Integrations / Customer Support
Connect Productlane to WhatsApp: contacts, companies and projects by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Productlane once, then ask Flann to look things up in it or get work done in it, by text or voice note. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting Productlane lets Flann watch that stream with you.
39 actions in Productlane. 25 only look things up, and 14 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Productlane
Send any of these on WhatsApp, in your own words. Flann finds the right Productlane action and fills in the details from the conversation.
“Show me my linear customer options in Productlane.”
“Show me my issues in Productlane.”
“Look up the contact in Productlane.”
“Create a contact in Productlane.”
“Create a thread in Productlane.”
“Create a company in Productlane.”
What Flann can work with in Productlane
Productlane gives Flann 39 actions across 14 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Companies | createdeletelook upupdate | 5 |
| Contacts | createdeletelook upupdate | 5 |
| Issues | look up | 2 |
| Projects | look up | 2 |
| Insights | createlook upupdate | 4 |
| Changelogs | look up | 2 |
| Help center articles | look up | 2 |
| Upvotes | createdelete | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Productlane.
| Compare | Opening ProductlaneLog in, find it, do it | A fixed workflowTriggers built in advance | Productlane through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | Only the look-ups someone built | 25 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 14 changes, made from a message |
| Productlane records | All of them, one screen at a time | Only the ones you wire up | 14 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Productlane API key, once |
YesPartlyNo
Step by step: Productlane jobs you can hand to Flann
Each step below names the Productlane action Flann actually runs.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Productlane with these details.”
- Flann runs
List contactsin Productlane and shows you what it found. - Flann runs
Create Contactin Productlane. - Flann creates it in Productlane and confirms in the chat.
Fix a company without opening Productlane
- You message Flann on WhatsApp: “Change the company in Productlane: here is what is different.”
- Flann runs
List Companiesin Productlane and shows you what it found. - Flann runs
Update Companyin Productlane. - Flann makes the change in Productlane and confirms in the chat.
Get answers about your projects
- You message Flann on WhatsApp: “What is the latest on our projects in Productlane?”
- Flann runs
List ProjectsandGet Projectin Productlane and shows you what it found. - Nothing in Productlane is changed: these are look-ups, so they run straight away.
Repetitive Productlane work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll Productlane, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in Productlane to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Replying in the customer's language
Today
A message arrives in a language you do not read well. You paste it into a translator, write a reply, translate that back and hope it sounds right.
With Flann
“Tell the French customer her order ships Monday”
Side by side, Flann gives you the gist of the message from Productlane in your own language and a drafted reply in hers, in your usual tone.
What you stop doing: Copying messages in and out of a translator is no longer part of support.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Productlane
- In Flann, go to Connectors and find Productlane.
- Paste your Productlane API key into the secure form Flann opens. You will find the key in your Productlane account settings.
- From then on, message Flann on WhatsApp. It works in Productlane whenever a request needs it.
Look-ups run as soon as you ask and change nothing in Productlane. You can disconnect Productlane from Connectors at any time.
Ways to use Productlane with Flann
Close the loop
Tell Flann a problem is solved. It prepares the update in Productlane so nobody chases it twice.
See what is waiting
Ask what is unanswered. Flann checks Productlane and lists the conversations that need you.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in Productlane
The full list of Productlane actions available to Flann once you connect it.
Looks up 25
- Close Productlane Widget
- Disable Productlane Widget
- Enable Productlane Widget
- Get Insight
- Get Linear Customer Options
- List Changelogs
- List Help Center Articles
- List Insights
- Open Productlane Docs Article in Widget
- Open Productlane Widget
- Register Widget Event Listener
- Toggle Productlane Widget
- Widget off event
- Get Changelog
- Get Company by ID
- Get Contact
- Get Help Center Article
- Get Issue by ID
- Get Project
- Get Workspace
- List Companies
- List contacts
- List Productlane Issues
- List Projects
- List Workspace Members
Changes 14
- Create Company
- Create Contact
- Create Feedback
- Create Thread
- Delete Company
- Delete Contact
- Invite User to Workspace
- Update Insight
- Create Changelog Entry
- Create Insight
- Create Upvote
- Delete Upvote
- Update Company
- Update Contact
More Customer Support apps Flann works with
Microsoft TeamsCommon questions
What can Flann do with companies in Productlane?
Flann can create, delete, look up and update companies in Productlane, using 5 actions (Create Company, Delete Company, Get Company by ID, List Companies and more). Looking up runs straight away and changes nothing. The other actions create or change companies in Productlane.
What can Flann do with contacts in Productlane?
Flann can create, delete, look up and update contacts in Productlane, using 5 actions (Create Contact, Delete Contact, Get Contact, List contacts and more). Looking up runs straight away and changes nothing. The other actions create or change contacts in Productlane.
How does Flann connect to Productlane?
Open Connectors in Flann, choose Productlane and paste your Productlane API key into a secure form. You will find the key in your Productlane account settings. Once it is connected, Flann can use 39 actions in Productlane.
Can I use Productlane from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Productlane for you. You do not need to open Productlane.
Which Flann plan do I need for Productlane?
Any of them. Every Flann plan includes Productlane and every other app.