Integrations / Phone & SMS
Connect Quo to WhatsApp: contacts, tasks and messages by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Quo once, then ask Flann to look things up in it or get work done in it, by text or voice note. Quo carries conversations with your customers or your team. Flann reads them with you and drafts the replies from WhatsApp.
36 actions in Quo. 20 only look things up, and 16 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Quo
Send any of these on WhatsApp, in your own words. Flann finds the right Quo action and fills in the details from the conversation.
“Look up the call in Quo.”
“Look up the task in Quo.”
“Look up the contact in Quo.”
“Create a task in Quo.”
“Create a contact in Quo.”
“Send a message from Quo.”
What Flann can work with in Quo
Quo gives Flann 36 actions across 13 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | createdeletelook upupdate | 5 |
| Tasks | createdeletelook upupdate | 5 |
| Messages | look upsend | 4 |
| Calls | look up | 2 |
| Users | look up | 2 |
| Phone numbers | look up | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Quo.
| Compare | Quo on its ownEvery step is yours | A fixed workflowTriggers built in advance | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | Only the look-ups someone built | 20 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 16 changes, made from a message |
| Quo records | All of them, one screen at a time | Only the ones you wire up | 13 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Quo API key, once |
YesPartlyNo
Step by step: Quo jobs you can hand to Flann
Each step below names the Quo action Flann actually runs.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Quo with these details.”
- Flann runs
List Contactsin Quo and shows you what it found. - Flann runs
Create Contactin Quo. - Flann creates it in Quo and confirms in the chat.
Fix a task without opening Quo
- You message Flann on WhatsApp: “Change the task in Quo: here is what is different.”
- Flann runs
List Tasksin Quo and shows you what it found. - Flann runs
Update Taskin Quo. - Flann makes the change in Quo and confirms in the chat.
Find a message and send it
- You message Flann on WhatsApp: “Find the message we talked about in Quo and send it.”
- Flann runs
List Messagesin Quo and shows you what it found. - Flann runs
Send Messagein Quo. - It confirms in the chat once it is sent.
Repetitive Quo work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Catching up on team chat
Today
Step away for a morning and the team channel in Quo has moved on. Scrolling back to find what concerns you takes far longer than it should.
With Flann
“Anything in the team chat I need to answer?”
Scanning the channels in Quo since you last looked, Flann pulls out the questions aimed at you, the decisions waiting on you and anything marked urgent. You get the short version.
What you stop doing: Scrolling back through a busy channel to find your name stops being necessary.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through Quo.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through Quo and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Quo
- Search for Quo in Flann’s Connectors.
- Paste your Quo API key into the secure form Flann opens. You will find the key in your Quo account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Quo action and fills in the details.
Look-ups run as soon as you ask and change nothing in Quo. You can disconnect Quo from Connectors at any time.
Ways to use Quo with Flann
Reply in your tone
Tell Flann what to say.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Quo for you to confirm.
Close the loop
Tell Flann a problem is solved. It prepares the update in Quo so nobody chases it twice.
Everything Flann can do in Quo
The full list of Quo actions available to Flann once you connect it.
Looks up 20
- Get Call
- Get Call Voicemail
- Get Contact
- Get Message
- Get Phone Number
- Get Task
- Get User
- Get Webhook
- Get Webhook Delivery
- List Call Recordings
- List Calls
- List Contact Custom Fields
- List Contacts
- List Conversations
- List Messages
- List Phone Numbers
- List Tasks
- List Users
- List Webhook Deliveries
- List Webhooks
Changes 16
- Create Contact
- Create Task
- Create Webhook
- Delete Contact
- Delete Task
- Delete Webhook
- Send Message
- Send Message and Mark Conversation Done
- Set Conversation Status
- Set Task Assignee
- Set Task Completion
- Set Task Conversation Link
- Set Task Due Date
- Update Contact
- Update Task
- Update Webhook
More Phone & SMS apps Flann works with
Common questions
What can Flann do with contacts in Quo?
Flann can create, delete, look up and update contacts in Quo, using 5 actions (Create Contact, Delete Contact, Get Contact, List Contacts and more). Looking up runs straight away and changes nothing. The other actions create or change contacts in Quo.
What can Flann do with tasks in Quo?
Flann can create, delete, look up and update tasks in Quo, using 5 actions (Create Task, Delete Task, Get Task, List Tasks and more). Looking up runs straight away and changes nothing. The other actions create or change tasks in Quo.
How does Flann connect to Quo?
Open Connectors in Flann, choose Quo and paste your Quo API key into a secure form. You will find the key in your Quo account settings. Once it is connected, Flann can use 36 actions in Quo.
Can I use Quo from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Quo for you. You do not need to open Quo.
Is Quo included in my Flann plan?
Yes. Every Flann plan includes every app, Quo included.