Integrations / Reviews
Connect Yelp to WhatsApp: events and categories by chat
Flann is an AI agent your business talks to on WhatsApp. Connect Yelp once, then ask Flann to look things up in it or get work done in it, by text or voice note. Every review is feedback someone took the trouble to write. Flann reads them across Yelp and tells you the patterns: what people keep praising, what keeps coming up as a problem, which staff names appear and whether things are getting better or worse. Plain words, no dashboards.
12 actions in Yelp. All of them only look things up, so nothing in Yelp is ever changed. It needs no login.
What you can ask Flann to do in Yelp
Send any of these on WhatsApp, in your own words. Flann finds the right Yelp action and fills in the details from the conversation.
“Find events in Yelp.”
“Find an and chat in Yelp.”
“Show me my categories in Yelp.”
What Flann can work with in Yelp
Yelp gives Flann 12 actions across 7 kinds of record. These are the ones you are most likely to use.
| Record | What Flann can do | Actions |
|---|---|---|
| Categories | look up | 2 |
| Events | look upsearch | 2 |
| Businesses | look upsearch | 3 |
There are three ways to get events work done in Yelp. Side by side:
| Compare | Opening YelpLog in, find it, do it | A rules toolRuns the steps you wired up | Yelp through FlannAsk and get it done |
|---|---|---|---|
| Getting started on a job | Open the app and find the right page | Only what was wired up in advance | A WhatsApp message, typed or spoken |
| Finding answers about events | Filters and searches you run yourself | Only the look-ups someone built | 12 look-ups, answered straight away |
| Yelp records | All of them, one screen at a time | Only the ones you wire up | 7 kinds, from one chat |
| Getting connected | Nothing new to set up | Someone builds and maintains each flow | Nothing: add it and ask |
YesPartlyNo
Step by step: Yelp jobs you can hand to Flann
Each step below names the Yelp action Flann actually runs.
Get answers about your events
- You message Flann on WhatsApp: “What is the latest on our events in Yelp?”
- Flann runs
Search EventsandGet Event Detailsin Yelp and shows you what it found. - Nothing in Yelp is changed: these are look-ups, so they run straight away.
Check your categories from WhatsApp
- You message Flann on WhatsApp: “Show me where our categories in Yelp stand.”
- Flann runs
List CategoriesandGet Category Detailsin Yelp and shows you what it found. - Nothing in Yelp is changed: these are look-ups, so they run straight away.
Get answers about your businesses
- You message Flann on WhatsApp: “What is the latest on our businesses in Yelp?”
- Flann runs
Search BusinessesandGet Business Detailsin Yelp and shows you what it found. - Nothing in Yelp is changed: these are look-ups, so they run straight away.
Repetitive Yelp work Flann takes off your plate
These are the jobs that come back every day or every week. Message Flann instead, and keep the decisions for yourself.
Handling a harsh review calmly
Today
A harsh review stings. You either reply too fast and too sharply, or leave it for days because you cannot face it.
With Flann
“Someone left a nasty review about waiting. Help me answer it properly”
Before drafting anything, Flann checks the review in Yelp against what it can see about that visit, then writes a calm reply that acknowledges the wait and offers to talk privately. You can soften it or sharpen it.
What you stop doing: Writing a measured reply while still annoyed is no longer down to you.
Answering reviews in other languages
Today
Tourists and international customers review in their own language. You either skip those or spend ages with a translator before replying.
With Flann
“There's a review in Spanish, what does it say and can you reply?”
Translating the review from Yelp into your language first, Flann then drafts a reply in Spanish in your usual tone, with your own-language version alongside. You check the meaning.
What you stop doing: Skipping foreign-language reviews because they take too long is over.
More on this: how to hand repetitive tasks to an AI agent on WhatsApp.
How Flann connects to Yelp
- Search for Yelp in Flann’s Connectors.
- There is no login. Yelp works as soon as you add it.
- From then on, message Flann on WhatsApp. It works in Yelp whenever a request needs it.
Look-ups run as soon as you ask and change nothing in Yelp. You can disconnect Yelp from Connectors at any time.
Ways to use Yelp with Flann
Thank the regulars
Flann spots reviews from customers you know and drafts a personal thank-you.
Handle the bad ones well
A low rating comes in. Flann drafts a calm, specific reply and shows it to you before it is posted.
Reply to every review
Ask Flann for new reviews in Yelp.
Everything Flann can do in Yelp
The full list of Yelp actions available to Flann once you connect it.
Looks up 12
- List Categories
- Search and Chat
- Search Events
- Autocomplete Search
- Get Business Details
- Get Business Reviews
- Get Category Details
- Get Event Details
- Get Featured Event
- Get Review Highlights
- Search Business by Phone
- Search Businesses
Changes 0
None.
More Reviews apps Flann works with
TripadvisorCommon questions
What can Flann do with categories in Yelp?
Flann can look up categories in Yelp, using 2 actions (Get Category Details, List Categories). All of them only look things up, so they run straight away.
What can Flann do with events in Yelp?
Flann can look up and search events in Yelp, using 2 actions (Get Event Details, Search Events). All of them only look things up, so they run straight away.
How does Flann connect to Yelp?
Yelp needs no login. Add it in Connectors and Flann can use its 12 actions straight away.
Can I use Yelp from WhatsApp?
Yes. You talk to Flann on WhatsApp or in the Flann app, by text or voice note, and Flann works in Yelp for you. You do not need to open Yelp.
Is Yelp included in my Flann plan?
Yes. Every Flann plan includes every app, Yelp included.