Integrations / Communication
Manage Dialpad contacts and members from WhatsApp
Flann connects Dialpad to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Dialpad action. Phone calls, text messages, help desk tickets and alerts all compete for the same pair of hands. Connecting Dialpad lets Flann watch that stream with you.
192 actions in Dialpad. 83 only look things up, and 109 create, update, send or delete. You connect with a one-click sign-in.
What you can ask Flann to do in Dialpad
Type it or say it in a voice note. Flann works out which Dialpad action you mean.
“Look up the call byid in Dialpad.”
“Show me my call labels in Dialpad.”
“Look up the rooms list in Dialpad.”
“Add a member in Dialpad.”
“Create a contact entry in Dialpad.”
“Post a call event subscription in Dialpad.”
What Flann can work with in Dialpad
Dialpad gives Flann 192 actions across 68 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Contacts | deleteupdatelook up | 5 |
| Rooms | createdeletelook upupdate | 5 |
| Call subscriptions | deletelook upupdate | 4 |
| Users | createdeletelook upmove | 4 |
| Members | addlook up | 3 |
| Recording share links | deletelook uppost | 3 |
| Sms subscriptions | deletelook up | 3 |
| Subscription contacts | deletelook up | 3 |
How the same contact job compares, in Dialpad directly and through Flann.
| Compare | Dialpad on its ownEvery step is yours | With FlannThe work comes to your chat |
|---|---|---|
| How you ask | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | 83 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 109 changes, made from a message |
| Dialpad records | All of them, one screen at a time | 68 kinds, from one chat |
| Set-up | Nothing new to set up | One sign-in to Dialpad |
YesPartlyNo
Step by step: Dialpad jobs you can hand to Flann
What happens between your message and the result in Dialpad.
Fix a contact without opening Dialpad
- You message Flann on WhatsApp: “Change the contact in Dialpad: here is what is different.”
- Flann runs
Retrieve contact listin Dialpad and shows you what it found. - Flann runs
Update contact informationin Dialpad. - Flann makes the change in Dialpad and confirms in the chat.
Create a member from a voice note
- You message Flann on WhatsApp: “Create a member in Dialpad with these details.”
- Flann runs
Retrieve members of coaching team by idin Dialpad and shows you what it found. - Flann runs
Add member to channelin Dialpad. - Flann creates it in Dialpad and confirms in the chat.
Clean up rooms you no longer need
- You message Flann on WhatsApp: “Which rooms in Dialpad are out of date? Remove the ones I confirm.”
- Flann runs
Get rooms listin Dialpad and shows you what it found. - Flann runs
Delete room by idin Dialpad. - Each removal is confirmed in the chat.
The Dialpad jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Dialpad again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Dialpad asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Knowing a customer before you answer
Today
An unhappy message comes in from a name you half recognise. Before replying, you search Dialpad for their past conversations to see what went wrong last time.
With Flann
“Has this customer complained before? What happened?”
Pulling every earlier conversation with that customer from Dialpad, Flann gives you a short history: what they asked, what you promised, how it ended. That comes back at once.
What you stop doing: Searching old threads before answering a tricky message is done for you.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Dialpad
- In Flann, go to Connectors and find Dialpad.
- Sign in to your Dialpad account on the secure page that opens and allow access. There is no developer account or API key to set up.
- Go back to WhatsApp and ask for what you need. Flann chooses the Dialpad action and fills in the details.
Reading from Dialpad is instant. Dialpad stays connected until you remove it in Connectors.
Ways to use Dialpad with Flann
One place to ask from
Instead of opening Dialpad, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
See what is waiting
Ask what is unanswered. Flann checks Dialpad and lists the conversations that need you.
Everything Flann can do in Dialpad
All 192 Dialpad actions, as Flann sees them.
Looks up 83
- Access control policies listing
- Fetch call byid
- Fetch call transcript by id
- Fetch custom ivrs
- Fetch operators for office id
- Fetch scheduled reports
- Fetch transcript url by call id
- Fetch user details by id
- Format phone numbers
- Get available licenses for an office
- Get call center status by id
- Get call labels
- Get call review share link by id
- Get call subscription details
- Get channel members by id
- Get departments by office id
- Get deskphone by parent id
- Get deskphones for user parent id
- Get deskphones in rooms
- Get office call centers
- Get operator skills by call center and user
- Get phone number details
- Get recording share link by id
- Get rooms list
- Get subscription contact by id
- Get user caller id
- Get user deskphones
- Get user e911 details
- Get webhooks information
- List channels api
and 53 more
Changes 109
- Add operator to call center
- Assign phone number to user
- Create custom ivr with audio file
- Create user with auto assign
- Initiate outbound call via api
- Add blocked phone numbers
- Add department operator by id
- Add member to channel
- Add member to coaching team
- Add operator to office
- Add participant to call
- Assign fax line to target
- Assign number to call router
- Assign phone number to office
- Assign phone number to room
- Assign phone number to target
- Assign policy to user by id
- Attach labels to call
- Configure call center settings
- Create access control policy
- Create agent status subscription
- Create call review share link
- Create call router configuration
- Create callback
- Create channel endpoint
- Create new contact entry
- Create new department record
- Create pin for international room calls
- Create room in office via post
- Create schedule reports endpoint
and 79 more
More Communication apps Flann works with
DiscordCommon questions
What can Flann do with contacts in Dialpad?
Flann can delete, update and look up contacts in Dialpad, using 5 actions (Delete contact by id, Modify contact details using id, Retrieve contact by id, Retrieve contact list and more). Looking up runs straight away and changes nothing. The other actions create or change contacts in Dialpad.
What can Flann do with rooms in Dialpad?
Flann can create, delete, look up and update rooms in Dialpad, using 5 actions (Create room in office via post, Delete room by id, Get rooms list, Retrieve room information by id and more). Looking up runs straight away and changes nothing. The other actions create or change rooms in Dialpad.
How does Flann connect to Dialpad?
Open Connectors in Flann, choose Dialpad and sign in to your Dialpad account on a secure page. There is no developer account or API key to set up. Once it is connected, Flann can use 192 actions in Dialpad.
How do I ask Flann to do something in Dialpad?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Dialpad action that fits and asks if anything is missing.
Which Flann plan do I need for Dialpad?
Any of them. Every Flann plan includes Dialpad and every other app.