Integrations / AI Chatbots
Connect Whautomate to WhatsApp: contacts, services and segments by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Whautomate once, then ask Flann to look things up in it or get work done in it, by text or voice note. Team chat moves fast and the important line gets buried. Flann reads the channels in Whautomate with you, pulls out what needs a decision and drafts your answer. Ask what you missed while you were with a customer, and Flann gives you the decisions, the questions aimed at you and anything that sounds urgent, instead of an endless scroll.
17 actions in Whautomate. 13 only look things up, and 4 create, update, send or delete. You connect with your API key.
What you can ask Flann to do in Whautomate
Send any of these on WhatsApp, in your own words. Flann finds the right Whautomate action and fills in the details from the conversation.
“Show me my contacts in Whautomate.”
“Show me my service categories in Whautomate.”
“Look up the messages of contact in Whautomate.”
“Add a contact in Whautomate.”
“Delete the segment in Whautomate.”
“Update the service in Whautomate.”
What Flann can work with in Whautomate
Whautomate gives Flann 17 actions across 8 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Services | look upupdate | 3 |
| Contacts | addlook up | 2 |
| Segments | deletelook up | 2 |
| Service categories | deletelook up | 2 |
| Staffs | look up | 2 |
| Broadcasts | look up | 2 |
Doing it yourself, wiring up a rule, or asking an agent: here is how they compare for Whautomate.
| Compare | In Whautomate yourselfYou click through each job | A fixed workflowTriggers built in advance | Flann on WhautomateYou ask, Flann does the clicking |
|---|---|---|---|
| Asking for something | Log in and click through the screens | Only what was wired up in advance | Text or voice note, in your own words |
| Looking things up about contacts | By hand, screen by screen | Only the look-ups someone built | 13 look-ups, answered straight away |
| Creating and updating | Typed in by hand | Run unchecked once built | 4 changes, made from a message |
| Whautomate records | All of them, one screen at a time | Only the ones you wire up | 8 kinds, from one chat |
| Set-up | Nothing new to set up | Someone builds and maintains each flow | Your Whautomate API key, once |
YesPartlyNo
Step by step: Whautomate jobs you can hand to Flann
Each step below names the Whautomate action Flann actually runs.
Create a contact from a voice note
- You message Flann on WhatsApp: “Create a contact in Whautomate with these details.”
- Flann runs
Get Contactsin Whautomate and shows you what it found. - Flann runs
Add Contactin Whautomate. - Flann creates it in Whautomate and confirms in the chat.
Fix a service without opening Whautomate
- You message Flann on WhatsApp: “Change the service in Whautomate: here is what is different.”
- Flann runs
Get Service By Idin Whautomate and shows you what it found. - Flann runs
Update Servicein Whautomate. - Flann makes the change in Whautomate and confirms in the chat.
Clean up segments you no longer need
- You message Flann on WhatsApp: “Which segments in Whautomate are out of date? Remove the ones I confirm.”
- Flann runs
Get Segmentsin Whautomate and shows you what it found. - Flann runs
Delete Segmentin Whautomate. - Each removal is confirmed in the chat.
Repetitive Whautomate work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Answering the question everyone asks
Today
Delivery times, opening times, how to book. You type the same answer into Whautomate again and again, a little differently each time.
With Flann
“Draft replies to all the delivery-time questions waiting in the inbox”
Every open conversation in Whautomate asking about delivery times gets a drafted answer, built from how you have replied before and written in the customer's language.
What you stop doing: Typing the same answer again and again is no longer how your day goes.
Replying in the customer's language
Today
A message arrives in a language you do not read well. You paste it into a translator, write a reply, translate that back and hope it sounds right.
With Flann
“Tell the French customer her order ships Monday”
Side by side, Flann gives you the gist of the message from Whautomate in your own language and a drafted reply in hers, in your usual tone.
What you stop doing: Copying messages in and out of a translator is no longer part of support.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Whautomate
- Open Connectors in Flann and choose Whautomate.
- Paste your Whautomate API key into the secure form Flann opens. You will find the key in your Whautomate account settings.
- Go back to WhatsApp and ask for what you need. Flann chooses the Whautomate action and fills in the details.
Look-ups run as soon as you ask and change nothing in Whautomate. You can disconnect Whautomate from Connectors at any time.
Ways to use Whautomate with Flann
See what is waiting
Ask what is unanswered. Flann checks Whautomate and lists the conversations that need you.
Close the loop
Tell Flann a problem is solved. It prepares the update in Whautomate so nobody chases it twice.
Hand off to the right person
Ask Flann to pass a complaint to your manager. It prepares the message in Whautomate for you to confirm.
Everything Flann can do in Whautomate
The full list of Whautomate actions available to Flann once you connect it.
Looks up 13
- Get Account Info
- Get All Webhooks
- Get Broadcast By ID
- Get Broadcasts
- Get Contacts
- Get Messages of Contact
- Get Segments
- Get Service By Id
- Get Service Categories
- Get Services
- Get Staff Availability Blocks
- Get Staff By ID
- Get Staffs
Changes 4
- Add Contact
- Delete Segment
- Delete Service Category
- Update Service
More AI Chatbots apps Flann works with
Common questions
What can Flann do with services in Whautomate?
Flann can look up and update services in Whautomate, using 3 actions (Get Service By Id, Get Services, Update Service). Looking up runs straight away and changes nothing. The other actions create or change services in Whautomate.
What can Flann do with contacts in Whautomate?
Flann can add and look up contacts in Whautomate, using 2 actions (Add Contact, Get Contacts). Looking up runs straight away and changes nothing. The other actions create or change contacts in Whautomate.
How does Flann connect to Whautomate?
Open Connectors in Flann, choose Whautomate and paste your Whautomate API key into a secure form. You will find the key in your Whautomate account settings. Once it is connected, Flann can use 17 actions in Whautomate.
Can I use Whautomate from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Whautomate for you. You do not need to open Whautomate.
Does connecting Whautomate cost extra?
No. Whautomate is included in every Flann plan, along with every other app Flann connects to.