Integrations / Communication
Connect LINE to WhatsApp with an AI agent
Flann turns LINE into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in LINE for you. Support queues rarely struggle because of hard questions. They struggle because of volume: the same delivery query, the same opening times, the same password reset, arriving on every channel at once. Flann reads LINE, recognises what you have answered before and drafts the reply, so your real thought goes on the messages that need it.
15 actions in LINE. 6 only look things up, and 9 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in LINE
You do not need the exact wording. These are the kinds of messages Flann turns into LINE actions.
“Get the message content preview from LINE.”
“Look up the message delivery count in LINE.”
“Look up the rich menu in LINE.”
“Send a push message from LINE.”
“Reply to the to message in LINE.”
“Upload a rich menu image in LINE.”
What Flann can work with in LINE
LINE gives Flann 15 actions across 9 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Rich menus | createdeletelook up | 5 |
Here is what changes when LINE goes through Flann instead of its own screens.
| Compare | LINE on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up | By hand, screen by screen | 6 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 9 changes, made from a message |
| LINE records | All of them, one screen at a time | 9 kinds, from one chat |
| Set-up | Nothing new to set up | Your LINE API key, once |
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Step by step: LINE jobs you can hand to Flann
How a request turns into real LINE actions, one step at a time.
Create a rich menu from a voice note
- You message Flann on WhatsApp: “Create a rich menu in LINE with these details.”
- Flann runs
List Rich Menusin LINE and shows you what it found. - Flann runs
Create Rich Menuin LINE. - Flann creates it in LINE and confirms in the chat.
Get answers about your chat members
- You message Flann on WhatsApp: “What is the latest on our chat members in LINE?”
- Flann runs
List Chat Member IDsin LINE and shows you what it found. - Nothing in LINE is changed: these are look-ups, so they run straight away.
Check your followers from WhatsApp
- You message Flann on WhatsApp: “Show me where our followers in LINE stand.”
- Flann runs
List Follower IDsin LINE and shows you what it found. - Nothing in LINE is changed: these are look-ups, so they run straight away.
Where Flann saves you time in LINE
Small jobs, repeated often, are where the time goes. Here is how they change once LINE is connected.
Sorting the queue by urgency
Today
Opening LINE each morning means reading every new ticket before you know which one is on fire.
With Flann
“What came in overnight? Urgent ones first”
Reading every new conversation in LINE, Flann groups them into urgent, routine and can-wait, and gives you a line on each urgent one. Nothing is changed.
What you stop doing: Reading the whole queue to find the one urgent message stops being your morning.
Catching up on team chat
Today
Step away for a morning and the team channel in LINE has moved on. Scrolling back to find what concerns you takes far longer than it should.
With Flann
“Anything in the team chat I need to answer?”
Scanning the channels in LINE since you last looked, Flann pulls out the questions aimed at you, the decisions waiting on you and anything marked urgent. You get the short version.
What you stop doing: Scrolling back through a busy channel to find your name stops being necessary.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to LINE
- Search for LINE in Flann’s Connectors.
- Paste your LINE API key into the secure form Flann opens. You will find the key in your LINE account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the LINE action and fills in the details.
Of the 15 LINE actions, 6 only read. The other 9 create, update, send or delete. Disconnect LINE in Connectors whenever you like.
Ways to use LINE with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in LINE for you to confirm.
Close the loop
Tell Flann a problem is solved. It prepares the update in LINE so nobody chases it twice.
One place to ask from
Instead of opening LINE, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Everything Flann can do in LINE
Every LINE action Flann can run, split into what it reads and what it changes.
Looks up 6
- Download Message Content Preview
- Get Message Delivery Count
- Get Rich Menu
- List Chat Member IDs
- List Follower IDs
- List Rich Menus
Changes 9
- Create Rich Menu
- Create Rich Menu with Image
- Delete Rich Menu
- Link or Unlink User Rich Menu
- Mark Messages as Read
- Reply to Message
- Send Push Message
- Set or Clear Default Rich Menu
- Upload Rich Menu Image
More Communication apps Flann works with
Common questions
What can Flann do with rich menus in LINE?
Flann can create, delete and look up rich menus in LINE, using 5 actions (Create Rich Menu, Create Rich Menu with Image, Delete Rich Menu, Get Rich Menu and more). Looking up runs straight away and changes nothing. The other actions create or change rich menus in LINE.
How does Flann connect to LINE?
Open Connectors in Flann, choose LINE and paste your LINE API key into a secure form. You will find the key in your LINE account settings. Once it is connected, Flann can use 15 actions in LINE.
Do I need to open LINE to use it with Flann?
No. Once LINE is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in LINE.
Is LINE included in my Flann plan?
Yes. Every Flann plan includes every app, LINE included.