Integrations / AI Chatbots
Botsonic on WhatsApp: manage conversations with an AI agent
Flann turns Botsonic into something you can message. Ask on WhatsApp, by text or voice note, and Flann does the work in Botsonic for you. Support queues rarely struggle because of hard questions. They struggle because of volume: the same delivery query, the same opening times, the same password reset, arriving on every channel at once. Flann reads Botsonic, recognises what you have answered before and drafts the reply, so your real thought goes on the messages that need it.
12 actions in Botsonic. 7 only look things up, and 5 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Botsonic
You do not need the exact wording. These are the kinds of messages Flann turns into Botsonic actions.
“Show me my conversations in Botsonic.”
“Show me my bots in Botsonic.”
“Show me my FAQs in Botsonic.”
“Delete the uploaded file in Botsonic.”
“Create a starter question in Botsonic.”
What Flann can work with in Botsonic
Botsonic gives Flann 12 actions across 6 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Conversations | look up | 2 |
| Starter questions | createdeletelook upupdate | 4 |
| Bots | look up | 2 |
Side by side, the two ways of working in Botsonic:
| Compare | In Botsonic yourselfYou click through each job | Flann on BotsonicYou ask, Flann does the clicking |
|---|---|---|
| Asking for something | Log in and click through the screens | Text or voice note, in your own words |
| Looking things up about conversations | By hand, screen by screen | 7 look-ups, answered straight away |
| Creating and updating | Typed in by hand | 5 changes, made from a message |
| Botsonic records | All of them, one screen at a time | 6 kinds, from one chat |
| Set-up | Nothing new to set up | Your Botsonic API key, once |
YesPartlyNo
Step by step: Botsonic jobs you can hand to Flann
How a request turns into real Botsonic actions, one step at a time.
Get answers about your conversations
- You message Flann on WhatsApp: “What is the latest on our conversations in Botsonic?”
- Flann runs
Get All ConversationsandGet All Conversations With Sourcein Botsonic and shows you what it found. - Nothing in Botsonic is changed: these are look-ups, so they run straight away.
Check your bots from WhatsApp
- You message Flann on WhatsApp: “Show me where our bots in Botsonic stand.”
- Flann runs
Get All Bot DataandGet All Botsin Botsonic and shows you what it found. - Nothing in Botsonic is changed: these are look-ups, so they run straight away.
Create a starter question from a voice note
- You message Flann on WhatsApp: “Create a starter question in Botsonic with these details.”
- Flann runs
Get All Starter Questionsin Botsonic and shows you what it found. - Flann runs
Create Starter Questionin Botsonic. - Flann creates it in Botsonic and confirms in the chat.
Where Flann saves you time in Botsonic
Small jobs, repeated often, are where the time goes. Here is how they change once Botsonic is connected.
Calling back the calls you missed
Today
Missed calls stack up while you are serving. Later you scroll Botsonic, try to match numbers to names and guess who mattered most.
With Flann
“Who called while I was out and didn't leave a message?”
Matching each missed call in Botsonic to a known customer where it can, Flann gives you a list with a suggestion of who to ring first. Prefer a text?
What you stop doing: Guessing which unknown number mattered most is no longer necessary.
Catching up on team chat
Today
Step away for a morning and the team channel in Botsonic has moved on. Scrolling back to find what concerns you takes far longer than it should.
With Flann
“Anything in the team chat I need to answer?”
Scanning the channels in Botsonic since you last looked, Flann pulls out the questions aimed at you, the decisions waiting on you and anything marked urgent. You get the short version.
What you stop doing: Scrolling back through a busy channel to find your name stops being necessary.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Botsonic
- Open Connectors in Flann and choose Botsonic.
- Paste your Botsonic API key into the secure form Flann opens. You will find the key in your Botsonic account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Botsonic action and fills in the details.
Of the 12 Botsonic actions, 7 only read. The other 5 create, update, send or delete. Disconnect Botsonic in Connectors whenever you like.
Ways to use Botsonic with Flann
One place to ask from
Instead of opening Botsonic, ask Flann on WhatsApp. It reads the thread and gives you the short version.
Reply in your tone
Tell Flann what to say.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Botsonic for you to confirm.
Everything Flann can do in Botsonic
Every Botsonic action Flann can run, split into what it reads and what it changes.
Looks up 7
- Get All Bot Data
- Get All Bots
- Get All Conversations
- Get All Conversations With Source
- Get All FAQs
- Get All Starter Presets
- Get All Starter Questions
Changes 5
- Bulk Upload Bot URLs
- Create Starter Question
- Delete Starter Question
- Delete Uploaded File
- Update Starter Question
More AI Chatbots apps Flann works with
Intercom
TelegramCommon questions
What can Flann do with conversations in Botsonic?
Flann can look up conversations in Botsonic, using 2 actions (Get All Conversations, Get All Conversations With Source). All of them only look things up, so they run straight away.
What can Flann do with starter questions in Botsonic?
Flann can create, delete, look up and update starter questions in Botsonic, using 4 actions (Create Starter Question, Delete Starter Question, Get All Starter Questions, Update Starter Question). Looking up runs straight away and changes nothing. The other actions create or change starter questions in Botsonic.
How does Flann connect to Botsonic?
Open Connectors in Flann, choose Botsonic and paste your Botsonic API key into a secure form. You will find the key in your Botsonic account settings. Once it is connected, Flann can use 12 actions in Botsonic.
Do I need to open Botsonic to use it with Flann?
No. Once Botsonic is connected, you ask Flann on WhatsApp or in the Flann app, by text or voice note, and it does the work in Botsonic.
Does connecting Botsonic cost extra?
No. Botsonic is included in every Flann plan, along with every other app Flann connects to.