Integrations / AI Chatbots
Connect Botstar to WhatsApp with an AI agent
Flann connects Botstar to the WhatsApp chat you already run your business from. You ask, and Flann picks the right Botstar action. On the WhatsApp Business number you already use, Flann reads incoming messages and drafts replies in your tone. Botstar adds the rest of the picture: past tickets, earlier chats, notes your team left. Put together, they mean each draft starts from the full history with that customer rather than from scratch, which is how replies end up sounding like you and not like a template.
31 actions in Botstar. 16 only look things up, and 15 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Botstar
Type it or say it in a voice note. Flann works out which Botstar action you mean.
“Look up the webview parameter in Botstar.”
“Look up the bot in Botstar.”
“Create a bot in Botstar.”
What Flann can work with in Botstar
Botstar gives Flann 31 actions across 4 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Bots | createlook uppublish | 4 |
Here is what changes when Botstar goes through Flann instead of its own screens.
| Compare | Opening BotstarLog in, find it, do it | Botstar through FlannAsk and get it done |
|---|---|---|
| Getting started on a job | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up | By hand, screen by screen | 16 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 15 changes, made from a message |
| Botstar records | All of them, one screen at a time | 4 kinds, from one chat |
| Set-up | Nothing new to set up | Your Botstar API key, once |
YesPartlyNo
Step by step: Botstar jobs you can hand to Flann
What happens between your message and the result in Botstar.
Create a bot from a voice note
- You message Flann on WhatsApp: “Create a bot in Botstar with these details.”
- Flann runs
List Botsin Botstar and shows you what it found. - Flann runs
Create Botin Botstar. - Flann creates it in Botstar and confirms in the chat.
Get answers about your applications
- You message Flann on WhatsApp: “What is the latest on our applications in Botstar?”
- Flann runs
Get BotStar Application IDsin Botstar and shows you what it found. - Nothing in Botstar is changed: these are look-ups, so they run straight away.
Check your livechat widgets from WhatsApp
- You message Flann on WhatsApp: “Show me where our livechat widgets in Botstar stand.”
- Flann runs
Close BotStar Livechat Widgetin Botstar and shows you what it found. - Nothing in Botstar is changed: these are look-ups, so they run straight away.
The Botstar jobs you can stop doing yourself
You stay in charge of what goes out. Flann does the reading, the drafting and the chasing.
Sorting the queue by urgency
Today
Opening Botstar each morning means reading every new ticket before you know which one is on fire.
With Flann
“What came in overnight? Urgent ones first”
Reading every new conversation in Botstar, Flann groups them into urgent, routine and can-wait, and gives you a line on each urgent one. Nothing is changed.
What you stop doing: Reading the whole queue to find the one urgent message stops being your morning.
Passing a case to the right person
Today
Handing a conversation to a colleague means assigning it in Botstar and then explaining the whole story again in a separate message.
With Flann
“Give the wholesale enquiry from this morning to Dana with a summary”
Finding the enquiry in Botstar, Flann writes Dana a short summary of what the customer wants and what has been said so far, then prepares the assignment. Dana gets the context without the thread.
What you stop doing: Re-telling a customer's story every time you delegate is over.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Botstar
- In Flann, go to Connectors and find Botstar.
- Paste your Botstar API key into the secure form Flann opens. You will find the key in your Botstar account settings.
- From then on, message Flann on WhatsApp. It works in Botstar whenever a request needs it.
Reading from Botstar is instant. Botstar stays connected until you remove it in Connectors.
Ways to use Botstar with Flann
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Botstar for you to confirm.
One place to ask from
Instead of opening Botstar, ask Flann on WhatsApp. It reads the thread and gives you the short version.
See what is waiting
Ask what is unanswered. Flann checks Botstar and lists the conversations that need you.
Everything Flann can do in Botstar
All 31 Botstar actions, as Flann sees them.
Looks up 16
- BotStar LiveChat onClose Callback
- Close BotStar Livechat Widget
- Get BotStar Application IDs
- Get BotStar Webview Parameter
- Livechat boot
- Livechat on open
- Livechat open
- Livechat update
- Webview send response
- Get Bot
- Get CMS Entity
- Get Entity Item
- List Bot Attributes
- List Bots
- List CMS Entities
- List Entity Items
Changes 15
- Create Bot
- Create Bot Attribute
- Create CMS Entity
- Create Entity Item
- Delete Bot Attribute
- Create Entity Fields
- Create User Attributes
- Delete CMS Entity
- Delete Entity Fields
- Delete Entity Item
- Publish Bot to Live
- Update Bot Attribute
- Update CMS Entity
- Update Entity Fields
- Update Entity Item
More AI Chatbots apps Flann works with
IntercomCommon questions
What can Flann do with bots in Botstar?
Flann can create, look up and publish bots in Botstar, using 4 actions (Create Bot, Get Bot, List Bots, Publish Bot to Live). Looking up runs straight away and changes nothing. The other actions create or change bots in Botstar.
How does Flann connect to Botstar?
Open Connectors in Flann, choose Botstar and paste your Botstar API key into a secure form. You will find the key in your Botstar account settings. Once it is connected, Flann can use 31 actions in Botstar.
How do I ask Flann to do something in Botstar?
Message Flann on WhatsApp the way you would message a colleague, or send a voice note. Flann picks the Botstar action that fits and asks if anything is missing.
Which Flann plan do I need for Botstar?
Any of them. Every Flann plan includes Botstar and every other app.