Integrations / Customer Support
Connect Supportbee to WhatsApp: tickets, labels and users by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Supportbee once, then ask Flann to look things up in it or get work done in it, by text or voice note. Team chat moves fast and the important line gets buried. Flann reads the channels in Supportbee with you, pulls out what needs a decision and drafts your answer. Ask what you missed while you were with a customer, and Flann gives you the decisions, the questions aimed at you and anything that sounds urgent, instead of an endless scroll.
41 actions in Supportbee. 15 only look things up, and 26 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Supportbee
Send any of these on WhatsApp, in your own words. Flann finds the right Supportbee action and fills in the details from the conversation.
“Find tickets in Supportbee.”
“Show me my ticket replies in Supportbee.”
“Show me my ticket comments in Supportbee.”
“Create a ticket in Supportbee.”
“Create a ticket reply in Supportbee.”
“Create a ticket comment in Supportbee.”
What Flann can work with in Supportbee
Supportbee gives Flann 41 actions across 14 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Tickets | archiveassigncreatedeletelook upmark | 11 |
| Labels | addlook updelete | 3 |
| Users | createlook upupdate | 3 |
| Forwarding emails | createlook up | 2 |
| Ticket comments | createlook up | 2 |
| Snippets | createdeletelook upupdate | 4 |
| Ticket replies | createlook up | 3 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Supportbee.
| Compare | Opening SupportbeeLog in, find it, do it | A fixed workflowTriggers built in advance | Supportbee through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about tickets | By hand, screen by screen | Only the look-ups someone built | 15 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 26 changes, made from a message |
| Supportbee records | All of them, one screen at a time | Only the ones you wire up | 14 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Supportbee API key, once |
YesPartlyNo
Step by step: Supportbee jobs you can hand to Flann
Each step below names the Supportbee action Flann actually runs.
Create a ticket from a voice note
- You message Flann on WhatsApp: “Create a ticket in Supportbee with these details.”
- Flann runs
List Ticketsin Supportbee and shows you what it found. - Flann runs
Create SupportBee Ticketin Supportbee. - Flann creates it in Supportbee and confirms in the chat.
Clean up labels you no longer need
- You message Flann on WhatsApp: “Which labels in Supportbee are out of date? Remove the ones I confirm.”
- Flann runs
Fetch SupportBee Labelsin Supportbee and shows you what it found. - Flann runs
Remove Label From Ticketin Supportbee. - Each removal is confirmed in the chat.
Fix a user without opening Supportbee
- You message Flann on WhatsApp: “Change the user in Supportbee: here is what is different.”
- Flann runs
List SupportBee Usersin Supportbee and shows you what it found. - Flann runs
Update SupportBee Userin Supportbee. - Flann makes the change in Supportbee and confirms in the chat.
Repetitive Supportbee work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Replying in the customer's language
Today
A message arrives in a language you do not read well. You paste it into a translator, write a reply, translate that back and hope it sounds right.
With Flann
“Tell the French customer her order ships Monday”
Side by side, Flann gives you the gist of the message from Supportbee in your own language and a drafted reply in hers, in your usual tone.
What you stop doing: Copying messages in and out of a translator is no longer part of support.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through Supportbee.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through Supportbee and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Supportbee
- In Flann, go to Connectors and find Supportbee.
- Paste your Supportbee API key into the secure form Flann opens. You will find the key in your Supportbee account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Supportbee action itself.
Look-ups run as soon as you ask and change nothing in Supportbee. You can disconnect Supportbee from Connectors at any time.
Ways to use Supportbee with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Supportbee for you to confirm.
See what is waiting
Ask what is unanswered. Flann checks Supportbee and lists the conversations that need you.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in Supportbee
The full list of Supportbee actions available to Flann once you connect it.
Looks up 15
- Fetch Forwarding Emails
- Fetch SupportBee Labels
- Get Avg First Response Time Report
- Get Replies Count Report
- Get Ticket
- Get Tickets Count Report
- List Ticket Comments
- List Ticket Replies
- List Tickets
- Search SupportBee Tickets
- Fetch Snippets
- Fetch SupportBee Teams
- List SupportBee Users
- Show SupportBee User or Customer Group
- Show Ticket Reply
Changes 26
- Add Label to Ticket
- Archive SupportBee Ticket
- Assign Ticket to Team
- Create SupportBee Ticket
- Create Ticket Comment
- Create Ticket Reply
- Delete SupportBee Ticket
- Mark SupportBee Ticket as Answered
- Mark SupportBee Ticket as Spam
- Trash SupportBee Ticket
- Unassign User From Ticket
- Create Consequence
- Create Filter
- Create Forwarding Email
- Create Rule
- Create Snippet
- Create SupportBee User
- Delete Snippet
- Mark SupportBee Ticket as Unanswered
- Remove Label From Ticket
- Unarchive SupportBee Ticket
- Unassign Ticket from Team
- Unmark SupportBee Ticket as Spam
- Untrash SupportBee Ticket
- Update Snippet
- Update SupportBee User
More Customer Support apps Flann works with
Common questions
What can Flann do with tickets in Supportbee?
Flann can archive, assign, create, delete and look up tickets in Supportbee, using 11 actions (Archive SupportBee Ticket, Assign Ticket to Team, Create SupportBee Ticket, Delete SupportBee Ticket and more). Looking up runs straight away and changes nothing. The other actions create or change tickets in Supportbee.
What can Flann do with labels in Supportbee?
Flann can add, look up and delete labels in Supportbee, using 3 actions (Add Label to Ticket, Fetch SupportBee Labels, Remove Label From Ticket). Looking up runs straight away and changes nothing. The other actions create or change labels in Supportbee.
How does Flann connect to Supportbee?
Open Connectors in Flann, choose Supportbee and paste your Supportbee API key into a secure form. You will find the key in your Supportbee account settings. Once it is connected, Flann can use 41 actions in Supportbee.
Can I use Supportbee from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Supportbee for you. You do not need to open Supportbee.
Which Flann plan do I need for Supportbee?
Any of them. Every Flann plan includes Supportbee and every other app.