Integrations / Channels
A WhatsApp AI agent for your business
WhatsApp is where Flann lives. You talk to Flann there, and Flann answers your customers there, from the WhatsApp Business number you already use.
Why connect WhatsApp to Flann
Most of your customers already message you on WhatsApp. Flann sits on that same number: it reads what comes in, drafts the reply, and keeps the conversations moving while you work. You talk to Flann in the same app, by text or voice note, to ask for reports, chase quiet customers or get something done in one of your apps.
Side by side, the WhatsApp Business app on its own and with Flann:
| Compare | WhatsApp Business app aloneGreeting, away message, quick replies | WhatsApp with FlannDrafted for you, sent when you say |
|---|---|---|
| Replies | The same text for everybody | Drafted for each message, in your tone |
| Looking things up first | Cannot check anything for you | Checks your connected apps before it drafts |
| Language | Whatever you type | The language the customer wrote in |
| Where you handle it | The app you already have | Approve from WhatsApp |
| Your control | You send everything yourself | Suggest asks first; Auto replies on its own |
YesPartlyNo
What you can ask Flann
“Who wrote to us today and has not had a reply?”
“Draft a reply to Sara about her booking.”
“Bring back the customers who have not visited in two months.”
Step by step: WhatsApp with Flann
Reply to a customer in your tone
- A customer messages your WhatsApp Business number.
- Flann drafts a reply in your tone, using what it knows about your business.
- You get the draft as an approval card in WhatsApp or in the Flann app.
- You approve, edit or reject it. Approved replies go out from your own number.
Bring back customers who have gone quiet
- You ask Flann: “Who has not been back in two months?”
- Flann checks your customer history and lists who has gone quiet.
- It drafts a short, personal message for each one.
- You approve the batch. Flann sends it paced, skipping anyone who opted out, to keep your number safe.
Get the week in one message
- You ask: “How are we doing?”
- Flann pulls your reach, returning customers and sales from the apps you connected.
- It answers with a report card in the chat, with the next thing worth doing.
- Tap the button on the card and Flann starts on it.
How Flann connects to WhatsApp
- Open Settings in Flann and choose WhatsApp.
- Scan the QR code with the phone that runs your WhatsApp Business number. There is no new number and nothing changes for your customers.
- Message Flann on WhatsApp, or let it start drafting replies to your customers.
Suggest mode Default
Flann drafts each reply and sends it to you on WhatsApp as an approval card. Nothing goes out until you approve it.
Auto mode
Flann replies on WhatsApp by itself, in your tone, and hands the conversation to you when it needs you. It unlocks once you have approved enough of Flann’s work, and you can switch back at any time.
Ways to use WhatsApp with Flann
Never leave a customer waiting
Flann reads every incoming message and drafts the reply in your tone. You approve it, edit it or reject it.
Run the business by voice note
Ask for a report, a reminder or a change in one of your apps, and Flann does it from the same chat.
Bring regulars back
Flann spots customers who have gone quiet and drafts a message to each, paced to keep your number safe.
Other channels Flann runs
Instagram
Facebook
TikTok
Google Business Profile
OdooCommon questions
Do I need a new WhatsApp number for Flann?
No. You link your existing WhatsApp Business number with a QR scan. Your customers will not notice anything change.
Will Flann message my customers without asking me?
Not by default. Messages wait for your approval, opt-outs are always skipped, and new contacts are paced to keep your number safe. Switch Flann to Auto mode when you are ready and it handles them on its own.
Which languages does Flann use on WhatsApp?
Flann replies to each customer in the language they wrote in, including Arabic dialects, English and Polish, and you can talk to it in Arabic, English or Polish.
Can I talk to Flann with voice notes?
Yes. Send a voice note on WhatsApp and Flann works from it the same way it works from a typed message.
What happens to my existing chats?
Nothing changes for your customers. They keep messaging the same number, and Flann works alongside your existing conversations.
Is WhatsApp included in my Flann plan?
Yes. Every Flann plan includes every channel, WhatsApp included.