Integrations / Forms & Surveys
Connect CommCare to WhatsApp with an AI agent
Flann connects CommCare to the WhatsApp chat you already run your business from. You ask, and Flann picks the right CommCare action. When a response reads like a complaint, Flann does not bury it in a summary. It flags it, says why, and routes it to the right person on your team.
6 actions in CommCare. 2 only look things up, and 4 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in CommCare
Type it or say it in a voice note. Flann works out which CommCare action you mean.
“Show me my reports in CommCare.”
“Create a lookup table in CommCare.”
Step by step: CommCare jobs you can hand to Flann
What happens between your message and the result in CommCare.
Get answers about your reports
- You message Flann on WhatsApp: “What is the latest on our reports in CommCare?”
- Flann runs
List Reportsin CommCare and shows you what it found. - Nothing in CommCare is changed: these are look-ups, so they run straight away.
The CommCare jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Complaints spotted and routed
Today
An unhappy customer sometimes uses the feedback form instead of calling. Their message sits among the compliments until someone notices it days later.
With Flann
“Did anyone complain in the feedback form this week?”
Scanning the week’s responses in CommCare, Flann pulls out anything that reads as a complaint and suggests who on your team should deal with each one. It drafts a handover note with the details.
What you stop doing: A complaint can no longer hide in a list of happy responses.
Quote requests sorted by promise
Today
Every quote request gets the same treatment, whether it is a large job or a curious browser. Your team spends as long on the small ones as on the big ones.
With Flann
“Which quote requests in CommCare look worth a call today?”
Flann sorts the requests in CommCare by what people told you: budget, timing, size of job. You get a short list with a line on why each one made it.
What you stop doing: Every enquiry stops looking equally urgent.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to CommCare
- In Flann, go to Connectors and find CommCare.
- Paste your CommCare API key into the secure form Flann opens. You will find the key in your CommCare account settings.
- From then on, message Flann on WhatsApp. It works in CommCare whenever a request needs it.
Reading from CommCare is instant. CommCare stays connected until you remove it in Connectors.
Ways to use CommCare with Flann
See new responses
Ask what came in today. Flann reads CommCare and gives you the responses that need attention.
Make a quick form
Tell Flann what you want to ask. It prepares the form in CommCare for you to check.
Know what customers think
Ask Flann to summarise the latest survey. It reads CommCare and gives you the main points.
Here is what changes when CommCare goes through Flann instead of its own screens.
| Compare | Opening CommCareLog in, find it, do it | CommCare through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Open the app and find the right page | A WhatsApp message, typed or spoken |
| Finding answers | Filters and searches you run yourself | 2 look-ups, answered straight away |
| Making changes | Typed in by hand | 4 changes, made from a message |
| CommCare records | All of them, one screen at a time | 3 kinds, from one chat |
| Getting connected | Nothing new to set up | Your CommCare API key, once |
YesPartlyNo
Everything Flann can do in CommCare
All 6 CommCare actions, as Flann sees them.
Looks up 2
- List Reports
- Single Sign On
Changes 4
- Create Lookup Table
- Create Web User Invitation
- Submit Form ODK Compatible
- Submit Form to Application
More Forms & Surveys apps Flann works with
SurveyMonkeyCommon questions
How does Flann connect to CommCare?
Open Connectors in Flann, choose CommCare and paste your CommCare API key into a secure form. You will find the key in your CommCare account settings. Once it is connected, Flann can use 6 actions in CommCare.
How do I ask Flann to do something in CommCare?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the CommCare action that fits and asks if anything is missing.
Which Flann plan do I need for CommCare?
Any of them. Every Flann plan includes CommCare and every other app.