Integrations / Customer Support
Connect Crisp to WhatsApp: conversations by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Crisp once, then ask Flann to look things up in it or get work done in it, by text or voice note. Joining Crisp to Flann means fewer places to check. Conversations with customers or with your team still live in Crisp, but you read them, sort them and answer them from WhatsApp, by text or by voice note. Replies are drafted in your tone.
12 actions in Crisp. 7 only look things up, and 5 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Crisp
Send any of these on WhatsApp, in your own words. Flann finds the right Crisp action and fills in the details from the conversation.
“Look up the conversation in Crisp.”
“Show me my conversation messages in Crisp.”
“Show me my inboxes in Crisp.”
“Move the conversation in Crisp.”
“Update the conversation meta in Crisp.”
“Send a conversation message from Crisp.”
What Flann can work with in Crisp
Crisp gives Flann 12 actions across 7 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Conversations | assignlook upmove | 4 |
| Conversation messages | look upsend | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Crisp.
| Compare | In Crisp yourselfYou click through each job | A fixed workflowTriggers built in advance | Flann on CrispYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about conversations | By hand, screen by screen | Only the look-ups someone built | 7 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 5 changes, made from a message |
| Crisp records | All of them, one screen at a time | Only the ones you wire up | 7 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Crisp API key, once |
YesPartlyNo
Step by step: Crisp jobs you can hand to Flann
Each step below names the Crisp action Flann actually runs.
Fix a conversation without opening Crisp
- You message Flann on WhatsApp: “Change the conversation in Crisp: here is what is different.”
- Flann runs
List Conversationsin Crisp and shows you what it found. - Flann runs
Move Conversation to Inboxin Crisp. - Flann makes the change in Crisp and confirms in the chat.
Find a conversation message and send it
- You message Flann on WhatsApp: “Find the conversation message we talked about in Crisp and send it.”
- Flann runs
List Conversation Messagesin Crisp and shows you what it found. - Flann runs
Send Conversation Messagein Crisp. - It confirms in the chat once it is sent.
Get answers about your inboxes
- You message Flann on WhatsApp: “What is the latest on our inboxes in Crisp?”
- Flann runs
List Inboxesin Crisp and shows you what it found. - Nothing in Crisp is changed: these are look-ups, so they run straight away.
Repetitive Crisp work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Sorting the queue by urgency
Today
Opening Crisp each morning means reading every new ticket before you know which one is on fire.
With Flann
“What came in overnight? Urgent ones first”
Reading every new conversation in Crisp, Flann groups them into urgent, routine and can-wait, and gives you a line on each urgent one. Nothing is changed.
What you stop doing: Reading the whole queue to find the one urgent message stops being your morning.
Passing a case to the right person
Today
Handing a conversation to a colleague means assigning it in Crisp and then explaining the whole story again in a separate message.
With Flann
“Give the wholesale enquiry from this morning to Dana with a summary”
Finding the enquiry in Crisp, Flann writes Dana a short summary of what the customer wants and what has been said so far, then prepares the assignment. Dana gets the context without the thread.
What you stop doing: Re-telling a customer's story every time you delegate is over.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Crisp
- Search for Crisp in Flann’s Connectors.
- Paste your Crisp API key into the secure form Flann opens. You will find the key in your Crisp account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Crisp action and fills in the details.
Look-ups run as soon as you ask and change nothing in Crisp. You can disconnect Crisp from Connectors at any time.
Ways to use Crisp with Flann
One place to ask from
Instead of opening Crisp, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Crisp for you to confirm.
Everything Flann can do in Crisp
The full list of Crisp actions available to Flann once you connect it.
Looks up 7
- Get Conversation
- Get People Profile
- List Conversation Messages
- List Conversations
- List Inboxes
- List Operators
- List People Profiles
Changes 5
- Assign Conversation
- Move Conversation to Inbox
- Send Conversation Message
- Update Conversation Meta
- Update Conversation State
More Customer Support apps Flann works with
LINE
TelegramCommon questions
What can Flann do with conversations in Crisp?
Flann can assign, look up and move conversations in Crisp, using 4 actions (Assign Conversation, Get Conversation, List Conversations, Move Conversation to Inbox). Looking up runs straight away and changes nothing. The other actions create or change conversations in Crisp.
What can Flann do with conversation messages in Crisp?
Flann can look up and send conversation messages in Crisp, using 2 actions (List Conversation Messages, Send Conversation Message). Looking up runs straight away and changes nothing. The other actions create or change conversation messages in Crisp.
How does Flann connect to Crisp?
Open Connectors in Flann, choose Crisp and paste your Crisp API key into a secure form. You will find the key in your Crisp account settings. Once it is connected, Flann can use 12 actions in Crisp.
Can I use Crisp from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Crisp for you. You do not need to open Crisp.
Is Crisp included in my Flann plan?
Yes. Every Flann plan includes every app, Crisp included.