Integrations / Customer Support
Connect Helpwise to WhatsApp: contacts and conversations by chat
Flann turns Helpwise into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Helpwise for you. Customers write in whatever language they think in. With Helpwise connected, Flann reads each message, works out what the person needs and drafts an answer in their language, while giving you a summary in your own language of what they actually asked. You check it. Then it goes.
37 actions in Helpwise. 18 only look things up, and 19 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Helpwise
You do not need the exact wording. These are the kinds of messages Flann turns into Helpwise actions.
“Find contacts in Helpwise.”
“Look up the conversation in Helpwise.”
“Look up the conversation note in Helpwise.”
“Delete the contact in Helpwise.”
“Add a note in Helpwise.”
“Delete the message in Helpwise.”
What Flann can work with in Helpwise
Helpwise gives Flann 37 actions across 14 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | deletelook upsearchupdate | 4 |
| Teams | createdeletelook up | 4 |
| Conversations | deletelook up | 3 |
| Tags | deletelook upupdate | 3 |
| Attachments | createlook up | 2 |
| Conversation notes | look up | 2 |
| Messages | deleteupdate | 2 |
| Notes | adddelete | 2 |
Here is what changes when Helpwise goes through Flann instead of its own screens.
| Compare | Helpwise on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about contacts | Filters and searches you run yourself | 18 look-ups, answered straight away |
| Making changes | Typed in by hand | 19 changes, made from a message |
| Helpwise records | All of them, one screen at a time | 14 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Helpwise API key, once |
YesPartlyNo
Step by step: Helpwise jobs you can hand to Flann
How a request turns into real Helpwise actions, one step at a time.
Fix a contact without opening Helpwise
- You message Flann on WhatsApp: “Change the contact in Helpwise: here is what is different.”
- Flann runs
Search Helpwise Contactsin Helpwise and shows you what it found. - Flann runs
Update Helpwise Contactin Helpwise. - Flann makes the change in Helpwise and confirms in the chat.
Clean up conversations you no longer need
- You message Flann on WhatsApp: “Which conversations in Helpwise are out of date? Remove the ones I confirm.”
- Flann runs
Get Conversationin Helpwise and shows you what it found. - Flann runs
Delete Helpwise Conversationin Helpwise. - Each removal is confirmed in the chat.
Create a team from a voice note
- You message Flann on WhatsApp: “Create a team in Helpwise with these details.”
- Flann runs
Get Helpwise Teamin Helpwise and shows you what it found. - Flann runs
Create Helpwise Teamin Helpwise. - Flann creates it in Helpwise and confirms in the chat.
Where Flann saves you time in Helpwise
Small jobs, repeated often, are where the time goes. Here is how they change once Helpwise is connected.
Tidying up solved conversations
Today
Solved tickets stay open in Helpwise because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through Helpwise for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through Helpwise.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through Helpwise and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Helpwise
- Search for Helpwise in Flann’s Connectors.
- Paste your Helpwise API key into the secure form Flann opens. You will find the key in your Helpwise account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Helpwise action itself.
Of the 37 Helpwise actions, 18 only read. The other 19 create, update, send or delete. Disconnect Helpwise in Connectors whenever you like.
Ways to use Helpwise with Flann
See what is waiting
Ask what is unanswered. Flann checks Helpwise and lists the conversations that need you.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Helpwise for you to confirm.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in Helpwise
Every Helpwise action Flann can run, split into what it reads and what it changes.
Looks up 18
- Get Conversation
- Search Helpwise Contacts
- Get Attachment
- Get Conversation Attachments
- Get Conversation Note
- Get Conversation Notes
- Get Conversations
- Get Helpwise Contact
- Get Helpwise Custom Field
- Get Helpwise Mailbox
- Get Helpwise Mailboxes
- Get Helpwise Tag
- Get Helpwise Team
- Get Helpwise Teams
- Get Helpwise Users
- Get Helpwise Webhook
- Get Helpwise Webhooks
- Get Helpwise WhatsApp Templates
Changes 19
- Create attachment
- Delete Contact
- Delete Tag
- Delete Team
- Add note to conversation
- Create Helpwise Team
- Create Helpwise Webhook
- Delete Email Signature
- Delete Helpwise Conversation
- Delete Helpwise Message
- Delete Helpwise Note
- Delete Helpwise Webhook
- Delete Mailbox
- Delete Template
- Update Helpwise Contact
- Update Helpwise Message
- Update Helpwise Tag
- Update Helpwise Template
- Update Mailbox
More Customer Support apps Flann works with
Zulip
IntercomCommon questions
What can Flann do with contacts in Helpwise?
Flann can delete, look up, search and update contacts in Helpwise, using 4 actions (Delete Contact, Get Helpwise Contact, Search Helpwise Contacts, Update Helpwise Contact). Looking up runs straight away and changes nothing. The other actions create or change contacts in Helpwise.
What can Flann do with teams in Helpwise?
Flann can create, delete and look up teams in Helpwise, using 4 actions (Create Helpwise Team, Delete Team, Get Helpwise Team, Get Helpwise Teams). Looking up runs straight away and changes nothing. The other actions create or change teams in Helpwise.
How does Flann connect to Helpwise?
Open Connectors in Flann, choose Helpwise and paste your Helpwise API key into a secure form. You will find the key in your Helpwise account settings. Once it is connected, Flann can use 37 actions in Helpwise.
Do I need to open Helpwise to use it with Flann?
No. Once Helpwise is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Helpwise.
Is Helpwise included in my Flann plan?
Yes. Every Flann plan includes every app, Helpwise included.