Integrations / Communication
Manage Plivo messages from WhatsApp
Flann connects Plivo to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Plivo action. Plivo carries conversations with your customers or your team. Flann reads them with you and drafts the replies from WhatsApp.
6 actions in Plivo. All of them only look things up, so nothing in Plivo is ever changed. You connect with your API key.
What you can ask Flann to do in Plivo
Type it or say it in a voice note. Flann works out which Plivo action you mean.
“Show me my calls in Plivo.”
“Look up the message in Plivo.”
“Show me my owned numbers in Plivo.”
What Flann can work with in Plivo
Plivo gives Flann 6 actions across 4 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Messages | look up | 2 |
How the same message job compares, in Plivo directly and through Flann.
| Compare | In Plivo yourselfYou click through each job | Flann on PlivoYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers about messages | Filters and searches you run yourself | 6 look-ups, answered straight away |
| Plivo records | All of them, one screen at a time | 4 kinds, from one chat |
| Getting connected | Nothing new to set up | Your Plivo API key, once |
YesPartlyNo
Step by step: Plivo jobs you can hand to Flann
What happens between your message and the result in Plivo.
Get answers about your messages
- You message Flann on WhatsApp: “What is the latest on our messages in Plivo?”
- Flann runs
List MessagesandGet Messagein Plivo and shows you what it found. - Nothing in Plivo is changed: these are look-ups, so they run straight away.
Check your calls from WhatsApp
- You message Flann on WhatsApp: “Show me where our calls in Plivo stand.”
- Flann runs
List Callsin Plivo and shows you what it found. - Nothing in Plivo is changed: these are look-ups, so they run straight away.
Get answers about your owned numbers
- You message Flann on WhatsApp: “What is the latest on our owned numbers in Plivo?”
- Flann runs
List Owned Numbersin Plivo and shows you what it found. - Nothing in Plivo is changed: these are look-ups, so they run straight away.
The Plivo jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Passing a case to the right person
Today
Handing a conversation to a colleague means assigning it in Plivo and then explaining the whole story again in a separate message.
With Flann
“Give the wholesale enquiry from this morning to Dana with a summary”
Finding the enquiry in Plivo, Flann writes Dana a short summary of what the customer wants and what has been said so far, then prepares the assignment. Dana gets the context without the thread.
What you stop doing: Re-telling a customer's story every time you delegate is over.
Replying in the customer's language
Today
A message arrives in a language you do not read well. You paste it into a translator, write a reply, translate that back and hope it sounds right.
With Flann
“Tell the French customer her order ships Monday”
Side by side, Flann gives you the gist of the message from Plivo in your own language and a drafted reply in hers, in your usual tone.
What you stop doing: Copying messages in and out of a translator is no longer part of support.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Plivo
- In Flann, go to Connectors and find Plivo.
- Paste your Plivo API key into the secure form Flann opens. You will find the key in your Plivo account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Plivo action and fills in the details.
Reading from Plivo is instant. Plivo stays connected until you remove it in Connectors.
Ways to use Plivo with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Plivo for you to confirm.
See what is waiting
Ask what is unanswered. Flann checks Plivo and lists the conversations that need you.
Close the loop
Tell Flann a problem is solved. It prepares the update in Plivo so nobody chases it twice.
Everything Flann can do in Plivo
All 6 Plivo actions, as Flann sees them.
Looks up 6
- Get Account Details
- Get Message
- Get Usage Summary
- List Calls
- List Messages
- List Owned Numbers
Changes 0
None.
More Communication apps Flann works with
Common questions
What can Flann do with messages in Plivo?
Flann can look up messages in Plivo, using 2 actions (Get Message, List Messages). All of them only look things up, so they run straight away.
How does Flann connect to Plivo?
Open Connectors in Flann, choose Plivo and paste your Plivo API key into a secure form. You will find the key in your Plivo account settings. Once it is connected, Flann can use 6 actions in Plivo.
How do I ask Flann to do something in Plivo?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Plivo action that fits and asks if anything is missing.
Which Flann plan do I need for Plivo?
Any of them. Every Flann plan includes Plivo and every other app.