Integrations / Phone & SMS
Connect ClickSend to WhatsApp: contacts, emails and MMS campaigns by chat
Flann is an AI agent your business talks to on WhatsApp. Connect ClickSend once, then ask Flann to look things up in it or get work done in it, by text or voice note. Customers write in whatever language they think in. With ClickSend connected, Flann reads each message, works out what the person needs and drafts an answer in their language, while giving you a summary in your own language of what they actually asked. You check it. Then it goes.
165 actions in ClickSend. 81 only look things up, and 84 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in ClickSend
Send any of these on WhatsApp, in your own words. Flann finds the right ClickSend action and fills in the details from the conversation.
“Show me my contacts in ClickSend.”
“Show me my contact lists in ClickSend.”
“Look up the account information in ClickSend.”
“Upload a file in ClickSend.”
“Send MMS messages from ClickSend.”
“Send SMS messages from ClickSend.”
What Flann can work with in ClickSend
ClickSend gives Flann 165 actions across 53 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | createdeletelook upexportimportcopy | 12 |
| Emails | createlook updeleteupdate | 5 |
| Email templates | createdeletelook upupdate | 5 |
| MMS campaigns | updatecancellook upsend | 4 |
| SMS campaigns | look upcancelupdate | 4 |
| SMS templates | createlook updeleteupdate | 4 |
| Master email templates | look up | 3 |
| Contact lists | look upsearch | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for ClickSend.
| Compare | Opening ClickSendLog in, find it, do it | A fixed workflowTriggers built in advance | ClickSend through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | Only the look-ups someone built | 81 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 84 changes, made from a message |
| ClickSend records | All of them, one screen at a time | Only the ones you wire up | 53 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your ClickSend API key, once |
YesPartlyNo
Step by step: ClickSend jobs you can hand to Flann
Each step below names the ClickSend action Flann actually runs.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in ClickSend with these details.”
- Flann runs
Get Specific Contact Listin ClickSend and shows you what it found. - Flann runs
Create Contact Listin ClickSend. - Flann creates it in ClickSend and confirms in the chat.
Fix an email without opening ClickSend
- You message Flann on WhatsApp: “Change the email in ClickSend: here is what is different.”
- Flann runs
Get Email to SMS Stripped String Rules Listin ClickSend and shows you what it found. - Flann runs
Update Email to SMS Stripped String Rulein ClickSend. - Flann makes the change in ClickSend and confirms in the chat.
Find a MMS campaign and send it
- You message Flann on WhatsApp: “Find the MMS campaign we talked about in ClickSend and send it.”
- Flann runs
Get MMS Campaignsin ClickSend and shows you what it found. - Flann runs
Send MMS Campaignin ClickSend. - It confirms in the chat once it is sent.
Repetitive ClickSend work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll ClickSend, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in ClickSend to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through ClickSend.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through ClickSend and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to ClickSend
- In Flann, go to Connectors and find ClickSend.
- Paste your ClickSend API key into the secure form Flann opens. You will find the key in your ClickSend account settings.
- From then on, message Flann on WhatsApp. It works in ClickSend whenever a request needs it.
Look-ups run as soon as you ask and change nothing in ClickSend. You can disconnect ClickSend from Connectors at any time.
Ways to use ClickSend with Flann
One place to ask from
Instead of opening ClickSend, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in ClickSend for you to confirm.
Close the loop
Tell Flann a problem is solved. It prepares the update in ClickSend so nobody chases it twice.
Everything Flann can do in ClickSend
The full list of ClickSend actions available to Flann once you connect it.
Looks up 81
- Calculate SMS Price
- Get Account Information
- Get All Contact Lists
- Get All Contacts in List
- Get Inbound SMS Messages
- Get Recharge Packages
- Get SMS Delivery Receipts
- Get SMS History
- Search Dedicated Numbers by Country
- Calculate MMS Campaign Price
- Calculate MMS Price
- Calculate Post Letter Price
- Calculate SMS Campaign Price
- Detect Address from PDF or String
- Export Contacts List
- Export MMS History
- Export Post Letters History
- Export SMS History
- Export Voice History
- Forgot Username
- Get Account Usage by Subaccount
- Get All Countries
- Get All Delivery Issues
- Get All Email Delivery Receipt Automations
- Get All Fax Delivery Receipt Automations
- Get All Inbound Fax Automations
- Get All Inbound SMS Automations
- Get All Master Email Template Categories
- Get All Master Email Templates
- Get All Post Return Addresses
and 51 more
Changes 84
- Create and Send SMS Campaign
- Create Contact List
- Import Contacts to List
- Send MMS Campaign
- Send MMS Messages
- Send SMS Messages
- Update SMS Campaign
- Upload File
- Add Fax Delivery Receipt Webhook
- Agree to User Countries Rules
- Buy Dedicated Number
- Cancel All Scheduled SMS
- Cancel All Scheduled Voice Messages
- Cancel MMS Campaign
- Cancel Scheduled SMS
- Cancel SMS Campaign
- Copy Contact to Another List
- Create Allowed Email Address
- Create Contact in List
- Create Delivery Issue
- Create Email Delivery Receipt Automation
- Create Email Template from Master
- Create Email to SMS Stripped String Rule
- Create Email-to-SMS Allowed Address
- Create Fax Delivery Receipt Automation
- Create Inbound Fax Automation
- Create Inbound SMS Automation
- Create Post Return Address
- Create SMS Delivery Receipt Automation
- Create SMS Template
and 54 more
More Phone & SMS apps Flann works with
SlackCommon questions
What can Flann do with contacts in ClickSend?
Flann can create, delete, look up, export and import contacts in ClickSend, using 12 actions (Create Contact List, Create Contact in List, Delete Contact List, Delete Contact from List and more). Looking up runs straight away and changes nothing. The other actions create or change contacts in ClickSend.
What can Flann do with emails in ClickSend?
Flann can create, look up, delete and update emails in ClickSend, using 5 actions (Create Email to SMS Stripped String Rule, Get Email to SMS Stripped String Rules List, Delete Email to SMS Stripped String Rule, Get Email to SMS Stripped String Rule and more). Looking up runs straight away and changes nothing. The other actions create or change emails in ClickSend.
How does Flann connect to ClickSend?
Open Connectors in Flann, choose ClickSend and paste your ClickSend API key into a secure form. You will find the key in your ClickSend account settings. Once it is connected, Flann can use 165 actions in ClickSend.
Can I use ClickSend from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in ClickSend for you. You do not need to open ClickSend.
Which Flann plan do I need for ClickSend?
Any of them. Every Flann plan includes ClickSend and every other app.