Integrations / AI Chatbots
Connect DocsBot AI to WhatsApp: teams by chat
Flann is an AI agent your business talks to on WhatsApp. Connect DocsBot AI once, then ask Flann to look things up in it or get work done in it, by text or voice note. On the WhatsApp Business number you already use, Flann reads incoming messages and drafts replies in your tone. DocsBot AI adds the rest of the picture: past tickets, earlier chats, notes your team left. Put together, they mean each draft starts from the full history with that customer rather than from scratch, which is how replies end up sounding like you and not like a template.
38 actions in DocsBot AI. 18 only look things up, and 20 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in DocsBot AI
Send any of these on WhatsApp, in your own words. Flann finds the right DocsBot AI action and fills in the details from the conversation.
“Show me my bot leads in DocsBot AI.”
“Show me my team members in DocsBot AI.”
“Show me my bot conversations in DocsBot AI.”
“Upload a file in DocsBot AI.”
“Delete the lead in DocsBot AI.”
“Delete the conversation in DocsBot AI.”
What Flann can work with in DocsBot AI
DocsBot AI gives Flann 38 actions across 14 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Teams | look upupdate | 2 |
| Bots | createdeletelook upupdate | 5 |
| Bot sources | createlook up | 2 |
| Questions | deletelook up | 2 |
| Sources | deletelook up | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for DocsBot AI.
| Compare | DocsBot AI on its ownEvery step is yours | A fixed workflowTriggers built in advance | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about teams | By hand, screen by screen | Only the look-ups someone built | 18 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 20 changes, made from a message |
| DocsBot AI records | All of them, one screen at a time | Only the ones you wire up | 14 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your DocsBot AI API key, once |
YesPartlyNo
Step by step: DocsBot AI jobs you can hand to Flann
Each step below names the DocsBot AI action Flann actually runs.
Create a bot from a voice note
- You message Flann on WhatsApp: “Create a bot in DocsBot AI with these details.”
- Flann runs
List Team Botsin DocsBot AI and shows you what it found. - Flann runs
Create Botin DocsBot AI. - Flann creates it in DocsBot AI and confirms in the chat.
Fix a team without opening DocsBot AI
- You message Flann on WhatsApp: “Change the team in DocsBot AI: here is what is different.”
- Flann runs
List Teamsin DocsBot AI and shows you what it found. - Flann runs
Update Teamin DocsBot AI. - Flann makes the change in DocsBot AI and confirms in the chat.
Get answers about your members
- You message Flann on WhatsApp: “What is the latest on our members in DocsBot AI?”
- Flann runs
List Team Membersin DocsBot AI and shows you what it found. - Nothing in DocsBot AI is changed: these are look-ups, so they run straight away.
Repetitive DocsBot AI work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Sorting the queue by urgency
Today
Opening DocsBot AI each morning means reading every new ticket before you know which one is on fire.
With Flann
“What came in overnight? Urgent ones first”
Reading every new conversation in DocsBot AI, Flann groups them into urgent, routine and can-wait, and gives you a line on each urgent one. Nothing is changed.
What you stop doing: Reading the whole queue to find the one urgent message stops being your morning.
Fixing what the chatbot could not answer
Today
Your chatbot in DocsBot AI quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in DocsBot AI, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to DocsBot AI
- In Flann, go to Connectors and find DocsBot AI.
- Paste your DocsBot AI API key into the secure form Flann opens. You will find the key in your DocsBot AI account settings.
- From then on, message Flann on WhatsApp. It works in DocsBot AI whenever a request needs it.
Look-ups run as soon as you ask and change nothing in DocsBot AI. You can disconnect DocsBot AI from Connectors at any time.
Ways to use DocsBot AI with Flann
One place to ask from
Instead of opening DocsBot AI, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
Close the loop
Tell Flann a problem is solved. It prepares the update in DocsBot AI so nobody chases it twice.
Everything Flann can do in DocsBot AI
The full list of DocsBot AI actions available to Flann once you connect it.
Looks up 18
- Get Bot Details
- Get Source Details
- Get Team Details
- Get Upload URL
- List Bot Conversations
- List Bot Leads
- List Bot Sources
- List Questions
- List Research Jobs
- List Team Bots
- List Team Members
- List Teams
- Semantic Search Bot Content
- Generate Conversation Ticket
- Get Bot Monthly Reports
- Get Bot Statistics
- Get Webhook Details
- List Bot Webhooks
Changes 20
- Create Bot
- Create Bot Source
- Create Webhook
- Delete Bot
- Delete Conversation
- Delete Lead
- Delete Question
- Delete Source
- Delete Webhook
- Refresh Source
- Update Bot
- Update Team
- Upload File to Cloud Storage
- Capture Conversation Lead
- Rate Answer
- Test Escalated Webhook
- Test Lead Webhook
- Test Research Webhook
- Trigger Rated Webhook Test
- Update Webhook
More AI Chatbots apps Flann works with
Common questions
What can Flann do with teams in DocsBot AI?
Flann can look up and update teams in DocsBot AI, using 2 actions (List Teams, Update Team). Looking up runs straight away and changes nothing. The other actions create or change teams in DocsBot AI.
What can Flann do with bots in DocsBot AI?
Flann can create, delete, look up and update bots in DocsBot AI, using 5 actions (Create Bot, Delete Bot, Get Bot Details, List Team Bots and more). Looking up runs straight away and changes nothing. The other actions create or change bots in DocsBot AI.
How does Flann connect to DocsBot AI?
Open Connectors in Flann, choose DocsBot AI and paste your DocsBot AI API key into a secure form. You will find the key in your DocsBot AI account settings. Once it is connected, Flann can use 38 actions in DocsBot AI.
Can I use DocsBot AI from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in DocsBot AI for you. You do not need to open DocsBot AI.
Which Flann plan do I need for DocsBot AI?
Any of them. Every Flann plan includes DocsBot AI and every other app.