Integrations / Team Chat
Connect Pumble to WhatsApp: messages and users by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Pumble once, then ask Flann to look things up in it or get work done in it, by text or voice note. On the WhatsApp Business number you already use, Flann reads incoming messages and drafts replies in your tone. Pumble adds the rest of the picture: past tickets, earlier chats, notes your team left. Put together, they mean each draft starts from the full history with that customer rather than from scratch, which is how replies end up sounding like you and not like a template.
9 actions in Pumble. 6 only look things up, and 3 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Pumble
Send any of these on WhatsApp, in your own words. Flann finds the right Pumble action and fills in the details from the conversation.
“Find messages in Pumble.”
“Show me my channels in Pumble.”
“Show me my channel messages in Pumble.”
“Edit the message in Pumble.”
What Flann can work with in Pumble
Pumble gives Flann 9 actions across 4 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Messages | deleteupdatelook upsearchsend | 5 |
| Users | look up | 2 |
There are three ways to get messages work done in Pumble. Side by side:
| Compare | Pumble on its ownEvery step is yours | A rules toolRuns the steps you wired up | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about messages | Filters and searches you run yourself | Only the look-ups someone built | 6 look-ups, answered straight away |
| Making changes | Typed in by hand | Run unchecked once built | 3 changes, made from a message |
| Pumble records | All of them, one screen at a time | Only the ones you wire up | 4 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Your Pumble API key, once |
YesPartlyNo
Step by step: Pumble jobs you can hand to Flann
Each step below names the Pumble action Flann actually runs.
Find a message and send it
- You message Flann on WhatsApp: “Find the message we talked about in Pumble and send it.”
- Flann runs
Search Messagesin Pumble and shows you what it found. - Flann runs
Send Messagein Pumble. - It confirms in the chat once it is sent.
Get answers about your users
- You message Flann on WhatsApp: “What is the latest on our users in Pumble?”
- Flann runs
List UsersandGet Current Userin Pumble and shows you what it found. - Nothing in Pumble is changed: these are look-ups, so they run straight away.
Check your channels from WhatsApp
- You message Flann on WhatsApp: “Show me where our channels in Pumble stand.”
- Flann runs
List Channelsin Pumble and shows you what it found. - Nothing in Pumble is changed: these are look-ups, so they run straight away.
Repetitive Pumble work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll Pumble, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in Pumble to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Fixing what the chatbot could not answer
Today
Your chatbot in Pumble quietly fails on some questions. Finding those gaps means reading transcripts nobody has time for.
With Flann
“Where did the chatbot get stuck this week?”
Flann reads this week's chatbot conversations in Pumble, groups the questions it could not handle and drafts a proper answer for each. Adding those answers to the bot is a change.
What you stop doing: Trawling bot transcripts to find what it gets wrong is no longer your task.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Pumble
- In Flann, go to Connectors and find Pumble.
- Paste your Pumble API key into the secure form Flann opens. You will find the key in your Pumble account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right Pumble action itself.
Look-ups run as soon as you ask and change nothing in Pumble. You can disconnect Pumble from Connectors at any time.
Ways to use Pumble with Flann
One place to ask from
Instead of opening Pumble, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Close the loop
Tell Flann a problem is solved. It prepares the update in Pumble so nobody chases it twice.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Pumble for you to confirm.
Everything Flann can do in Pumble
The full list of Pumble actions available to Flann once you connect it.
Looks up 6
- Get Current User
- Get Message
- List Channel Messages
- List Channels
- List Users
- Search Messages
Changes 3
- Delete Message
- Edit Message
- Send Message
More Team Chat apps Flann works with
PushbulletCommon questions
What can Flann do with messages in Pumble?
Flann can delete, update, look up, search and send messages in Pumble, using 5 actions (Delete Message, Edit Message, Get Message, Search Messages and more). Looking up runs straight away and changes nothing. The other actions create or change messages in Pumble.
What can Flann do with users in Pumble?
Flann can look up users in Pumble, using 2 actions (Get Current User, List Users). All of them only look things up, so they run straight away.
How does Flann connect to Pumble?
Open Connectors in Flann, choose Pumble and paste your Pumble API key into a secure form. You will find the key in your Pumble account settings. Once it is connected, Flann can use 9 actions in Pumble.
Can I use Pumble from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Pumble for you. You do not need to open Pumble.
Which Flann plan do I need for Pumble?
Any of them. Every Flann plan includes Pumble and every other app.