Integrations / Forms & Surveys
Connect SafetyCulture to WhatsApp: assets and documents by chat
Flann is an AI agent your business talks to on WhatsApp. Connect SafetyCulture once, then ask Flann to look things up in it or get work done in it, by text or voice note. SafetyCulture gathers bookings, enquiries, feedback and sign-ups. Flann turns that pile into a short daily picture. You ask, it answers from SafetyCulture, and anything you want to send back reaches you first as a draft.
254 actions in SafetyCulture. 128 only look things up, and 126 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in SafetyCulture
Send any of these on WhatsApp, in your own words. Flann finds the right SafetyCulture action and fills in the details from the conversation.
“Show me my issues in SafetyCulture.”
“Show me my documents in SafetyCulture.”
“Find documents items in SafetyCulture.”
“Update the tasks incidents description in SafetyCulture.”
“Create documents in SafetyCulture.”
“Move the folders in SafetyCulture.”
What Flann can work with in SafetyCulture
SafetyCulture gives Flann 254 actions across 102 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Assets | archivecreatedeletelook upupdate | 8 |
| Directory folders | createdeletelook upsearch | 5 |
| Action labels | deleteupdate | 3 |
| Action shared links | createdeletelook up | 3 |
| Documents | createlook upupdate | 3 |
| Directory folder users | deletelook up | 2 |
| Directory user folders | deletelook up | 2 |
| Documents items | movesearch | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for SafetyCulture.
| Compare | SafetyCulture on its ownEvery step is yours | A fixed workflowTriggers built in advance | With FlannThe work comes to your chat |
|---|---|---|---|
| How you ask | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about assets | By hand, screen by screen | Only the look-ups someone built | 128 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 126 changes, made from a message |
| SafetyCulture records | All of them, one screen at a time | Only the ones you wire up | 102 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your SafetyCulture API key, once |
YesPartlyNo
Step by step: SafetyCulture jobs you can hand to Flann
Each step below names the SafetyCulture action Flann actually runs.
Create an asset from a voice note
- You message Flann on WhatsApp: “Create an asset in SafetyCulture with these details.”
- Flann runs
List Assetsin SafetyCulture and shows you what it found. - Flann runs
Create Assetin SafetyCulture. - Flann creates it in SafetyCulture and confirms in the chat.
Fix a document without opening SafetyCulture
- You message Flann on WhatsApp: “Change the document in SafetyCulture: here is what is different.”
- Flann runs
Get Documentsin SafetyCulture and shows you what it found. - Flann runs
Update Documentsin SafetyCulture. - Flann makes the change in SafetyCulture and confirms in the chat.
Clean up directory folders you no longer need
- You message Flann on WhatsApp: “Which directory folders in SafetyCulture are out of date? Remove the ones I confirm.”
- Flann runs
List Directory Foldersin SafetyCulture and shows you what it found. - Flann runs
Delete Directory Foldersin SafetyCulture. - Each removal is confirmed in the chat.
Repetitive SafetyCulture work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Morning round-up of new responses
Today
New submissions trickle into SafetyCulture overnight. Checking them means opening the dashboard, clicking into each one and deciding which matter.
With Flann
“Anything new in SafetyCulture since yesterday?”
Flann reads what came in and gives you a short list, urgent ones first, each with the name, the request and the time it arrived. Reading is instant.
What you stop doing: You stop clicking through submissions one by one.
Complaints spotted and routed
Today
An unhappy customer sometimes uses the feedback form instead of calling. Their message sits among the compliments until someone notices it days later.
With Flann
“Did anyone complain in the feedback form this week?”
Scanning the week’s responses in SafetyCulture, Flann pulls out anything that reads as a complaint and suggests who on your team should deal with each one. It drafts a handover note with the details.
What you stop doing: A complaint can no longer hide in a list of happy responses.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to SafetyCulture
- Search for SafetyCulture in Flann’s Connectors.
- Paste your SafetyCulture API key into the secure form Flann opens. You will find the key in your SafetyCulture account settings.
- Ask Flann for what you need on WhatsApp, by text or voice note. It picks the right SafetyCulture action itself.
Look-ups run as soon as you ask and change nothing in SafetyCulture. You can disconnect SafetyCulture from Connectors at any time.
Ways to use SafetyCulture with Flann
Follow up every enquiry
Make a quick form
Tell Flann what you want to ask. It prepares the form in SafetyCulture for you to check.
Know what customers think
Ask Flann to summarise the latest survey. It reads SafetyCulture and gives you the main points.
Everything Flann can do in SafetyCulture
The full list of SafetyCulture actions available to Flann once you connect it.
Looks up 128
- Get Actions
- Get Asset
- Get Asset By Code
- Get Documents
- Get Incidents Investigation
- Get Lesson Statistics
- Get Tasks Actions
- List Actions
- List Assets
- List Incidents Investigations
- List Issues
- List Sites
- List Tasks Incidents
- List Users
- Lookup Assets By Field
- Search Documents Items
- Get Action Assignees Feed
- Get Action Shared Link
- Get Asset Type
- Get Assets Feed
- Get Category Detail Fields
- Get Credential Settings
- Get Credential Type
- Get Directory Folder
- Get Directory Folder Users
- Get Directory Folder Users Associated
- Get Directory Folder Users Inherited
- Get Directory Organization Labels
- Get Establishment Hours
- Get Folders By Parent
and 98 more
Changes 126
- Add Incident Collaborators
- Create Action
- Create Asset
- Create Incident (Legacy)
- Create Incidents Investigation
- Create or Update Users
- Update Action Assignees
- Update Action Due Date
- Update Action Priority
- Update Action Status
- Update Action Title
- Update Asset
- Update Field
- Update Incident Due Date
- Update Incident Priority
- Update Incident Status
- Update Incident Title
- Update Investigation
- Update Tasks Incidents Description
- Archive Asset
- Archive Document Item
- Assign Permission Set
- Bulk Add File Owners
- Bulk Create Assets
- Bulk Delete Groups
- Bulk Remove File Owners
- Bulk Update Assets
- Bulk Update File Owners
- Cancel Create or Update Users Job
- Clone Incidents Category
and 96 more
More Forms & Surveys apps Flann works with
FormbricksCommon questions
What can Flann do with assets in SafetyCulture?
Flann can archive, create, delete, look up and update assets in SafetyCulture, using 8 actions (Archive Asset, Create Asset, Delete Asset, Get Asset and more). Looking up runs straight away and changes nothing. The other actions create or change assets in SafetyCulture.
What can Flann do with directory folders in SafetyCulture?
Flann can create, delete, look up and search directory folders in SafetyCulture, using 5 actions (Create Directory Folder, Delete Directory Folders, Get Directory Folder, List Directory Folders and more). Looking up runs straight away and changes nothing. The other actions create or change directory folders in SafetyCulture.
How does Flann connect to SafetyCulture?
Open Connectors in Flann, choose SafetyCulture and paste your SafetyCulture API key into a secure form. You will find the key in your SafetyCulture account settings. Once it is connected, Flann can use 254 actions in SafetyCulture.
Can I use SafetyCulture from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in SafetyCulture for you. You do not need to open SafetyCulture.
Is SafetyCulture included in my Flann plan?
Yes. Every Flann plan includes every app, SafetyCulture included.