Integrations / Communication
Connect Heyy to WhatsApp: labels by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Heyy once, then ask Flann to look things up in it or get work done in it, by text or voice note. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting Heyy lets Flann watch that stream with you.
13 actions in Heyy. 5 only look things up, and 8 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Heyy
Send any of these on WhatsApp, in your own words. Flann finds the right Heyy action and fills in the details from the conversation.
“Show me my channels in Heyy.”
“Show me my message templates in Heyy.”
“Show me my automations in Heyy.”
“Create a contact in Heyy.”
“Create a label in Heyy.”
What Flann can work with in Heyy
Heyy gives Flann 13 actions across 5 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Labels | createdelete | 2 |
There are three ways to get labels work done in Heyy. Side by side:
| Compare | Opening HeyyLog in, find it, do it | A rules toolRuns the steps you wired up | Heyy through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about labels | Filters and searches you run yourself | Only the look-ups someone built | 5 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 8 changes, made from a message |
| Heyy records | All of them, one screen at a time | Only the ones you wire up | 5 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Heyy API key, once |
YesPartlyNo
Step by step: Heyy jobs you can hand to Flann
Each step below names the Heyy action Flann actually runs.
Get answers about your channels
- You message Flann on WhatsApp: “What is the latest on our channels in Heyy?”
- Flann runs
List Channelsin Heyy and shows you what it found. - Nothing in Heyy is changed: these are look-ups, so they run straight away.
Check your automations from WhatsApp
- You message Flann on WhatsApp: “Show me where our automations in Heyy stand.”
- Flann runs
List Automationsin Heyy and shows you what it found. - Nothing in Heyy is changed: these are look-ups, so they run straight away.
Get answers about your message templates
- You message Flann on WhatsApp: “What is the latest on our message templates in Heyy?”
- Flann runs
List Message Templatesin Heyy and shows you what it found. - Nothing in Heyy is changed: these are look-ups, so they run straight away.
Repetitive Heyy work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Heyy again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Heyy asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Sorting the queue by urgency
Today
Opening Heyy each morning means reading every new ticket before you know which one is on fire.
With Flann
“What came in overnight? Urgent ones first”
Reading every new conversation in Heyy, Flann groups them into urgent, routine and can-wait, and gives you a line on each urgent one. Nothing is changed.
What you stop doing: Reading the whole queue to find the one urgent message stops being your morning.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Heyy
- Search for Heyy in Flann’s Connectors.
- Paste your Heyy API key into the secure form Flann opens. You will find the key in your Heyy account settings.
- From then on, message Flann on WhatsApp. It works in Heyy whenever a request needs it.
Look-ups run as soon as you ask and change nothing in Heyy. You can disconnect Heyy from Connectors at any time.
Ways to use Heyy with Flann
Reply in your tone
Tell Flann what to say.
See what is waiting
Ask what is unanswered. Flann checks Heyy and lists the conversations that need you.
Close the loop
Tell Flann a problem is solved. It prepares the update in Heyy so nobody chases it twice.
Everything Flann can do in Heyy
The full list of Heyy actions available to Flann once you connect it.
Looks up 5
- List API Webhooks
- List Attributes
- List Automations
- List Channels
- List Message Templates
Changes 8
- Create Webhook
- Delete Attribute
- Delete Webhook
- Create Contact
- Create Contact Attribute
- Create Label
- Delete Label
- Update Webhook
More Communication apps Flann works with
Common questions
What can Flann do with labels in Heyy?
Flann can create and delete labels in Heyy, using 2 actions (Create Label, Delete Label). Each one changes something in Heyy.
How does Flann connect to Heyy?
Open Connectors in Flann, choose Heyy and paste your Heyy API key into a secure form. You will find the key in your Heyy account settings. Once it is connected, Flann can use 13 actions in Heyy.
Can I use Heyy from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Heyy for you. You do not need to open Heyy.
Is Heyy included in my Flann plan?
Yes. Every Flann plan includes every app, Heyy included.