Integrations / Channels
Answer Facebook Page messages and comments from WhatsApp
Messages and comments on your Facebook Page come into Flann as they arrive. Flann drafts the replies, and you approve them from WhatsApp.
Why connect Facebook to Flann
Your Facebook Page collects messages and comments around the clock. Flann brings them into one place, drafts the replies, and can prepare your Page posts, all approved by you from WhatsApp.
Side by side, Facebook on its own and through Flann:
| Compare | The Facebook appAnother inbox to keep up with | Facebook with FlannDrafted for you, sent when you say |
|---|---|---|
| Replies | Every reply typed by hand | Drafted for each message, in your tone |
| Looking things up first | Cannot check anything for you | Checks your connected apps before it drafts |
| Language | Whatever you type | The language the customer wrote in |
| Where you handle it | One more place to check each day | Approve from WhatsApp |
| Your control | You send everything yourself | Suggest asks first; Auto replies on its own |
YesPartlyNo
What you can ask Flann
“What came in on Facebook today?”
“Reply to the review question on our Page.”
“Post the weekend hours on Facebook.”
Step by step: Facebook with Flann
Clear the Page inbox from your phone
- You ask Flann: “What is waiting on Facebook?”
- Flann lists the unanswered messages on your Page.
- It drafts a reply to each.
- You approve them, and they go out from your Page.
Keep the comments friendly
- A comment on your Page asks a question or complains.
- Flann drafts a calm, useful reply.
- You get it as an approval card on WhatsApp.
- Approve it and the reply is posted under the comment.
Post your opening hours for the holiday
- You tell Flann what changed.
- Flann prepares the post.
- You see exactly what will be published.
- Once you approve, Flann posts it to your Page.
How Flann connects to Facebook
- Open Connectors in Flann and choose Facebook.
- Sign in and pick the Facebook Page for your business.
- New messages and comments reach Flann as they happen, with a reply drafted for each.
Suggest mode Default
Flann drafts each reply and sends it to you on WhatsApp as an approval card. Nothing goes out until you approve it.
Auto mode
Flann replies on Facebook by itself, in your tone, and hands the conversation to you when it needs you. It unlocks once you have approved enough of Flann’s work, and you can switch back at any time.
Ways to use Facebook with Flann
One inbox for your Page
Ask Flann what is waiting instead of opening Facebook. It drafts a reply to each message.
Keep comments friendly
Flann drafts calm, useful replies to comments, ready to approve.
Post from WhatsApp
Describe the post. Flann prepares it and shows it to you before it goes up.
Other channels Flann runs
Instagram
TikTok
Google Business Profile
OdooCommon questions
Does Flann reply on Facebook automatically?
Not by default. Flann drafts each reply and waits for your approval. Switch Flann to Auto mode and it replies on its own; switch back to Suggest at any time.
Which languages can Flann reply in on Facebook?
Flann replies to each customer in the language they wrote in, including Arabic dialects, English and Polish, and you can talk to it in Arabic, English or Polish.
Will my customers know replies come from Flann?
Replies are sent from your own account, in your tone, and only after you approve them. In Auto mode Flann replies on its own instead; you can switch back to Suggest at any time.
Is Facebook included in my Flann plan?
Yes. Every Flann plan includes every channel, Facebook included.