Integrations / Team Chat
Chatwork on WhatsApp: manage messages, tasks and rooms with an AI agent
Flann turns Chatwork into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Chatwork for you. Customers write in whatever language they think in. With Chatwork connected, Flann reads each message, works out what the person needs and drafts an answer in their language, while giving you a summary in your own language of what they actually asked. You check it. Then it goes.
30 actions in Chatwork. 15 only look things up, and 15 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Chatwork
You do not need the exact wording. These are the kinds of messages Flann turns into Chatwork actions.
“Show me my tasks in Chatwork.”
“Show me my contacts in Chatwork.”
“Look up the file information in Chatwork.”
“Upload a file in Chatwork.”
“Post a message in Chatwork.”
“Update the task status in Chatwork.”
What Flann can work with in Chatwork
Chatwork gives Flann 30 actions across 11 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Messages | deletelook upmarkpostupdate | 6 |
| Rooms | createlook upupdate | 4 |
| Room invitation links | createlook upupdate | 3 |
| Tasks | createlook up | 3 |
| Files | look upupload | 2 |
| Room members | look upupdate | 2 |
Here is what changes when Chatwork goes through Flann instead of its own screens.
| Compare | Chatwork on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about messages | Filters and searches you run yourself | 15 look-ups, answered straight away |
| Making changes | Typed in by hand | 15 changes, made from a message |
| Chatwork records | All of them, one screen at a time | 11 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Chatwork API key, once |
YesPartlyNo
Step by step: Chatwork jobs you can hand to Flann
How a request turns into real Chatwork actions, one step at a time.
Create a message from a voice note
- You message Flann on WhatsApp: “Create a message in Chatwork with these details.”
- Flann runs
Get Messagein Chatwork and shows you what it found. - Flann runs
Post Messagein Chatwork. - Flann creates it in Chatwork and confirms in the chat.
Get answers about your tasks
- You message Flann on WhatsApp: “What is the latest on our tasks in Chatwork?”
- Flann runs
Get My Chatwork TasksandGet Taskin Chatwork and shows you what it found. - Nothing in Chatwork is changed: these are look-ups, so they run straight away.
Fix a room without opening Chatwork
- You message Flann on WhatsApp: “Change the room in Chatwork: here is what is different.”
- Flann runs
Get Chatwork Roomin Chatwork and shows you what it found. - Flann runs
Update Chatwork Roomin Chatwork. - Flann makes the change in Chatwork and confirms in the chat.
Where Flann saves you time in Chatwork
Small jobs, repeated often, are where the time goes. Here is how they change once Chatwork is connected.
Passing a case to the right person
Today
Handing a conversation to a colleague means assigning it in Chatwork and then explaining the whole story again in a separate message.
With Flann
“Give the wholesale enquiry from this morning to Dana with a summary”
Finding the enquiry in Chatwork, Flann writes Dana a short summary of what the customer wants and what has been said so far, then prepares the assignment. Dana gets the context without the thread.
What you stop doing: Re-telling a customer's story every time you delegate is over.
Warning customers about a delay
Today
When a delivery slips or you have to close early, you need to find everyone affected and tell each of them individually through Chatwork.
With Flann
“The van is late today. Let affected customers know and apologise”
Working out who is affected from today's orders and bookings, Flann drafts a short apology for each through Chatwork and shows you the recipient list first. Nobody outside that group is contacted.
What you stop doing: Finding everyone affected, and telling them individually, is no longer on you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Chatwork
- Search for Chatwork in Flann’s Connectors.
- Paste your Chatwork API key into the secure form Flann opens. You will find the key in your Chatwork account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Chatwork action itself.
Of the 30 Chatwork actions, 15 only read. The other 15 create, update, send or delete. Disconnect Chatwork in Connectors whenever you like.
Ways to use Chatwork with Flann
One place to ask from
Instead of opening Chatwork, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Chatwork for you to confirm.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in Chatwork
Every Chatwork action Flann can run, split into what it reads and what it changes.
Looks up 15
- Get Chatwork Contacts
- Get Chatwork File Information
- Get Chatwork Room
- Get Chatwork Rooms
- Get Incoming Contact Requests
- Get My Chatwork Profile
- Get My Chatwork Status
- Get My Chatwork Tasks
- Get Room Messages V2
- Get Message
- Get Room Files
- Get Room Invitation Link
- Get Room Members
- Get Room Tasks
- Get Task
Changes 15
- Create Chatwork Room
- Delete Message
- Delete or Leave Chatwork Room
- Mark Messages as Read
- Post Message
- Update Message
- Update Task Status
- Upload File to Chatwork Room
- Create Room Invitation Link
- Create Task in Chatwork Room
- Delete Room Link
- Mark Messages as Unread
- Update Chatwork Room
- Update Room Invitation Link
- Update Room Members
More Team Chat apps Flann works with
Zulip
LINECommon questions
What can Flann do with messages in Chatwork?
Flann can delete, look up, mark, post and update messages in Chatwork, using 6 actions (Delete Message, Get Message, Mark Messages as Read, Mark Messages as Unread and more). Looking up runs straight away and changes nothing. The other actions create or change messages in Chatwork.
What can Flann do with rooms in Chatwork?
Flann can create, look up and update rooms in Chatwork, using 4 actions (Create Chatwork Room, Get Chatwork Room, Get Chatwork Rooms, Update Chatwork Room). Looking up runs straight away and changes nothing. The other actions create or change rooms in Chatwork.
How does Flann connect to Chatwork?
Open Connectors in Flann, choose Chatwork and paste your Chatwork API key into a secure form. You will find the key in your Chatwork account settings. Once it is connected, Flann can use 30 actions in Chatwork.
Do I need to open Chatwork to use it with Flann?
No. Once Chatwork is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Chatwork.
Is Chatwork included in my Flann plan?
Yes. Every Flann plan includes every app, Chatwork included.