Integrations / Customer Support
Manage Intercom contacts and tickets from WhatsApp
Flann connects Intercom to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Intercom action. Joining Intercom to Flann means fewer places to check. Conversations with customers or with your team still live in Intercom, but you read them, sort them and answer them from WhatsApp, by text or by voice note. Replies are drafted in your tone.
132 actions in Intercom. 67 only look things up, and 65 create, update, send or delete. You connect with a one-click sign-in.
What you can ask Flann to do in Intercom
Type it or say it in a voice note. Flann works out which Intercom action you mean.
“Find tickets in Intercom.”
“Find contacts in Intercom.”
“Find conversations in Intercom.”
“Create a ticket in Intercom.”
“Create a contact in Intercom.”
“Create a conversation in Intercom.”
What Flann can work with in Intercom
Intercom gives Flann 132 actions across 33 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | archivecreatedeletelook upsearchupdate | 9 |
| Conversations | assignclosecreatelook upreopensearch | 7 |
| Companies | deletelook upupdate | 5 |
| External pages | createdeletelook upupdate | 5 |
| Tags | adddeletesearchlook up | 5 |
| Tickets | createdeletelook upsearchupdate | 5 |
| Notes | createlook up | 4 |
| Calls | look up | 3 |
Here is what changes when Intercom goes through Flann instead of its own screens.
| Compare | In Intercom yourselfYou click through each job | Flann on IntercomYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about contacts | Filters and searches you run yourself | 67 look-ups, answered straight away |
| Making changes | Typed in by hand | 65 changes, made from a message |
| Intercom records | All of them, one screen at a time | 33 kinds, from one chat |
| Getting connected | Nothing new to set up | One sign-in to Intercom |
YesPartlyNo
Step by step: Intercom jobs you can hand to Flann
What happens between your message and the result in Intercom.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Intercom with these details.”
- Flann runs
List all contactsin Intercom and shows you what it found. - Flann runs
Create contactin Intercom. - Flann creates it in Intercom and confirms in the chat.
Fix a ticket without opening Intercom
- You message Flann on WhatsApp: “Change the ticket in Intercom: here is what is different.”
- Flann runs
Search ticketsin Intercom and shows you what it found. - Flann runs
Update ticketin Intercom. - Flann makes the change in Intercom and confirms in the chat.
Get answers about your conversations
- You message Flann on WhatsApp: “What is the latest on our conversations in Intercom?”
- Flann runs
List conversationsandGet conversationin Intercom and shows you what it found. - Nothing in Intercom is changed: these are look-ups, so they run straight away.
The Intercom jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Intercom again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Intercom asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Fixing what the chatbot could not answer
Today
Your chatbot in Intercom quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in Intercom, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Intercom
- Open Connectors in Flann and choose Intercom.
- Sign in to your Intercom account on the secure page that opens and allow access. There is no developer account or API key to set up.
- Go back to WhatsApp and ask for what you need. Flann chooses the Intercom action and fills in the details.
Reading from Intercom is instant. Intercom stays connected until you remove it in Connectors.
Ways to use Intercom with Flann
See what is waiting
Ask what is unanswered. Flann checks Intercom and lists the conversations that need you.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Intercom for you to confirm.
Close the loop
Tell Flann a problem is solved. It prepares the update in Intercom so nobody chases it twice.
Everything Flann can do in Intercom
All 132 Intercom actions, as Flann sees them.
Looks up 67
- Get conversation
- Get ticket
- List all contacts
- List all macros
- List all segments
- List all tags
- List all teams
- List conversations
- Retrieve a segment
- Retrieve a team
- Search contacts
- Search conversations
- Search tickets
- Show contact by external ID
- Create data export
- Download data export
- Find a tag
- Get a contact
- Get a ticket type
- Get content import source
- Get custom object instance by external ID
- Get entity counts
- Get external page
- Identify an admin
- List all activity logs
- List all admins
- List all articles
- List all collections
- List all companies
- List all help centers
and 37 more
Changes 65
- Archive contact
- Assign conversation
- Attach contact to company
- Attach contact to conversation
- Block contact
- Close conversation
- Create contact
- Create conversation
- Create or update tag
- Create ticket
- Reopen conversation
- Reply to conversation
- Reply to ticket
- Set admin to away
- Unarchive contact
- Update contact
- Update ticket
- Add subscription to a contact
- Add tag to contact
- Attach tag to conversation
- Attach tag to ticket
- Cancel data export
- Create a collection
- Create a note
- Create a ticket type
- Create an article
- Create content import source
- Create data attribute
- Create data event
- Create event summaries
and 35 more
More Customer Support apps Flann works with
Common questions
What can Flann do with contacts in Intercom?
Flann can archive, create, delete, look up and search contacts in Intercom, using 9 actions (Archive contact, Create contact, Delete a contact, Get a contact and more). Looking up runs straight away and changes nothing. The other actions create or change contacts in Intercom.
What can Flann do with conversations in Intercom?
Flann can assign, close, create, look up and reopen conversations in Intercom, using 7 actions (Assign conversation, Close conversation, Create conversation, Get conversation and more). Looking up runs straight away and changes nothing. The other actions create or change conversations in Intercom.
How does Flann connect to Intercom?
Open Connectors in Flann, choose Intercom and sign in to your Intercom account on a secure page. There is no developer account or API key to set up. Once it is connected, Flann can use 132 actions in Intercom.
How do I ask Flann to do something in Intercom?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Intercom action that fits and asks if anything is missing.
Does connecting Intercom cost extra?
No. Intercom is included in every Flann plan, along with every other app Flann connects to.