Integrations / AI Chatbots
Connect BotPenguin to WhatsApp with an AI agent
Flann is an AI agent your business talks to on WhatsApp. Connect BotPenguin once, then ask Flann to look things up in it or get work done in it, by text or voice note. On the WhatsApp Business number you already use, Flann reads incoming messages and drafts replies in your tone. BotPenguin adds the rest of the picture: past tickets, earlier chats, notes your team left. Put together, they mean each draft starts from the full history with that customer rather than from scratch, which is how replies end up sounding like you and not like a template.
6 actions in BotPenguin. 5 only look things up, and 1 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in BotPenguin
Send any of these on WhatsApp, in your own words. Flann finds the right BotPenguin action and fills in the details from the conversation.
“Show me my inbox contacts in BotPenguin.”
“Show me my segments in BotPenguin.”
“Show me my WhatsApp bots in BotPenguin.”
Step by step: BotPenguin jobs you can hand to Flann
Each step below names the BotPenguin action Flann actually runs.
Get answers about your inbox contacts
- You message Flann on WhatsApp: “What is the latest on our inbox contacts in BotPenguin?”
- Flann runs
List Inbox Contactsin BotPenguin and shows you what it found. - Nothing in BotPenguin is changed: these are look-ups, so they run straight away.
Check your segments from WhatsApp
- You message Flann on WhatsApp: “Show me where our segments in BotPenguin stand.”
- Flann runs
List Segmentsin BotPenguin and shows you what it found. - Nothing in BotPenguin is changed: these are look-ups, so they run straight away.
Get answers about your WhatsApp templates
- You message Flann on WhatsApp: “What is the latest on our WhatsApp templates in BotPenguin?”
- Flann runs
List WhatsApp Templatesin BotPenguin and shows you what it found. - Nothing in BotPenguin is changed: these are look-ups, so they run straight away.
Repetitive BotPenguin work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Sorting the queue by urgency
Today
Opening BotPenguin each morning means reading every new ticket before you know which one is on fire.
With Flann
“What came in overnight? Urgent ones first”
Reading every new conversation in BotPenguin, Flann groups them into urgent, routine and can-wait, and gives you a line on each urgent one. Nothing is changed.
What you stop doing: Reading the whole queue to find the one urgent message stops being your morning.
Knowing a customer before you answer
Today
An unhappy message comes in from a name you half recognise. Before replying, you search BotPenguin for their past conversations to see what went wrong last time.
With Flann
“Has this customer complained before? What happened?”
Pulling every earlier conversation with that customer from BotPenguin, Flann gives you a short history: what they asked, what you promised, how it ended. That comes back at once.
What you stop doing: Searching old threads before answering a tricky message is done for you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to BotPenguin
- Search for BotPenguin in Flann’s Connectors.
- Paste your BotPenguin API key into the secure form Flann opens. You will find the key in your BotPenguin account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right BotPenguin action itself.
Look-ups run as soon as you ask and change nothing in BotPenguin. You can disconnect BotPenguin from Connectors at any time.
Ways to use BotPenguin with Flann
One place to ask from
Instead of opening BotPenguin, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in BotPenguin for you to confirm.
See what is waiting
Ask what is unanswered. Flann checks BotPenguin and lists the conversations that need you.
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for BotPenguin.
| Compare | In BotPenguin yourselfYou click through each job | A fixed workflowTriggers built in advance | Flann on BotPenguinYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up | By hand, screen by screen | Only the look-ups someone built | 5 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 1 change, made from a message |
| BotPenguin records | All of them, one screen at a time | Only the ones you wire up | 5 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your BotPenguin API key, once |
YesPartlyNo
Everything Flann can do in BotPenguin
The full list of BotPenguin actions available to Flann once you connect it.
Looks up 5
- Get Template Dynamic Fields
- List Inbox Contacts
- List Segments
- List WhatsApp Bots
- List WhatsApp Templates
Changes 1
- Import Contacts
More AI Chatbots apps Flann works with
Pushbullet
NtfyCommon questions
How does Flann connect to BotPenguin?
Open Connectors in Flann, choose BotPenguin and paste your BotPenguin API key into a secure form. You will find the key in your BotPenguin account settings. Once it is connected, Flann can use 6 actions in BotPenguin.
Can I use BotPenguin from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in BotPenguin for you. You do not need to open BotPenguin.
Is BotPenguin included in my Flann plan?
Yes. Every Flann plan includes every app, BotPenguin included.