Integrations / Team Chat
Telegram on WhatsApp: manage messages with an AI agent
Flann turns Telegram into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Telegram for you. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting Telegram lets Flann watch that stream with you.
18 actions in Telegram. 7 only look things up, and 11 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Telegram
You do not need the exact wording. These are the kinds of messages Flann turns into Telegram actions.
“Look up the chat member in Telegram.”
“Look up the chat history in Telegram.”
“Show me my chat administrators in Telegram.”
“Send a message from Telegram.”
“Send a photo from Telegram.”
“Send a document from Telegram.”
What Flann can work with in Telegram
Telegram gives Flann 18 actions across 14 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Messages | deleteupdateforwardsend | 4 |
Here is what changes when Telegram goes through Flann instead of its own screens.
| Compare | In Telegram yourselfYou click through each job | Flann on TelegramYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about messages | Filters and searches you run yourself | 7 look-ups, answered straight away |
| Making changes | Typed in by hand | 11 changes, made from a message |
| Telegram records | All of them, one screen at a time | 14 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Telegram API key, once |
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Step by step: Telegram jobs you can hand to Flann
How a request turns into real Telegram actions, one step at a time.
Get answers about your chats
- You message Flann on WhatsApp: “What is the latest on our chats in Telegram?”
- Flann runs
Get Chat Infoin Telegram and shows you what it found. - Nothing in Telegram is changed: these are look-ups, so they run straight away.
Check your chat members from WhatsApp
- You message Flann on WhatsApp: “Show me where our chat members in Telegram stand.”
- Flann runs
Get Chat Memberin Telegram and shows you what it found. - Nothing in Telegram is changed: these are look-ups, so they run straight away.
Get answers about your bots
- You message Flann on WhatsApp: “What is the latest on our bots in Telegram?”
- Flann runs
Get Bot Infoin Telegram and shows you what it found. - Nothing in Telegram is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Telegram
Small jobs, repeated often, are where the time goes. Here is how they change once Telegram is connected.
Replying in the customer's language
Today
A message arrives in a language you do not read well. You paste it into a translator, write a reply, translate that back and hope it sounds right.
With Flann
“Tell the French customer her order ships Monday”
Side by side, Flann gives you the gist of the message from Telegram in your own language and a drafted reply in hers, in your usual tone.
What you stop doing: Copying messages in and out of a translator is no longer part of support.
Fixing what the chatbot could not answer
Today
Your chatbot in Telegram quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in Telegram, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Telegram
- Open Connectors in Flann and choose Telegram.
- Paste your Telegram API key into the secure form Flann opens. You will find the key in your Telegram account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Telegram action and fills in the details.
Of the 18 Telegram actions, 7 only read. The other 11 create, update, send or delete. Disconnect Telegram in Connectors whenever you like.
Ways to use Telegram with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Telegram for you to confirm.
Close the loop
Tell Flann a problem is solved. It prepares the update in Telegram so nobody chases it twice.
See what is waiting
Ask what is unanswered. Flann checks Telegram and lists the conversations that need you.
Everything Flann can do in Telegram
Every Telegram action Flann can run, split into what it reads and what it changes.
Looks up 7
- Get Chat Member
- Get Bot Info
- Get Chat Administrators
- Get Chat History
- Get Chat Info
- Get Chat Members Count
- Get Updates
Changes 11
- Send Message
- Answer Callback Query
- Delete Message
- Edit Message
- Export Chat Invite Link
- Forward Message
- Send Document
- Send Location
- Send Photo
- Send Poll
- Set Bot Commands
More Team Chat apps Flann works with
Common questions
What can Flann do with messages in Telegram?
Flann can delete, update, forward and send messages in Telegram, using 4 actions (Delete Message, Edit Message, Forward Message, Send Message). Each one changes something in Telegram.
How does Flann connect to Telegram?
Open Connectors in Flann, choose Telegram and paste your Telegram API key into a secure form. You will find the key in your Telegram account settings. Once it is connected, Flann can use 18 actions in Telegram.
Do I need to open Telegram to use it with Flann?
No. Once Telegram is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Telegram.
Does connecting Telegram cost extra?
No. Telegram is included in every Flann plan, along with every other app Flann connects to.