Integrations / Notifications
Pushinator on WhatsApp: manage channels with an AI agent
Flann turns Pushinator into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Pushinator for you. On the WhatsApp Business number you already use, Flann reads incoming messages and drafts replies in your tone. Pushinator adds the rest of the picture: past tickets, earlier chats, notes your team left. Put together, they mean each draft starts from the full history with that customer rather than from scratch, which is how replies end up sounding like you and not like a template.
7 actions in Pushinator. 3 only look things up, and 4 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Pushinator
You do not need the exact wording. These are the kinds of messages Flann turns into Pushinator actions.
“Look up the channel in Pushinator.”
“Create a channel in Pushinator.”
“Send a notification from Pushinator.”
What Flann can work with in Pushinator
Pushinator gives Flann 7 actions across 3 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Channels | createdeletelook upupdate | 5 |
Here is what changes when Pushinator goes through Flann instead of its own screens.
| Compare | Pushinator on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about channels | Filters and searches you run yourself | 3 look-ups, answered straight away |
| Making changes | Typed in by hand | 4 changes, made from a message |
| Pushinator records | All of them, one screen at a time | 3 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Pushinator API key, once |
YesPartlyNo
Step by step: Pushinator jobs you can hand to Flann
How a request turns into real Pushinator actions, one step at a time.
Create a channel from a voice note
- You message Flann on WhatsApp: “Create a channel in Pushinator with these details.”
- Flann runs
List Channelsin Pushinator and shows you what it found. - Flann runs
Create Channelin Pushinator. - Flann creates it in Pushinator and confirms in the chat.
Get answers about your users
- You message Flann on WhatsApp: “What is the latest on our users in Pushinator?”
- Flann runs
Get Current Userin Pushinator and shows you what it found. - Nothing in Pushinator is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Pushinator
Small jobs, repeated often, are where the time goes. Here is how they change once Pushinator is connected.
Tidying up solved conversations
Today
Solved tickets stay open in Pushinator because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through Pushinator for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
Fixing what the chatbot could not answer
Today
Your chatbot in Pushinator quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in Pushinator, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Pushinator
- In Flann, go to Connectors and find Pushinator.
- Paste your Pushinator API key into the secure form Flann opens. You will find the key in your Pushinator account settings.
- From then on, message Flann on WhatsApp. It works in Pushinator whenever a request needs it.
Of the 7 Pushinator actions, 3 only read. The other 4 create, update, send or delete. Disconnect Pushinator in Connectors whenever you like.
Ways to use Pushinator with Flann
One place to ask from
Instead of opening Pushinator, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Close the loop
Tell Flann a problem is solved. It prepares the update in Pushinator so nobody chases it twice.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in Pushinator
Every Pushinator action Flann can run, split into what it reads and what it changes.
Looks up 3
- Get Channel
- Get Current User
- List Channels
Changes 4
- Create Channel
- Delete Channel
- Send Notification
- Update Channel
More Notifications apps Flann works with
Common questions
What can Flann do with channels in Pushinator?
Flann can create, delete, look up and update channels in Pushinator, using 5 actions (Create Channel, Delete Channel, Get Channel, List Channels and more). Looking up runs straight away and changes nothing. The other actions create or change channels in Pushinator.
How does Flann connect to Pushinator?
Open Connectors in Flann, choose Pushinator and paste your Pushinator API key into a secure form. You will find the key in your Pushinator account settings. Once it is connected, Flann can use 7 actions in Pushinator.
Do I need to open Pushinator to use it with Flann?
No. Once Pushinator is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Pushinator.
Which Flann plan do I need for Pushinator?
Any of them. Every Flann plan includes Pushinator and every other app.