Integrations / Phone & SMS
Telnyx on WhatsApp: manage notification channels with an AI agent
Flann turns Telnyx into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Telnyx for you. Joining Telnyx to Flann means fewer places to check. Conversations with customers or with your team still live in Telnyx, but you read them, sort them and answer them from WhatsApp, by text or by voice note. Replies are drafted in your tone.
30 actions in Telnyx. 21 only look things up, and 9 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Telnyx
You do not need the exact wording. These are the kinds of messages Flann turns into Telnyx actions.
“Show me my notification events in Telnyx.”
“Show me my notification channels in Telnyx.”
“Show me my notification event conditions in Telnyx.”
“Create a notification channel in Telnyx.”
“Create a network in Telnyx.”
“Create a notification profile in Telnyx.”
What Flann can work with in Telnyx
Telnyx gives Flann 30 actions across 11 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Notification channels | createdeletelook up | 4 |
| Networks | createdeletelook upupdate | 5 |
Here is what changes when Telnyx goes through Flann instead of its own screens.
| Compare | Telnyx on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about notification channels | By hand, screen by screen | 21 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 9 changes, made from a message |
| Telnyx records | All of them, one screen at a time | 11 kinds, from one chat |
| Set-up | Nothing new to set up | Your Telnyx API key, once |
YesPartlyNo
Step by step: Telnyx jobs you can hand to Flann
How a request turns into real Telnyx actions, one step at a time.
Create a network from a voice note
- You message Flann on WhatsApp: “Create a network in Telnyx with these details.”
- Flann runs
List Networksin Telnyx and shows you what it found. - Flann runs
Create Networkin Telnyx. - Flann creates it in Telnyx and confirms in the chat.
Clean up notification channels you no longer need
- You message Flann on WhatsApp: “Which notification channels in Telnyx are out of date? Remove the ones I confirm.”
- Flann runs
List Notification Channelsin Telnyx and shows you what it found. - Flann runs
Delete Notification Channelin Telnyx. - Each removal is confirmed in the chat.
Get answers about your notification events
- You message Flann on WhatsApp: “What is the latest on our notification events in Telnyx?”
- Flann runs
List Notification Eventsin Telnyx and shows you what it found. - Nothing in Telnyx is changed: these are look-ups, so they run straight away.
Where Flann saves you time in Telnyx
Small jobs, repeated often, are where the time goes. Here is how they change once Telnyx is connected.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll Telnyx, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in Telnyx to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Knowing a customer before you answer
Today
An unhappy message comes in from a name you half recognise. Before replying, you search Telnyx for their past conversations to see what went wrong last time.
With Flann
“Has this customer complained before? What happened?”
Pulling every earlier conversation with that customer from Telnyx, Flann gives you a short history: what they asked, what you promised, how it ended. That comes back at once.
What you stop doing: Searching old threads before answering a tricky message is done for you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Telnyx
- Open Connectors in Flann and choose Telnyx.
- Paste your Telnyx API key into the secure form Flann opens. You will find the key in your Telnyx account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Telnyx action and fills in the details.
Of the 30 Telnyx actions, 21 only read. The other 9 create, update, send or delete. Disconnect Telnyx in Connectors whenever you like.
Ways to use Telnyx with Flann
One place to ask from
Instead of opening Telnyx, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
See what is waiting
Ask what is unanswered. Flann checks Telnyx and lists the conversations that need you.
Everything Flann can do in Telnyx
Every Telnyx action Flann can run, split into what it reads and what it changes.
Looks up 21
- Get Black Box Test Results
- Get User Balance
- List Audit Logs
- List Connections
- List Dynamic Emergency Endpoints
- List Global IP Health Check Types
- List Messaging Profiles
- List Messaging URL Domains
- List Mobile Network Operators
- List Network Interfaces
- List Networks
- List Notification Channels
- List Notification Event Conditions
- List Notification Events
- List Notification Profiles
- List Phone Numbers
- List SSO Authentication Providers
- Retrieve Network
- Retrieve Notification Channel
- Retrieve Notification Profile
- Retrieve Notification Setting
Changes 9
- Create Notification Channel
- Create Network
- Create Notification Profile
- Create Notification Setting
- Delete Network
- Delete Notification Channel
- Delete Notification Profile
- Delete Notification Setting
- Update Network
More Phone & SMS apps Flann works with
Telegram
SlackCommon questions
What can Flann do with notification channels in Telnyx?
Flann can create, delete and look up notification channels in Telnyx, using 4 actions (Create Notification Channel, Delete Notification Channel, List Notification Channels, Retrieve Notification Channel). Looking up runs straight away and changes nothing. The other actions create or change notification channels in Telnyx.
What can Flann do with networks in Telnyx?
Flann can create, delete, look up and update networks in Telnyx, using 5 actions (Create Network, Delete Network, List Networks, Retrieve Network and more). Looking up runs straight away and changes nothing. The other actions create or change networks in Telnyx.
How does Flann connect to Telnyx?
Open Connectors in Flann, choose Telnyx and paste your Telnyx API key into a secure form. You will find the key in your Telnyx account settings. Once it is connected, Flann can use 30 actions in Telnyx.
Do I need to open Telnyx to use it with Flann?
No. Once Telnyx is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Telnyx.
Does connecting Telnyx cost extra?
No. Telnyx is included in every Flann plan, along with every other app Flann connects to.