Integrations / Customer Support
FuseDesk on WhatsApp: manage contacts, chats and emails with an AI agent
Flann turns FuseDesk into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in FuseDesk for you. FuseDesk carries conversations with your customers or your team. Flann reads them with you and drafts the replies from WhatsApp.
27 actions in FuseDesk. 14 only look things up, and 13 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in FuseDesk
You do not need the exact wording. These are the kinds of messages Flann turns into FuseDesk actions.
“Find emails in FuseDesk.”
“Find contacts in FuseDesk.”
“Look up the chat in FuseDesk.”
“Close the chat in FuseDesk.”
“Add a case note in FuseDesk.”
“Create a contact in FuseDesk.”
What Flann can work with in FuseDesk
FuseDesk gives Flann 27 actions across 9 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Chats | closelook upupdate | 4 |
| Contacts | createlook upsearchupdate | 4 |
| Case tags | updatecreatelook up | 3 |
| Emails | look upsearch | 2 |
| Cases | createlook upsearchupdate | 4 |
| Departments | look up | 2 |
| Reps | look up | 2 |
Here is what changes when FuseDesk goes through Flann instead of its own screens.
| Compare | FuseDesk on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | 14 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 13 changes, made from a message |
| FuseDesk records | All of them, one screen at a time | 9 kinds, from one chat |
| Set-up | Nothing new to set up | Your FuseDesk API key, once |
YesPartlyNo
Step by step: FuseDesk jobs you can hand to Flann
How a request turns into real FuseDesk actions, one step at a time.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in FuseDesk with these details.”
- Flann runs
Search Contactsin FuseDesk and shows you what it found. - Flann runs
Create Contactin FuseDesk. - Flann creates it in FuseDesk and confirms in the chat.
Fix a chat without opening FuseDesk
- You message Flann on WhatsApp: “Change the chat in FuseDesk: here is what is different.”
- Flann runs
List Chatsin FuseDesk and shows you what it found. - Flann runs
Update Chatin FuseDesk. - Flann makes the change in FuseDesk and confirms in the chat.
Get answers about your emails
- You message Flann on WhatsApp: “What is the latest on our emails in FuseDesk?”
- Flann runs
Search EmailsandGet Emailin FuseDesk and shows you what it found. - Nothing in FuseDesk is changed: these are look-ups, so they run straight away.
Where Flann saves you time in FuseDesk
Small jobs, repeated often, are where the time goes. Here is how they change once FuseDesk is connected.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into FuseDesk again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in FuseDesk asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Tidying up solved conversations
Today
Solved tickets stay open in FuseDesk because nobody remembers to close them, so the queue looks busier than it is and real problems hide inside it.
With Flann
“Close anything that's been sorted and gone quiet this week”
Looking through FuseDesk for conversations where the issue was answered and nobody has written since, Flann lists them for you to check. Untick any that are still live.
What you stop doing: Clearing the queue by hand at the end of the week is off your list.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to FuseDesk
- Search for FuseDesk in Flann’s Connectors.
- Paste your FuseDesk API key into the secure form Flann opens. You will find the key in your FuseDesk account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right FuseDesk action itself.
Of the 27 FuseDesk actions, 14 only read. The other 13 create, update, send or delete. Disconnect FuseDesk in Connectors whenever you like.
Ways to use FuseDesk with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in FuseDesk for you to confirm.
Reply in your tone
Tell Flann what to say.
See what is waiting
Ask what is unanswered. Flann checks FuseDesk and lists the conversations that need you.
Everything Flann can do in FuseDesk
Every FuseDesk action Flann can run, split into what it reads and what it changes.
Looks up 14
- Get Case
- Get Chat
- Get Contact
- Get Department
- Get Email
- Get Rep
- List Case Tags
- List Chats
- List Departments
- List Reps
- List Webhooks
- Search Cases
- Search Contacts
- Search Emails
Changes 13
- Add Case Note
- Bulk Merge Cases
- Bulk Update Cases
- Change Case Tag
- Close Chat
- Create Case
- Create Case Tag
- Create Contact
- Reply To Case
- Snooze Case
- Update Case
- Update Chat
- Update Contact
More Customer Support apps Flann works with
IntercomCommon questions
What can Flann do with chats in FuseDesk?
Flann can close, look up and update chats in FuseDesk, using 4 actions (Close Chat, Get Chat, List Chats, Update Chat). Looking up runs straight away and changes nothing. The other actions create or change chats in FuseDesk.
What can Flann do with contacts in FuseDesk?
Flann can create, look up, search and update contacts in FuseDesk, using 4 actions (Create Contact, Get Contact, Search Contacts, Update Contact). Looking up runs straight away and changes nothing. The other actions create or change contacts in FuseDesk.
How does Flann connect to FuseDesk?
Open Connectors in Flann, choose FuseDesk and paste your FuseDesk API key into a secure form. You will find the key in your FuseDesk account settings. Once it is connected, Flann can use 27 actions in FuseDesk.
Do I need to open FuseDesk to use it with Flann?
No. Once FuseDesk is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in FuseDesk.
Is FuseDesk included in my Flann plan?
Yes. Every Flann plan includes every app, FuseDesk included.