Integrations / Channels
Reply to every Google review from WhatsApp
New Google reviews reach Flann the moment they are posted. Flann drafts a reply to each, and you approve it from WhatsApp.
Why connect Google Business Profile to Flann
Your Google reviews are the first thing many new customers read. Flann sees each new review as it is posted, drafts a reply that fits, and lets you approve it from WhatsApp, so no review goes unanswered.
Side by side, Google Business Profile on its own and through Flann:
| Compare | The Google Business Profile appAnother inbox to keep up with | Google Business Profile with FlannDrafted for you, sent when you say |
|---|---|---|
| Replies | Every reply typed by hand | Drafted for each message, in your tone |
| Looking things up first | Cannot check anything for you | Checks your connected apps before it drafts |
| Language | Whatever you type | The language the customer wrote in |
| Where you handle it | One more place to check each day | Approve from WhatsApp |
| Your control | You send everything yourself | Suggest asks first; Auto replies on its own |
YesPartlyNo
What you can ask Flann
“Reply to yesterday’s 2-star review.”
“Any new Google reviews this week?”
“What are people praising in our reviews?”
Step by step: Google Business Profile with Flann
Reply to a 2-star review
- A customer leaves a 2-star review about waiting too long.
- Flann drafts a reply that apologises and says what you changed.
- You see the draft on WhatsApp before anything is posted.
- Approve it and the reply appears under the review on Google.
Hear what customers keep saying
- You ask Flann: “What do people mention in our reviews?”
- Flann reads your recent reviews.
- It answers with the patterns in a few lines: what people praise, what they complain about.
- Nothing is posted: this is a look-up.
How Flann connects to Google Business Profile
- Open Connectors in Flann and choose Google Business Profile.
- Sign in with the Google account that manages your business listing.
- New reviews reach Flann as they arrive, with a reply drafted for each.
Suggest mode Default
Flann drafts each review reply and sends it to you on WhatsApp as an approval card. Nothing goes out until you approve it.
Auto mode
Flann posts review replies by itself, in your tone. It unlocks once you have approved enough of Flann’s work, and you can switch back at any time.
Ways to use Google Business Profile with Flann
Reply to every review
Flann drafts a reply to each review in your tone, ready to approve.
Handle the bad ones well
A low rating gets a calm, specific reply that you see before it is posted.
Hear what customers say
Ask for a summary of recent reviews and get the patterns in a few lines.
Other channels Flann runs
Instagram
Facebook
TikTok
OdooCommon questions
Does Flann post review replies automatically?
Not by default. Flann drafts each reply and waits for your approval. Switch Flann to Auto mode and it replies on its own; switch back to Suggest at any time.
Which languages can Flann reply to reviews in?
Flann replies in the language the review was written in, including Arabic dialects, English and Polish.
Is Google Business Profile included in my Flann plan?
Yes. Every Flann plan includes every channel, Google Business Profile included.