledge Entry, List Knowledge Entries). Looking up runs straight away and changes nothing. The other actions create or change knowledge entries in BotMape.
How does Flann connect to BotMape?
Open Connectors in Flann, choose BotMape and paste your BotMape API key into a secure form. You will find the key in your BotMape account settings. Once it is connected, Flann can use 8 actions in BotMape.
Do I need to open BotMape to use it with Flann?
No. Once BotMape is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in BotMape.
Which Flann plan do I need for BotMape?
Any of them. Every Flann plan includes BotMape and every other app.