Integrations / Channels
Odoo sales and customers, on WhatsApp
Flann has its own Odoo connection for sales and customer data. Ask for reports and look-ups from WhatsApp, and approve any change before it is made.
Why connect Odoo to Flann
If your sales and customers live in Odoo, Flann can answer questions about them from WhatsApp and prepare changes for you to approve. It has its own Odoo connection, set up with your Odoo address and an API key.
Side by side, Odoo on its own and through Flann:
| Compare | Odoo on its ownReports and records behind a login | Odoo with FlannAsk, check, approve |
|---|---|---|
| Asking about sales or customers | Log in and run the report | Ask on WhatsApp, answered straight away |
| Changing a record | Typed in by hand | Prepared as an approval card |
| Away from a desk | Needs a laptop for most jobs | Text or voice note from your phone |
| Set-up | Nothing new | Your Odoo address and an API key |
| Your control | Every Odoo screen and setting | Odoo changes only after you approve |
YesPartlyNo
What you can ask Flann
“How much did we sell this week?”
“Show me the customers who have not ordered in a month.”
“Update the phone number for this customer in Odoo.”
Step by step: Odoo with Flann
Check this week’s sales
- You ask Flann: “How much did we sell this week?”
- Flann runs the report in Odoo.
- It answers in the chat in plain words.
- Nothing in Odoo changes: reports and look-ups run straight away.
Fix a customer’s details
- You tell Flann: “Update the phone number for this customer.”
- Flann finds the customer in Odoo.
- It prepares the change and shows it to you as an approval card.
- Odoo is only updated once you approve.
How Flann connects to Odoo
- Open Settings in Flann and choose Odoo.
- Enter your Odoo address, database name, login email and an API key from your Odoo user settings.
- Ask Flann for reports and records from WhatsApp.
Suggest mode Default
Every change in Odoo arrives on WhatsApp as an approval card. You approve, edit or reject it, and nothing happens until you do.
Auto mode
Flann makes the change in Odoo by itself and logs every action. It unlocks once you have approved enough of Flann’s work, and you can switch back to Suggest at any time.
Ways to use Odoo with Flann
Reports on demand
Ask for sales or customer figures and get them in plain words, straight from Odoo.
Know your customers
Ask about a customer’s orders before you call them back.
Change records safely
Tell Flann what to change. It prepares the change in Odoo and waits for your approval.
Other channels Flann runs
Instagram
Facebook
TikTok
Google Business ProfileCommon questions
Will Flann change anything in Odoo without asking me?
No. Reports and look-ups run at once. Any change is prepared as an approval card and only made when you approve it.
What do I need to connect Odoo?
Your Odoo address, the database name, your login email and an API key from your Odoo user settings.
Is Odoo included in my Flann plan?
Yes. Every Flann plan includes every channel, Odoo included.