Integrations / Team Chat
Manage Discord users and SKU subscriptions from WhatsApp
Flann connects Discord to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Discord action. Support queues rarely struggle because of hard questions. They struggle because of volume: the same delivery query, the same opening times, the same password reset, arriving on every channel at once. Flann reads Discord, recognises what you have answered before and drafts the reply, so your real thought goes on the messages that need it.
23 actions in Discord. 20 only look things up, and 3 create, update, send or delete. You connect with a one-click sign-in.
What you can ask Flann to do in Discord
Type it or say it in a voice note. Flann works out which Discord action you mean.
“Look up the guild member in Discord.”
“Look up the gateway in Discord.”
“Show me my guilds in Discord.”
What Flann can work with in Discord
Discord gives Flann 23 actions across 13 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| SKU subscriptions | look up | 2 |
| Users | look up | 2 |
How the same user job compares, in Discord directly and through Flann.
| Compare | Opening DiscordLog in, find it, do it | Discord through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about users | Filters and searches you run yourself | 20 look-ups, answered straight away |
| Making changes | Typed in by hand | 3 changes, made from a message |
| Discord records | All of them, one screen at a time | 13 kinds, from one chat |
| Getting connected | Nothing new to set up | One sign-in to Discord |
YesPartlyNo
Step by step: Discord jobs you can hand to Flann
What happens between your message and the result in Discord.
Get answers about your users
- You message Flann on WhatsApp: “What is the latest on our users in Discord?”
- Flann runs
Get My UserandGet Userin Discord and shows you what it found. - Nothing in Discord is changed: these are look-ups, so they run straight away.
Check your SKU subscriptions from WhatsApp
- You message Flann on WhatsApp: “Show me where our SKU subscriptions in Discord stand.”
- Flann runs
List SKU SubscriptionsandGet SKU Subscriptionin Discord and shows you what it found. - Nothing in Discord is changed: these are look-ups, so they run straight away.
Get answers about your guild members
- You message Flann on WhatsApp: “What is the latest on our guild members in Discord?”
- Flann runs
Get my guild memberin Discord and shows you what it found. - Nothing in Discord is changed: these are look-ups, so they run straight away.
The Discord jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Passing a case to the right person
Today
Handing a conversation to a colleague means assigning it in Discord and then explaining the whole story again in a separate message.
With Flann
“Give the wholesale enquiry from this morning to Dana with a summary”
Finding the enquiry in Discord, Flann writes Dana a short summary of what the customer wants and what has been said so far, then prepares the assignment. Dana gets the context without the thread.
What you stop doing: Re-telling a customer's story every time you delegate is over.
Catching up on team chat
Today
Step away for a morning and the team channel in Discord has moved on. Scrolling back to find what concerns you takes far longer than it should.
With Flann
“Anything in the team chat I need to answer?”
Scanning the channels in Discord since you last looked, Flann pulls out the questions aimed at you, the decisions waiting on you and anything marked urgent. You get the short version.
What you stop doing: Scrolling back through a busy channel to find your name stops being necessary.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Discord
- In Flann, go to Connectors and find Discord.
- Sign in to your Discord account on the secure page that opens and allow access. There is no developer account or API key to set up.
- Go back to WhatsApp and ask for what you need. Flann chooses the Discord action and fills in the details.
Reading from Discord is instant. Discord stays connected until you remove it in Connectors.
Ways to use Discord with Flann
See what is waiting
Ask what is unanswered. Flann checks Discord and lists the conversations that need you.
Reply in your tone
Tell Flann what to say.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Discord for you to confirm.
Everything Flann can do in Discord
All 23 Discord actions, as Flann sees them.
Looks up 20
- Get Gateway
- Get User
- Resolve Invite
- Get Application Command Permissions
- Get Batch Application Command Permissions
- Get Current User Application Entitlements
- Get Guild Template
- Get Guild Widget
- Get Guild Widget PNG
- Get my guild member
- Get my OAuth2 authorization
- Get My User
- Get OpenID Connect userinfo
- Get Public Keys
- Get SKU Subscription
- Get User Application Role Connection
- List My Connections
- List My Guilds
- List SKU Subscriptions
- List Sticker Packs
Changes 3
- Delete User Application Role Connection
- Edit Application Command Permissions
- Update User Application Role Connection
More Team Chat apps Flann works with
Common questions
What can Flann do with SKU subscriptions in Discord?
Flann can look up SKU subscriptions in Discord, using 2 actions (Get SKU Subscription, List SKU Subscriptions). All of them only look things up, so they run straight away.
What can Flann do with users in Discord?
Flann can look up users in Discord, using 2 actions (Get My User, Get User). All of them only look things up, so they run straight away.
How does Flann connect to Discord?
Open Connectors in Flann, choose Discord and sign in to your Discord account on a secure page. There is no developer account or API key to set up. Once it is connected, Flann can use 23 actions in Discord.
How do I ask Flann to do something in Discord?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Discord action that fits and asks if anything is missing.
Which Flann plan do I need for Discord?
Any of them. Every Flann plan includes Discord and every other app.