Integrations / Communication
Connect Kommunicate to WhatsApp with an AI agent
Flann turns Kommunicate into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Kommunicate for you. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting Kommunicate lets Flann watch that stream with you.
6 actions in Kommunicate. 1 only look things up, and 5 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Kommunicate
You do not need the exact wording. These are the kinds of messages Flann turns into Kommunicate actions.
“Send a message from Kommunicate.”
“Create a conversation in Kommunicate.”
Where Flann saves you time in Kommunicate
Small jobs, repeated often, are where the time goes. Here is how they change once Kommunicate is connected.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Kommunicate again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Kommunicate asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through Kommunicate.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through Kommunicate and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Kommunicate
- In Flann, go to Connectors and find Kommunicate.
- Paste your Kommunicate API key into the secure form Flann opens. You will find the key in your Kommunicate account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Kommunicate action itself.
Of the 6 Kommunicate actions, 1 only read. The other 5 create, update, send or delete. Disconnect Kommunicate in Connectors whenever you like.
Ways to use Kommunicate with Flann
Close the loop
Tell Flann a problem is solved. It prepares the update in Kommunicate so nobody chases it twice.
See what is waiting
Ask what is unanswered. Flann checks Kommunicate and lists the conversations that need you.
Reply in your tone
Tell Flann what to say.
Here is what changes when Kommunicate goes through Flann instead of its own screens.
| Compare | In Kommunicate yourselfYou click through each job | Flann on KommunicateYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | 1 look-up, answered straight away |
| Making changes | Typed in by hand | 5 changes, made from a message |
| Kommunicate records | All of them, one screen at a time | 3 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Kommunicate API key, once |
YesPartlyNo
Everything Flann can do in Kommunicate
Every Kommunicate action Flann can run, split into what it reads and what it changes.
Looks up 1
- Get User Details
Changes 5
- Change Conversation Assignee
- Change Conversation Status
- Create Conversation
- Send Message
- Update User Details
More Communication apps Flann works with
DiscordCommon questions
How does Flann connect to Kommunicate?
Open Connectors in Flann, choose Kommunicate and paste your Kommunicate API key into a secure form. You will find the key in your Kommunicate account settings. Once it is connected, Flann can use 6 actions in Kommunicate.
Do I need to open Kommunicate to use it with Flann?
No. Once Kommunicate is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Kommunicate.
Which Flann plan do I need for Kommunicate?
Any of them. Every Flann plan includes Kommunicate and every other app.