Integrations / AI Chatbots
Connect Chatbotkit to WhatsApp: files and contacts by chat
Flann turns Chatbotkit into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Chatbotkit for you. Customers write in whatever language they think in. With Chatbotkit connected, Flann reads each message, works out what the person needs and drafts an answer in their language, while giving you a summary in your own language of what they actually asked. You check it. Then it goes.
284 actions in Chatbotkit. 141 only look things up, and 143 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Chatbotkit
You do not need the exact wording. These are the kinds of messages Flann turns into Chatbotkit actions.
“Look up the file in Chatbotkit.”
“Look up the contact in Chatbotkit.”
“Look up the conversation in Chatbotkit.”
“Create a file in Chatbotkit.”
“Create a contact in Chatbotkit.”
“Create a conversation in Chatbotkit.”
What Flann can work with in Chatbotkit
Chatbotkit gives Flann 284 actions across 68 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Files | createdeletedownloadlook upupdateupload | 10 |
| Conversations | completecreatedeleteexportlook upupdate | 9 |
| Contacts | createdeleteexportlook upupdate | 7 |
| Dataset records | createdeleteexportlook upupdate | 6 |
| Tasks | createdeleteexportlook upupdate | 6 |
| Conversation messages | createdeletelook upupdate | 5 |
| Partner users | deleteupdate | 2 |
| Reports | generate | 2 |
Here is what changes when Chatbotkit goes through Flann instead of its own screens.
| Compare | Opening ChatbotkitLog in, find it, do it | Chatbotkit through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about files | By hand, screen by screen | 141 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 143 changes, made from a message |
| Chatbotkit records | All of them, one screen at a time | 68 kinds, from one chat |
| Set-up | Nothing new to set up | Your Chatbotkit API key, once |
YesPartlyNo
Step by step: Chatbotkit jobs you can hand to Flann
How a request turns into real Chatbotkit actions, one step at a time.
Create a file from a voice note
- You message Flann on WhatsApp: “Create a file in Chatbotkit with these details.”
- Flann runs
List Filesin Chatbotkit and shows you what it found. - Flann runs
Create Filein Chatbotkit. - Flann creates it in Chatbotkit and confirms in the chat.
Fix a contact without opening Chatbotkit
- You message Flann on WhatsApp: “Change the contact in Chatbotkit: here is what is different.”
- Flann runs
List Contactsin Chatbotkit and shows you what it found. - Flann runs
Update Contactin Chatbotkit. - Flann makes the change in Chatbotkit and confirms in the chat.
Clean up conversations you no longer need
- You message Flann on WhatsApp: “Which conversations in Chatbotkit are out of date? Remove the ones I confirm.”
- Flann runs
List Conversationsin Chatbotkit and shows you what it found. - Flann runs
Delete Conversationin Chatbotkit. - Each removal is confirmed in the chat.
Where Flann saves you time in Chatbotkit
Small jobs, repeated often, are where the time goes. Here is how they change once Chatbotkit is connected.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Chatbotkit again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Chatbotkit asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Passing a case to the right person
Today
Handing a conversation to a colleague means assigning it in Chatbotkit and then explaining the whole story again in a separate message.
With Flann
“Give the wholesale enquiry from this morning to Dana with a summary”
Finding the enquiry in Chatbotkit, Flann writes Dana a short summary of what the customer wants and what has been said so far, then prepares the assignment. Dana gets the context without the thread.
What you stop doing: Re-telling a customer's story every time you delegate is over.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Chatbotkit
- Search for Chatbotkit in Flann’s Connectors.
- Paste your Chatbotkit API key into the secure form Flann opens. You will find the key in your Chatbotkit account settings.
- From then on, message Flann on WhatsApp. It works in Chatbotkit whenever a request needs it.
Of the 284 Chatbotkit actions, 141 only read. The other 143 create, update, send or delete. Disconnect Chatbotkit in Connectors whenever you like.
Ways to use Chatbotkit with Flann
Close the loop
Tell Flann a problem is solved. It prepares the update in Chatbotkit so nobody chases it twice.
One place to ask from
Instead of opening Chatbotkit, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
Everything Flann can do in Chatbotkit
Every Chatbotkit action Flann can run, split into what it reads and what it changes.
Looks up 141
- Export Contacts
- Export Conversations
- Fetch Blueprint (GraphQL)
- Fetch Bot
- Fetch Bot (GraphQL)
- Fetch Contact
- Fetch Conversation
- Fetch Conversation With Messages (GraphQL)
- Fetch Dataset
- Fetch Dataset via GraphQL
- Fetch File
- Fetch File (GraphQL)
- Fetch Secret
- Get Audit Log Export
- List Audit Logs
- List Blueprints via GraphQL
- List Bots (GraphQL)
- List Contacts
- List Contacts with Pagination
- List Conversations (GraphQL)
- List Dataset Files
- List Dataset Records
- List Datasets via GraphQL
- List Event Logs
- List Files
- List Files (GraphQL)
- List Secrets
- List Secrets via GraphQL
- Search Dataset
- Download File
and 111 more
Changes 143
- Create Bot
- Create Bot (GraphQL)
- Create Contact
- Create Conversation
- Create conversation message
- Create Dataset (GraphQL)
- Create File
- Create Secret
- Create Secret (GraphQL)
- Update Bot
- Attach Dataset File
- Authenticate Secret
- Clone Blueprint
- Clone Bot
- Clone Platform Example
- Clone Widget Integration
- Complete Conversation
- Create Blueprint
- Create Blueprint (GraphQL)
- Create Bot Session
- Create conversation message batch
- Create Conversation Session
- Create Dataset Record
- Create Discord Integration
- Create Email Integration
- Create Extract Integration
- Create Instagram Integration
- Create MCP Server Integration
- Create Memory
- Create Messenger Integration
and 113 more
More AI Chatbots apps Flann works with
Common questions
What can Flann do with files in Chatbotkit?
Flann can create, delete, download, look up and update files in Chatbotkit, using 10 actions (Create File, Delete File, Download File, Fetch File and more). Looking up runs straight away and changes nothing. The other actions create or change files in Chatbotkit.
What can Flann do with conversations in Chatbotkit?
Flann can complete, create, delete, export and look up conversations in Chatbotkit, using 9 actions (Complete Conversation, Create Conversation, Delete Conversation, Export Conversations and more). Looking up runs straight away and changes nothing. The other actions create or change conversations in Chatbotkit.
How does Flann connect to Chatbotkit?
Open Connectors in Flann, choose Chatbotkit and paste your Chatbotkit API key into a secure form. You will find the key in your Chatbotkit account settings. Once it is connected, Flann can use 284 actions in Chatbotkit.
Do I need to open Chatbotkit to use it with Flann?
No. Once Chatbotkit is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Chatbotkit.
Is Chatbotkit included in my Flann plan?
Yes. Every Flann plan includes every app, Chatbotkit included.